You are on Introduction. Skip to the next section.

Introduction

• Related link Westfield Stratford City.
• Https://www.accessable.co.uk/westfield-stratford-city

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• Comments View
  • This venue is located in the Arcade of Westfield Shopping Centre.
  • For further information on the venue please visit the Westfield Stratford City access guide.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 20:00.
• Tuesday 10:00 - 20:00.
• Wednesday 10:00 - 20:00.
• Thursday 10:00 - 20:00.
• Friday 10:00 - 20:00.
• Saturday 09:00 - 20:00.
• Sunday 12:00 - 18:00.

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• Comments View
  • The store opens at 11.30am on Sunday's for browseing.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in Stratford.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Stratford International.
• The nearest underground station is Stratford.
• The venue is in a shopping mall.

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• Comments View
  • The nearest DLR station is Stratford.

You are on Parking. Skip to the next section.

Parking

• For more information on parking, please see the Westfield Stratford City guide.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the venue.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The doors are heavy.
• The door opening is 155cm (5ft 1in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 165cm (5ft 5in) wide.

You are on Outside Access (Ground Floor). Skip to the next section.

Outside Access (Ground Floor)

• This information is for the entrance located at the front of the venue.
• There is level access into the venue.
• The main doors open (no doors).

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• Comments View
  • There is a similar entrance on the First Floor.

You are on Outside Access (Customer Collections). Skip to the next section.

Outside Access (Customer Collections)

• This information is for the entrance located at the rear/side of the venue.
• There is level access into the venue.
• The main doors open automatically.
• The doors are single width.
• The doors are heavy.
• The door opening is 175cm (5ft 9in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 175cm (5ft 9in) wide.

You are on Reception (Customer Services). Skip to the next section.

Reception (Customer Services)

• The desk is 45m (49yd 8in) from the escalators.
• There is level access to reception from the entrance.
• The reception desk is low.
• The lighting levels are bright.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the restaurant.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the cafe entrance.
• The distance between the floor and the lowest table is 60cm (1ft 12in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is main meals and snacks.

You are on Other Floors. Skip to the next section.

Other Floors

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• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are G-1-2-3.
  • The escalators steps are not clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting levels are bright.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left of the venue.
• The lift is a standard lift.
• The floors which are accessible by this lift are -2--1-G-1-2-3.
• The lift is 15m (16yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 105cm (3ft 5in).
• The dimensions of the lift are 200cm x 105cm (6ft 7in x 3ft 5in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 30m (32yd 2ft) from the main entrance.
  • The accessible toilet is located to the left of the venue.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 220cm x 240cm (7ft 3in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is twist/turn.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is tied up and out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.
• Comments View
  • There are similar toilets on the second and third floors.
  • The accessible toilet on the first floor is also similar, it just has a sliding door instead of push or pull.
  • The transfer space varies from left to right in the accessible toilets.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the first floor.
  • The female and male toilets are 20m (21yd 2ft) from the the escalators.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in a designated room, on the third floor.
  • The height of the baby change table once extended is 85cm (2ft 9in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • There are similar standard toilets located on the third floor.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not generally on duty.