You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

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• Comments View
  • New Cross Gate Station, which serves different rail lines, is approximately 500m away.

You are on Opening Times (Supervisor's Office). Skip to the next section.

Opening Times (Supervisor's Office)

• Monday 06:00 - 22:00.
• Tuesday 06:00 - 22:00.
• Wednesday 06:00 - 22:00.
• Thursday 06:00 - 22:00.
• Friday 06:00 - 22:00.
• Saturday 06:00 - 22:00.
• Sunday 06:00 - 22:00.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are available.
  • Standard marked parking bays are located on Amersham Vale.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Amersham Vale.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are permanently held open.
• The width of the door opening is 81cm (2ft 8in).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope is permanent.

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• Comments View
  • There is a steep slope up towards New Cross Road (to the left of the station).
  • There is a moderate slope in the opposite direction.
  • There is a level area in front of the doors.

You are on Outside Access (Alternative Entrance). Skip to the next section.

Outside Access (Alternative Entrance)

• This information is for the entrance located to the right of the station building.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 100cm (3ft 3in).

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• Comments View
  • This gate is only unlocked when the ticket office building is closed.

You are on Level Change (Alternative Entrance). Skip to the next section.

Level Change (Alternative Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located to the right as you face the entrance.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 118cm (3ft 10in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located immediately after the gate.
• There is/are 6 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• The ramp/slope does bypass the step(s).

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• Comments View
  • A ramp has been constructed in this area to bypass the steps.
  • At the time of our visit the ramp was within the fenced construction area (picture 2).
  • We were advised that the access could be given to the ramp at the discretion of the security staff.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 8m (8yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • Self-service ticket machines are also available.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 2 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 01:00 - 06:00.
• The office to obtain help is 12m (13yd 4in) from the main entrance.
• This office is located on Platform C, next to the waiting room.
• There is a ticket office.
• The ticket office is located to the right after the main entrance.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies operating from within this station are Southeastern, London Overground.
• Please click here for access information for Southeastern.
• Please click here for access information for London Overground.
• There is a taxi rank at the station.
• The taxi rank is located near to main entrance.
• The taxi rank is 5m (5yd 1ft) from the main entrance.
• Shops and services within the station include a news kiosk and coffee kiosk.
• All key concourse shops and services have level access.
• There are 4 (A-D) platform(s) in the station.
• The platform(s) which has/have level access is / are C.
• The platform(s) accessed by lift is / are A,B.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are all.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) C.
• Comments View
  • There are security staff on the platforms between the ticket office closing times and the last trains.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

You are on Other Floors (Walkway). Skip to the next section.

Other Floors (Walkway)

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• Steps View
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are bright.

You are on Lift (A and B). Skip to the next section.

Lift (A and B)

• There is a lift for public use.
• The lift is located on platfrom A and B.
• The lift is a standard lift.
• The floors which are accessible by this lift are overpass to platfroms A and B.
• The lift is approximately 16m (17yd 1ft) from the C and D lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 182cm (5ft 3in x 5ft 12in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (C and D). Skip to the next section.

Lift (C and D)

• There is a lift for public use.
• The lift is located on platfrom C and D.
• The lift is a standard lift.
• The floors which are accessible by this lift are overpass to platfrom C and D.
• The lift is approximately 21m (22yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 182cm (5ft 3in x 5ft 12in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Access to Platforms A - B). Skip to the next section.

Level Change (Access to Platforms A - B)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading to platforms A and B.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • This accessible toilet is located on Platform C.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 170cm x 187cm (5ft 7in x 6ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 102cm (3ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located through the waiting room on platform C.
  • The female toilet(s) is/are approximately 10m (10yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the female toilet(s).
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platform C.
  • The male toilet(s) is/are approximately 30m (32yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • Lighting levels are low.

You are on Level Change (Access to Waiting Room and Female Toilets). Skip to the next section.

Level Change (Access to Waiting Room and Female Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the entrance to the waiting room.
• There is/are 1 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are shallow (2cm - 10cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.