You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Raynes Park.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Wimbledon.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Station Entrance - Coombe Lane). Skip to the next section.

Outside Access (Station Entrance - Coombe Lane)

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• Entrance View
  • This information is for the entrance located at the front of the station off Coombe Lane.
  • There is ramped/sloped access at this entrance.
  • There are no doors at this entrance.
• Ramp/Slope View
  • The ramp/slope is located on the paved area leading up to the station entrance, and continuing inside the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
• Comments View
  • This entrance is for access to the ticket office and platforms 1-2.
  • Platforms 3 and 4 can be accessed from this entrance via a footbridge.

You are on Outside Access (Station Entrance - Station Approach). Skip to the next section.

Outside Access (Station Entrance - Station Approach)

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• Entrance View
  • This information is for the entrance located on Station Approach.
  • There is stepped access at this entrance.
  • There are no doors at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • There is one low step (3cm) and one deep step (18cm) at this entrance.
  • This entrance is for access to platforms 3-4.
  • Platforms 1 and 2 can be accessed from this entrance via a footbridge.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the Coombe Lane entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is not signed.
• Staff are not trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 07/02/2022.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • There are ticket machines opposite the ticket office.
  • The ticket machine controls are between 86cm and 122cm high.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

You are on Level Change (Access to Platforms 1-2). Skip to the next section.

Level Change (Access to Platforms 1-2)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located past the Coombe Lane entrance ticket barriers.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • The slope has a landing halfway, where it turns.

You are on Level Change (Access to Platforms 3-4). Skip to the next section.

Level Change (Access to Platforms 3-4)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located between the Station Approach entrance and platforms 3 and 4.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are good.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at both ends of the footbridge between platforms 1-2 and 3-4.
• There is/are 15+ step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The station is not staffed between 23:30 - 06:30.
• The office to obtain help is 20m (21yd 2ft) from the platform 3 stairs.
• This office is located on platform 3.
• There is a ticket office.
• The ticket office is located beyond the Coombe Lane entrance beneath platforms 1-2.
• The ticket office is 5m (5yd 1ft) from the Coombe Lane entrance.
• The train companies operating from within this station are South West Trains.
• There is not a taxi rank at the station.
• There are 4 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1, 2, 3, 4.
• The platform(s) accessed by ramp / slope is / are 1-2.
• The platform(s) accessed by steps only is / are 3-4.

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• Comments View
  • Please note that the gap between the train carriage and platform is quite large and assistance may be required when boarding and alighting.
  • There is bench seating on all platforms, and a waiting room between platforms 3 and 4.

You are on Waiting Room / Area (Platforms 3 and 4). Skip to the next section.

Waiting Room / Area (Platforms 3 and 4)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 99cm (3ft 3in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• Seating in this area includes; chairs with armrests.
• All chairs are permanently fixed.
• The colour contrast between the walls and floor is good.
• Lighting levels are good.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.

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• Comments View
  • There is a push pad to open the door, 83cm from the ground.
  • At the time of survey (Feb 2022), the push pad was not working and the door could only be opened manually.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on all platforms.
  • The female and male toilets are approximately 94m (102yd 2ft) from the ticket office.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are moderate to good.
• Comments View
  • Standard toilets are only available from 06:30 to 21:30 Mon-Fri, and 07:00 to 21:30 on Sunday.
  • The female toilet on platform 3-4 has one medium step leading up to it.
  • At the time of survey (Feb 2022), the male toilet on platform 3-4 was unavailable.

You are on Level Change (Female Standard Toilets Platform 4). Skip to the next section.

Level Change (Female Standard Toilets Platform 4)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the base of the door.
• There is/are 1 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Please note: National Rail advises that there is a large gap between the train and platform on platforms 1 & 2, passengers are advised that this gap is smallest at the London end of the platform (front of the train).
  • Platforms 3 and 4 (for services to Shepperton, Surbiton, Chessington South and Dorking) have access via steps. Passengers requiring level access to these services are advised to use Wimbledon station.