Access Guide
Location
- The venue is situated within the centre of the area.
- This venue is situated in Raynes Park.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Wimbledon.
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details.
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Outside Access (Station Entrance - Coombe Lane)
- This information is for the entrance located at the front of the station off Coombe Lane.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- This entrance is for access to the ticket office and platforms 1-2.
- Platforms 3 and 4 can be accessed from this entrance via a footbridge.
Level Change (Station Entrance - Coombe Lane)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is not a level landing at the top of the ramp.
Outside Access (Station Entrance - Station Approach)
- This information is for the entrance located at the side of the station on Station Approach.
- There is not level access into the venue.
- There are no doors at this entrance.
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Comments
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- This entrance is for access to the ticket office and platforms 3-4.
- Platforms 1 and 2 can be accessed via this entrance via a footbridge.
Level Change (Station Entrance - Station Approach)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is not a/are not handrail(s) at the step(s).
Reception (Ticket Office)
- The reception desk is 5m (16ft 5in) from the Coombe Lane entrance.
- There is level access to reception from the entrance.
- The reception desk is high height.
- The desk has a lowered section.
- Lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use system.
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Opening Times
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- Monday 06:20 - 20:00.
- Tuesday 06:20 - 20:00.
- Wednesday 06:20 - 20:00.
- Thursday 06:20 - 20:00.
- Friday 06:20 - 20:00.
- Saturday 07:00 - 20:00.
- Sunday 09:00 - 18:30.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The system is a fixed loop.
- Motorised scooters are allowed in public parts of the venue.
- Lighting levels are varied.
Level Change (Access to Platforms 1-2)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading from the ticket office up to the platforms.
- The ramp or slope is steep.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Level Change (Access to Platforms 3-4 and Footbridge)
- There are steps to access this area / service.
- There is / are 15+ step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
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Comments
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- The steps are located leading from the Approach Road entrance up to platforms 3-4 and also on the footbridge leading between platforms 1-2 to 3-4.
Train Station
- There are generally 3 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 23:30 - 06:30.
- There is a ticket office.
- The ticket office is located beyond the Coombe Lane entrance beneath platforms 1-2.
- The train companies operating from within this station are South West Trains.
- There is not a taxi rank at the station.
- There are 4 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are not located on the main station concourse.
- There is not a wheelchair available to borrow.
Train Station Platform
- The platform(s) accessed by ramp / slope is / are 1-2.
- The platform(s) accessed by steps only is / are 3-4.
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Comments
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- Please note that the gap between the train carriage and platform is quite large and assistance may be required when boarding and alighting.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on all platforms.
- The female and male toilets are 94m (103yd) from the ticket office.
- Inside the venue, there is not level access to the female and male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
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Comments
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- The female toilet on platform 3-4 has one medium step leading up to it.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- Please note: National Rail advises that there is a large gap between the train and platform on platforms 1 & 2, passengers are advised that this gap is smallest at the London end of the platform (front of the train)
- Platforms 3 and 4 (for services to Shepperton, Surbiton, Chessington South and Dorking) have access via steps. Passengers requiring level access to these services are advised to use Wimbledon station.