You are on Introduction. Skip to the next section.

Introduction

• At the time of our visit (December 2014) the station was undergoing major improvement works.
• This will include access by lift and ramp to all platforms.
• The work is expected to be completed in Spring 2015.

You are on Location. Skip to the next section.

Location

• This venue is situated in New Cross.
• There is a bus stop within 150m (164yds) of the venue.

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• Comments View
  • New Cross Station, which serves different rail lines, is approximately 500m from this station.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• Monday 05:00 - 00:45.
• Tuesday 05:00 - 00:45.
• Wednesday 05:00 - 00:45.
• Thursday 05:00 - 00:45.
• Friday 05:00 - 00:45.
• Saturday 05:00 - 00:45.
• Sunday 05:00 - 11:45.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • New Cross Road is a Red Route where stopping is not permitted.
  • It would be possible to drop off in the access road to the supermarket/retail park adjacent to the station.

You are on Outside Access (New Cross Road). Skip to the next section.

Outside Access (New Cross Road)

• This information is for the entrance located on New Cross Road.
• There is not level access into the venue.
• There are no doors at this entrance.
• The door opening is 240cm (7ft 10in) wide.

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• Comments View
  • There are two similar entrances.

You are on Level Change (New Cross Road). Skip to the next section.

Level Change (New Cross Road)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.

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• Comments View
  • This entrance gives access to the ticket office.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 5m (5yd 1ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk has a lowered section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 5+ member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located at street level, to the left after the New Cross Road entrance.
• The ticket office is 5m (5yd 1ft) from the New Cross Road entrance.
• The train companies operating from within this station are Southeastern, London Overground.
• There is not a taxi rank at the station.
• Shops and services within the station include a cafe kiosk in the ticket hall.
• All key concourse shops and services have level access.
• There are 5 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-2.
• Comments View
  • The station is staffed by security staff after the ticket office has closed until the last trains.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-5.
• The platform(s) accessed by steps only is / are 1-5.

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• Comments View
  • There is an alternative gate entrance to platform 1, which is only unlocked by request to the ticket office.
  • Platform 1 serves London-bound trains.
  • On the return journey passengers are advised to continue to Brockley Station which is accessible.
  • A taxi would then be provided for the return to New Cross.

You are on Level Change (Access to Platforms). Skip to the next section.

Level Change (Access to Platforms)

• There is a ramp or slope to access this service.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a / are step(s) to access this area / service.
• The step(s) is / are located leading down to the platforms.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Outside Access (Accessible Entrance to Platform 1). Skip to the next section.

Outside Access (Accessible Entrance to Platform 1)

• This information is for the entrance located from the access road to the Sainsbury's Supermarket/retail park.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door opening is 250cm (8ft 2in) wide.

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• Comments View
  • These gates are only opened by staff on request.
  • Please contact the ticket office.

You are on Level Change (Accessible Entrance to Platform 1). Skip to the next section.

Level Change (Accessible Entrance to Platform 1)

• There is a ramp or slope to access this service.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.