Access Guide
Location
- The venue is situated within the centre of the area.
- This venue is situated in Raynes Park.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Wimbledon.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Station Entrance - Coombe Lane)
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Entrance
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- This information is for the entrance located at the front of the station off Coombe Lane.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
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Ramp/Slope
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- The ramp/slope is located on the paved area leading up to the station entrance, and continuing inside the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
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Comments
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- This entrance is for access to the ticket office and platforms 1-2.
- Platforms 3 and 4 can be accessed from this entrance via a footbridge.
Outside Access (Station Entrance - Station Approach)
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Entrance
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- This information is for the entrance located on Station Approach.
- There is stepped access at this entrance.
- There are no doors at this entrance.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- There is not a/are not handrail(s) at the step(s).
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Comments
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- There is one low step (3cm) and one deep step (18cm) at this entrance.
- This entrance is for access to platforms 3-4.
- Platforms 1 and 2 can be accessed from this entrance via a footbridge.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the Coombe Lane entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Staff are not trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 07/02/2022.
- The hearing assistance system was working at the time of testing.
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Comments
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- There are ticket machines opposite the ticket office.
- The ticket machine controls are between 86cm and 122cm high.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Level Change (Access to Platforms 1-2)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located past the Coombe Lane entrance ticket barriers.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
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Comments
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- The slope has a landing halfway, where it turns.
Level Change (Access to Platforms 3-4)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located between the Station Approach entrance and platforms 3 and 4.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are good.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Level Change (Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located at both ends of the footbridge between platforms 1-2 and 3-4.
- There is/are 15+ step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Train Station
- There are generally 3 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The station is not staffed between 23:30 - 06:30.
- The office to obtain help is 20m (21yd 2ft) from the platform 3 stairs.
- This office is located on platform 3.
- There is a ticket office.
- The ticket office is located beyond the Coombe Lane entrance beneath platforms 1-2.
- The ticket office is 5m (5yd 1ft) from the Coombe Lane entrance.
- The train companies operating from within this station are South West Trains.
- There is not a taxi rank at the station.
- There are 4 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- This information is for platform(s) 1, 2, 3, 4.
- The platform(s) accessed by ramp / slope is / are 1-2.
- The platform(s) accessed by steps only is / are 3-4.
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Comments
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- Please note that the gap between the train carriage and platform is quite large and assistance may be required when boarding and alighting.
- There is bench seating on all platforms, and a waiting room between platforms 3 and 4.
Waiting Room / Area (Platforms 3 and 4)
- There is a waiting room / area.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 99cm (3ft 3in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- Seating in this area includes; chairs with armrests.
- All chairs are permanently fixed.
- The colour contrast between the walls and floor is good.
- Lighting levels are good.
- The waiting room / area does not have background music playing.
- There is not a television.
- There is space for an assistance dog to rest within the seating area.
- Vending machines are not available.
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Comments
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- There is a push pad to open the door, 83cm from the ground.
- At the time of survey (Feb 2022), the push pad was not working and the door could only be opened manually.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on all platforms.
- The female and male toilets are approximately 94m (102yd 2ft) from the ticket office.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Comments
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- Standard toilets are only available from 06:30 to 21:30 Mon-Fri, and 07:00 to 21:30 on Sunday.
- The female toilet on platform 3-4 has one medium step leading up to it.
- At the time of survey (Feb 2022), the male toilet on platform 3-4 was unavailable.
Level Change (Female Standard Toilets Platform 4)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located at the base of the door.
- There is/are 1 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- Please note: National Rail advises that there is a large gap between the train and platform on platforms 1 & 2, passengers are advised that this gap is smallest at the London end of the platform (front of the train).
- Platforms 3 and 4 (for services to Shepperton, Surbiton, Chessington South and Dorking) have access via steps. Passengers requiring level access to these services are advised to use Wimbledon station.