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Raynes Park Station

Station Approach, Coombe Lane, London, SW20 0JY

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Access Guide

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Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Raynes Park.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Wimbledon.

Parking

  • The venue does not have its own car park.

Outside Access (Station Entrance - Coombe Lane)

  • This information is for the entrance located at the front of the station off Coombe Lane.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • This entrance is for access to the ticket office and platforms 1-2.
    • Platforms 3 and 4 can be accessed from this entrance via a footbridge.

Level Change (Station Entrance - Coombe Lane)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is not a level landing at the top of the ramp.

Outside Access (Station Entrance - Station Approach)

  • This information is for the entrance located at the side of the station on Station Approach.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • Comments View
    • This entrance is for access to the ticket office and platforms 3-4.
    • Platforms 1 and 2 can be accessed via this entrance via a footbridge.

Level Change (Station Entrance - Station Approach)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is not a/are not handrail(s) at the step(s).

Reception (Ticket Office)

  • The reception desk is 5m (16ft 5in) from the Coombe Lane entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Opening Times View
    • Monday 06:20 - 20:00.
    • Tuesday 06:20 - 20:00.
    • Wednesday 06:20 - 20:00.
    • Thursday 06:20 - 20:00.
    • Friday 06:20 - 20:00.
    • Saturday 07:00 - 20:00.
    • Sunday 09:00 - 18:30.

Inside Access

  • There is level access to the service.
  • There is a hearing assistance system.
  • The system is a fixed loop.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are varied.

Level Change (Access to Platforms 1-2)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading from the ticket office up to the platforms.
  • The ramp or slope is steep.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Level Change (Access to Platforms 3-4 and Footbridge)

  • There are steps to access this area / service.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • Comments View
    • The steps are located leading from the Approach Road entrance up to platforms 3-4 and also on the footbridge leading between platforms 1-2 to 3-4.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 23:30 - 06:30.
  • There is a ticket office.
  • The ticket office is located beyond the Coombe Lane entrance beneath platforms 1-2.
  • The train companies operating from within this station are South West Trains.
  • There is not a taxi rank at the station.
  • There are 4 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • The platform(s) accessed by ramp / slope is / are 1-2.
  • The platform(s) accessed by steps only is / are 3-4.
  • Comments View
    • Please note that the gap between the train carriage and platform is quite large and assistance may be required when boarding and alighting.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • Please note: National Rail advises that there is a large gap between the train and platform on platforms 1 & 2, passengers are advised that this gap is smallest at the London end of the platform (front of the train)
    • Platforms 3 and 4 (for services to Shepperton, Surbiton, Chessington South and Dorking) have access via steps. Passengers requiring level access to these services are advised to use Wimbledon station.