Skip to main content

New Cross Gate Station

New Cross Road, New Cross, London, SE14 6AR

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • At the time of our visit (December 2014) the station was undergoing major improvement works.
  • This will include access by lift and ramp to all platforms.
  • The work is expected to be completed in Spring 2015.

Location

  • This venue is situated in New Cross.
  • There is a bus stop within 150m (164yds) of the venue.
  • Comments View
    • New Cross Station, which serves different rail lines, is approximately 500m from this station.

Opening Times (Station)

  • Monday 05:00 - 00:45.
  • Tuesday 05:00 - 00:45.
  • Wednesday 05:00 - 00:45.
  • Thursday 05:00 - 00:45.
  • Friday 05:00 - 00:45.
  • Saturday 05:00 - 00:45.
  • Sunday 05:00 - 11:45.

Parking

  • The venue does not have its own car park.

Outside Access (New Cross Road)

  • This information is for the entrance located on New Cross Road.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 240cm (7ft 10in) wide.

Level Change (New Cross Road)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.

Reception (Ticket Office)

  • The desk is 5m (5yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk has a lowered section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Opening Times View
    • Monday 05:45 - 20:30.
    • Tuesday 05:45 - 20:30.
    • Wednesday 05:45 - 20:30.
    • Thursday 05:45 - 20:30.
    • Friday 05:45 - 20:30.
    • Saturday 05:45 - 20:30.
    • Sunday 07:00 - 21:00.

Train Station

  • There are generally 5+ member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located at street level, to the left after the New Cross Road entrance.
  • The ticket office is 5m (5yd 1ft) from the New Cross Road entrance.
  • The train companies operating from within this station are Southeastern, London Overground.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a cafe kiosk in the ticket hall.
  • All key concourse shops and services have level access.
  • There are 5 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2.
  • Comments View
    • The station is staffed by security staff after the ticket office has closed until the last trains.

Train Station Platform

  • This information is for platform(s) 1-5.
  • The platform(s) accessed by steps only is / are 1-5.
  • Comments View
    • There is an alternative gate entrance to platform 1, which is only unlocked by request to the ticket office.
    • Platform 1 serves London-bound trains.
    • On the return journey passengers are advised to continue to Brockley Station which is accessible.
    • A taxi would then be provided for the return to New Cross.

Level Change (Access to Platforms)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located leading down to the platforms.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Outside Access (Accessible Entrance to Platform 1)

  • This information is for the entrance located from the access road to the Sainsbury's Supermarket/retail park.
  • There is not level access into the venue.
  • The main door(s) open towards you (pull).
  • The doors are double width.
  • The door opening is 250cm (8ft 2in) wide.
  • Comments View
    • These gates are only opened by staff on request.
    • Please contact the ticket office.

Level Change (Accessible Entrance to Platform 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.