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The New Generation Youth Centre (TNG)

111 The New Generation, Wells Park Road, Sydenham, London, SE26 6AD

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Access Guide

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Introduction

  • Services / facilities within the building include main hall, café, winter garden, recording studio, climbing wall, games, computer and crafts area, multipurpose room, wellbeing and clinical consultation rooms.
  • Services / facilities within the grounds include ball court.
  • Comments View
    • The centre has its own programme of activities and its facilities are also used by outside groups such as for fitness classes, social groups and by the local children's centres.
    • The pictures show one of the games/ crafts areas and one of the consultation rooms on Level 2.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Sydenham.
  • The venue is situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Sydenham.

Opening Hours

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building, on Taylors Lane.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are single width.
  • The door opening is 135cm (4ft) wide.
  • Comments View
    • The large sliding doors are generally operated by movement sensor, but there is also an intercom at the door which is within reach of a wheelchair user.
    • There is a push button to exit which is also in reach.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the left of the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • There are steps to access this area / service.
  • The steps are located to the right of the entrance.
  • There is / are 11 step(s) to the area / service.
  • The step(s) is/are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp/slope does bypass the step(s).

Reception

  • The reception desk is 4m (4yd 14in) from the the Main Entrance.
  • There is level access to reception from the entrance.
  • The reception desk is low height.
  • Lighting levels are bright.
  • Comments View
    • There are tables and chairs for waiting next to the reception desk.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are not trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • Lighting levels are varied.
  • Comments View
    • The main entrance, reception, recording studio and staff offices are on the middle level of the building, known as Level 1.
    • The main hall, café, winter garden, climbing wall and access to the ball court are on the lower floor known as Level 0.
    • The multipurpose art/ craft/ meeting and games areas and the health consultation rooms are on the upper floor, known as Level 2.
    • There is access to all areas by lift.
    • The pictures show part of the main hall and the recording studio, which overlooks it and can record live events in the hall.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 0-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Comments View
    • The picture left shows the stairs from Level 0-1 and the picture right from Level 1 - 2.

Lift

  • The lift is located to the right of the entrance hall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2.
  • The lift is 3m (3yd 11in) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft).
  • The dimensions of the lift are 110cm x 140cm (3ft x 4ft).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • On Level 2 the lift opens into a lobby which has a narrow set of double doors to exit.
    • At the time of our visit (November 2013) these doors were very hard to open and a wheelchair user would require assistance.
    • There were plans to remedy this problem.

Eating and Drinking

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 10m (10yd 2ft) from the the lift.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.

Accessible Toilet (All Levels)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 2m (2yd 7in) from the the lift.
    • The accessible toilet is located to the left of the lift on Level 0.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 102cm (3ft).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 210cm (4ft x 6ft).
    • Floor manoeuvring space is clear in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors in the accessible toilet.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (18in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3").
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3").
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5").
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is fair.
    • There is a fair colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • Lighting levels are medium.
  • Comments View
    • The picture left shows the toilet described.
    • There is a second accessible toilet, also on Level 0, off the main hall (20m from the lift).
    • This is in a large room (320 x 230 cm) and also has the transfer space to the left (picture right).
    • There are further accessible toilets on Level 1 (next to the lift) and Level 2 (next to the health consultation rooms).
    • Baby change facilities are available in the accessible toilets on Levels 1 and 2.
    • The height of the baby change benches when extended are 98cm (3ft 2in).

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.
  • Comments View
    • The picture left shows the winter garden, which has access from Level 0 but also balconies opening onto it from the upper levels.
    • This space is used for meetings and events and also as a gallery space.
    • The climbing wall (picture right) is accessed from Level 0 but can be viewed from the entrance foyer on Level 1.