You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Stratford.
• The venue is in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Stratford / Stratford International.
• The nearest underground station is Stratford (Jubilee and Central Lines ).
• The venue is in a shopping mall.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 05:00.
• Tuesday 10:00 - 05:00.
• Wednesday 10:00 - 05:00.
• Thursday 10:00 - 05:00.
• Friday 10:00 - 05:00.
• Saturday 10:00 - 06:00.
• Sunday 10:00 - 06:00.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Westfield Car Park B.
  • The car park is located beneath the venue.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is a lift directly from the car park to the casino entrance on level 3.

You are on Entrance (Outdoor). Skip to the next section.

Entrance (Outdoor)

• This information is for the entrance located on The Street, Westfield Stratford City's covered outdoor concourse.

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• Entrance View
  • There is step-free access at this entrance, via lift.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 148cm.
• Comments View
  • You enter immediately into a lift lobby area.
    
  • To access the casino, you must use the lift to reach Level 3 (see Lift section).
    
  • Upon exiting the lift on Level 3, you are greeted by security and enter straight into the casino.
    .

You are on Entrance (Westfield Shopping Centre). Skip to the next section.

Entrance (Westfield Shopping Centre)

• This information is for the entrance located on Level 2 of Westfield Shopping Centre.

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• Entrance View
  • There is step-free access at this entrance.
  • There are no doors at this entrance.
  • The width of the door opening is 250cm.
• Comments View
  • This entrance is only available during Westfield Shopping Centre's opening times.
    
  • There is level access at this entrance itself, but then there is an escalator immediately after entering through it (see Level Change section).
    
  • A security guard is always present at this entrance.
    
  • There may be a crowd control barrier at this entrance which can be moved if necessary.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located immediately inside the building as you enter from the Outdoor Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are P1-P2-G-3.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 4m (4yd 1ft) from the Outdoor Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 170cm x 215cm (5ft 7in x 7ft 1in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • P1 and P2 levels are to the car park.
    
  • The Outdoor Entrance is on Level G.
    
  • The casino is on Level 3.

You are on Counter (Guest Services). Skip to the next section.

Counter (Guest Services)

• The counter is 16m (17yd 1ft) from the 3rd floor lift entrance.
• There is level access to the counter from the entrance.
• There is a touchscreen.
• The touch screen is not at a suitable height for a wheelchair user.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 105cm (3ft 5in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are low to moderate.

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• Comments View
  • The Guest Services Counter is open whenever the casino is.

You are on Counter (Cash Desk). Skip to the next section.

Counter (Cash Desk)

• The counter is 31m (33yd 2ft) from the 3rd floor lift entrance.
• There is level access to the counter from the entrance.
• There is a touchscreen.
• The touch screen is not at a suitable height for a wheelchair user.
• There is sufficient space to write or sign documents on the counter.
• The height of the counter is 114cm (3ft 9in).
• There is not a lowered section.
• There is not a hearing assistance system.
• Lighting levels are low to moderate.

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• Comments View
  • The Cash Desk is open whenever the casino is.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are low to moderate.

You are on Eating and Drinking (Terrace Bar). Skip to the next section.

Eating and Drinking (Terrace Bar)

• The following information is for the bar.
• The bar is located to the left as you pass through security at the top of the lift.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 12m (13yd 4in) from the lift.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 100cm (3ft 3in).
• There is not ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Children are not welcomed in the bar area.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

You are on Opening Times (Tanzibar). Skip to the next section.

Opening Times (Tanzibar)

• Monday 10:00 - 04:00.
• Tuesday 10:00 - 04:00.
• Wednesday 10:00 - 04:00.
• Thursday 10:00 - 04:00.
• Friday 10:00 - 04:00.
• Saturday 10:00 - 04:00.
• Sunday 10:00 - 04:00.

You are on Eating and Drinking (Tanzibar). Skip to the next section.

Eating and Drinking (Tanzibar)

• The following information is for the restaurant/bar.
• The bar is located diagonally to the right of the casino as you pass through security at the top of the lift.
• The bar does serve food.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• Some tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 63m (68yd 2ft) from the Lift.
• The distance between the floor and the lowest table is 50cm (1ft 8in).
• The distance between the floor and the highest table is 75cm (2ft 6in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are not available.
• Children are not welcomed in the bar area.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is a modern bar menu.

You are on Accessible Toilet (Right Hand Transfer). Skip to the next section.

Accessible Toilet (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the lift.
  • This accessible toilet is located to the left as you exit the lift and pass through security.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 147cm x 223cm (4ft 10in x 7ft 4in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 77cm (2ft 6in).
  • There is no dropdown rail for the toilet.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, clinical waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 165cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm (3ft 5in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the walls and floor is fair.
  • The lighting levels are low to moderate.

You are on Standard Toilet(s) (Lift Access). Skip to the next section.

Standard Toilet(s) (Lift Access)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left as you exit the lift and pass through security.
  • The female and male toilets are approximately 11m (12yd 1in) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Standard Toilet(s) (Poker Room). Skip to the next section.

Standard Toilet(s) (Poker Room)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the rear of the casino, diagonally to the right as you pass through security at the top of the lift, and to the right of the Poker Room.
  • The female and male toilets are approximately 76m (83yd 4in) from the lift.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are low to moderate.

You are on Level Change (Poker Room Standard Toilets). Skip to the next section.

Level Change (Poker Room Standard Toilets)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located directly in front of the entrances to the male and female toilets.
• The ramp/slope gradient is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.
• The width of the ramp/slope is 116cm (3ft 10in).

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• Comments View
  • Photographs only show the ramp to access the male toilets.
    
  • There is a similar ramp to access the female toilets.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents are not available in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • Casino customers must be over 18.
    
  • Photo ID is required for customers who are or appear to be under 25.