You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Raynes Park.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Wimbledon.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks. View
  • There is not a car park for public use within 200m (approx).
• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Outside Access (Station Entrance - Coombe Lane). Skip to the next section.

Outside Access (Station Entrance - Coombe Lane)

• This information is for the entrance located at the front of the station off Coombe Lane.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • This entrance is for access to the ticket office and platforms 1-2.
  • Platforms 3 and 4 can be accessed from this entrance via a footbridge.

You are on Level Change (Station Entrance - Coombe Lane). Skip to the next section.

Level Change (Station Entrance - Coombe Lane)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Outside Access (Station Entrance - Station Approach). Skip to the next section.

Outside Access (Station Entrance - Station Approach)

• This information is for the entrance located at the side of the station on Station Approach.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Comments View
  • This entrance is for access to the ticket office and platforms 3-4.
  • Platforms 1 and 2 can be accessed via this entrance via a footbridge.

You are on Level Change (Station Entrance - Station Approach). Skip to the next section.

Level Change (Station Entrance - Station Approach)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 2 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is not a/are not handrail(s) at the step(s).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 5m (16ft 5in) from the Coombe Lane entrance.
• There is level access to reception from the entrance.
• The reception desk is high height.
• The desk has a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Opening Times View
  • Monday 06:20 - 20:00.
  • Tuesday 06:20 - 20:00.
  • Wednesday 06:20 - 20:00.
  • Thursday 06:20 - 20:00.
  • Friday 06:20 - 20:00.
  • Saturday 07:00 - 20:00.
  • Sunday 09:00 - 18:30.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are varied.

You are on Level Change (Access to Platforms 1-2). Skip to the next section.

Level Change (Access to Platforms 1-2)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the ticket office up to the platforms.
• The ramp or slope is steep.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Level Change (Access to Platforms 3-4 and Footbridge). Skip to the next section.

Level Change (Access to Platforms 3-4 and Footbridge)

• There are steps to access this area / service.
• There is / are 15+ step(s) to the area / service.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.

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• Comments View
  • The steps are located leading from the Approach Road entrance up to platforms 3-4 and also on the footbridge leading between platforms 1-2 to 3-4.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 3 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 23:30 - 06:30.
• There is a ticket office.
• The ticket office is located beyond the Coombe Lane entrance beneath platforms 1-2.
• The train companies operating from within this station are South West Trains.
• There is not a taxi rank at the station.
• There are 4 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) accessed by ramp / slope is / are 1-2.
• The platform(s) accessed by steps only is / are 3-4.

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• Comments View
  • Please note that the gap between the train carriage and platform is quite large and assistance may be required when boarding and alighting.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on all platforms.
  • The female and male toilets are 94m (103yd) from the ticket office.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.
• Comments View
  • The female toilet on platform 3-4 has one medium step leading up to it.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • Please note: National Rail advises that there is a large gap between the train and platform on platforms 1 & 2, passengers are advised that this gap is smallest at the London end of the platform (front of the train)
  • Platforms 3 and 4 (for services to Shepperton, Surbiton, Chessington South and Dorking) have access via steps. Passengers requiring level access to these services are advised to use Wimbledon station.