Access Guide
Introduction
- This station is open 24 hours.
- The Assisted Travel helpline is 0800 058 2844.
- The nearest accessible station is Wimbledon.
Location
- The venue is situated outside the centre of the area.
- This venue is situated in Wimbledon.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Wimbledon.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 195cm x 600cm (6ft 5in x 19ft 8in).
- Standard marked parking bays are located on Regents Place.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Blue Badge parking is free in the Pay and Display standard bays.
Outside Access (Platform 1)
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Entrance
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- This information is for the entrance located on Regents Place.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 150cm.
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Ramp/Slope
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- The ramp/slope is located between the gate and the platform.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Outside Access (Platform 2)
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Entrance
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- This information is for the entrance located on Haydons Road.
- There is stepped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 140cm.
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Step(s)
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- The step(s) is/are located between the entrance and the platform.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the platform 1 entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
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Comments
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- There is a ticket machine by the platform 1 entrance.
- The controls are between 86cm and 122cm in height.
Inside Access
- There is a hearing assistance system.
- The system is a fixed loop.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 08/02/2022.
- The hearing assistance system was working at the time of testing.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- There is a Help Point on each of the platforms.
- The Help Points have fixed hearing loops.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 10:10-06:40.
- There is a ticket office.
- The ticket office is located on platform 1.
- The ticket office is 5m (5yd 1ft) from the platform 1 entrance.
- The train companies operating from within this station are First Capital Connect and Southern Railway.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are 1.
- The platform(s) accessed by steps only is / are 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1-2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1-2.
- The platform(s) accessed by ramp / slope is / are 1.
- The platform(s) accessed by steps only is / are 2.
Level Change (Platform 1 to Haydons Road)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right of the Platform 1 entrance.
- There is/are 15+ step(s) to the area/service.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- These steps can be used to access the footpath on Haydons Road, and the steps to Platform 2.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Staff are Text Relay aware.