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Raynes Park Station

Station Approach, Coombe Lane, London, SW20 0JY

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Access Guide

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Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Raynes Park.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest underground station is Wimbledon.

Parking

  • The venue does not have its own car park.

Outside Access (Station Entrance - Coombe Lane)

  • Entrance View
    • This information is for the entrance located at the front of the station off Coombe Lane.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located on the paved area leading up to the station entrance, and continuing inside the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Comments View
    • This entrance is for access to the ticket office and platforms 1-2.
    • Platforms 3 and 4 can be accessed from this entrance via a footbridge.

Outside Access (Station Entrance - Station Approach)

  • Entrance View
    • This information is for the entrance located on Station Approach.
    • There is stepped access at this entrance.
    • There are no doors at this entrance.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • There is one low step (3cm) and one deep step (18cm) at this entrance.
    • This entrance is for access to platforms 3-4.
    • Platforms 1 and 2 can be accessed from this entrance via a footbridge.

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the Coombe Lane entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 07/02/2022.
  • The hearing assistance system was working at the time of testing.
  • Comments View
    • There are ticket machines opposite the ticket office.
    • The ticket machine controls are between 86cm and 122cm high.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Level Change (Access to Platforms 1-2)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located past the Coombe Lane entrance ticket barriers.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Level Change (Access to Platforms 3-4)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located between the Station Approach entrance and platforms 3 and 4.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are good.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Level Change (Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at both ends of the footbridge between platforms 1-2 and 3-4.
  • There is/are 15+ step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Train Station

  • There are generally 3 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 23:30 - 06:30.
  • The office to obtain help is 20m (21yd 2ft) from the platform 3 stairs.
  • This office is located on platform 3.
  • There is a ticket office.
  • The ticket office is located beyond the Coombe Lane entrance beneath platforms 1-2.
  • The ticket office is 5m (5yd 1ft) from the Coombe Lane entrance.
  • The train companies operating from within this station are South West Trains.
  • There is not a taxi rank at the station.
  • There are 4 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Train Station Platform

  • This information is for platform(s) 1, 2, 3, 4.
  • The platform(s) accessed by ramp / slope is / are 1-2.
  • The platform(s) accessed by steps only is / are 3-4.
  • Comments View
    • Please note that the gap between the train carriage and platform is quite large and assistance may be required when boarding and alighting.
    • There is bench seating on all platforms, and a waiting room between platforms 3 and 4.

Waiting Room / Area (Platforms 3 and 4)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There is a/are door(s) into the waiting room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 99cm (3ft 3in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • Seating in this area includes; chairs with armrests.
  • All chairs are permanently fixed.
  • The colour contrast between the walls and floor is good.
  • Lighting levels are good.
  • The waiting room / area does not have background music playing.
  • There is not a television.
  • There is space for an assistance dog to rest within the seating area.
  • Vending machines are not available.
  • Comments View
    • There is a push pad to open the door, 83cm from the ground.
    • At the time of survey (Feb 2022), the push pad was not working and the door could only be opened manually.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on all platforms.
    • The female and male toilets are approximately 94m (102yd 2ft) from the ticket office.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Comments View
    • Standard toilets are only available from 06:30 to 21:30 Mon-Fri, and 07:00 to 21:30 on Sunday.
    • The female toilet on platform 3-4 has one medium step leading up to it.
    • At the time of survey (Feb 2022), the male toilet on platform 3-4 was unavailable.

Level Change (Female Standard Toilets Platform 4)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the base of the door.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • Please note: National Rail advises that there is a large gap between the train and platform on platforms 1 & 2, passengers are advised that this gap is smallest at the London end of the platform (front of the train).
    • Platforms 3 and 4 (for services to Shepperton, Surbiton, Chessington South and Dorking) have access via steps. Passengers requiring level access to these services are advised to use Wimbledon station.