Access Guide
Introduction
- Related link Queen Elizabeth Olympic Park.
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Comments
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- The Copper Box Arena is located in the North part of the Queen Elizabeth Olympic Park.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Hackney Wick, Stratford International and Stratford.
- The nearest underground station is Stratford International Station and Stratford.
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Comments
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- The nearest DLR station is Stratford International.
- The nearest Overground station is Stratford.
Opening Times
- Monday 07:00 - 22:00.
- Tuesday 07:00 - 22:00.
- Wednesday 07:00 - 22:00.
- Thursday 07:00 - 22:00.
- Friday 07:00 - 22:00.
- Saturday 07:00 - 22:00.
- Sunday 07:00 - 22:00.
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Comments
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- Opening times can vary depending on events taking place.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
- The nearest designated bay is 15m (16yd 1ft) from the main entrance.
- The furthest designated bay is 77m (84yd 7in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- On event days parking is located at the multi storey car park, please see the access guide for Queen Elizabeth Olympic Park for more information.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main doors open automatically (towards you).
- The doors are double width.
- The door opening is 200cm (6ft 7in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically (towards you).
- The doors are double width.
- The door opening is 200cm (6ft 7in) wide.
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Comments
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- There is a similar entrance for the fitness suite.
Outside Access (Events Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 240cm (7ft 10in) wide.
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Comments
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- This entrance is used for events taking place at the arena.
- During events there will be a member of staff located at the entrance to provide asssitance.
Level Change (Events Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located leading to the entrance.
- The ramp or slope is easy.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- There are steps to access this area / service.
- The steps are located leading up to the entrance.
- There is / are 15+ step(s) to the area / service.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp or slope does bypass the steps.
Reception
- The desk is 2m (2yd 7in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk has a lowered section.
- The lighting levels are bright.
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Comments
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- There a 120cm wide access gate here.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played in various parts of the venue, depending on events.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Sports Ground
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Non-Segregated Seating
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- Wheelchair users have a designated accessible seating area.
- There is level access to the designated seating area.
- Wheelchair seating is located along the main concourse level.
- The view from this area is good.
- A companion can sit beside / near you.
- Accessible toilets are available.
- The closest accessible toilet to the seating area is 7m (7yd 1ft).
- The accessible toilet is located close to the designated seating.
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Comments
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- All food concession kiosks have a low level counter.
- There are 67 designated wheelchairs spaces available. These can be configured in any format subject to the event requirements.
- In addition it is also possible for arena floor access, again subject to the event.
- There is a hearing loop for the arena and there are 90 units available.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located to the right after reception along the ground floor corridor.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- The lift is 25m (27yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There is a similar lift available to access the fitness suite.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located on the first floor.
- The fitness suite is 8m (8yd 2ft) from the lift.
- There is level access to the fitness suite.
- Level access is by lift.
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IFI Accredited Fitness Suite
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- A number of staff have received IFI Mark standard Disability Equity Training.
- IFI accredited equipment is available.
- For example: upper body ergometer, leg curl, leg extension, and upper body multi-station.
- IFI equipment includes the arm curl and chest press.
- A portable hearing loop is not available for induction.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Accessible Toilet (Changing Rooms Corridor)
- Accessible toilet facilities are available.
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Location and Access
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- There is no signage on or near the toilet door.
- This accessible toilet is approximately 5m (5yd 1ft) from the hall C.
- This accessible toilet is located along the corridor next to hall C.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from A member of the security team.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 200cm x 290cm (6ft 7in x 9ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 135cm (4ft 5in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the walls and floor is fair.
- The lighting levels are good.
Accessible Shower (Changing Rooms Corridor)
- Accessible shower facilities are available.
- The showers are located within the accessible toilet.
- The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
- The height of the seat is 47cm (1ft 7in).
- Other facilities available are a drop down rail.
- There is level access to the services from the shower facilities.
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Comments
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- There are similar accessible shower facilites in the changing room corridors, changing places and in the ground floor gym accessible toilet.
Accessible Toilet (Arena)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 7m (7yd 1ft) from the designated seating.
- This accessible toilet is located along the main concourse.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from A member of the security team.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
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- There are 5 other similar accessible toilets on the main concourse level.
- There are 4 more similar accessible toilets on the arena level concourse.
- There is a similar accessible toilet in the standard changing rooms and in the restaurant.
Accessible Toilet (Fitness Suite)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 8m (8yd 2ft) from the lift.
- This accessible toilet is located on the first floor, next to the lift.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from A member of the security team.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 100cm (3ft 3in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 270cm x 320cm (8ft 10in x 10ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 180cm (5ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Changing Places (Arena - Partial)
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Location and access
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- The facility is located on the main concourse.
- The facility is 5m (5yd 1ft) from the designated seating.
- There is level access to the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The dimensions of the facility are 335cm x 380cm (10ft 12in x 12ft 6in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet is peninsular.
- The transfer space on the left as you face the toilet is 80cm (2ft 7in).
- The transfer space on the right as you face the toilet is 170cm (5ft 7in).
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rails are on both sides.
- The type of sink is fixed.
- Wall mounted hand rails are available at the sink.
- As you face the sink, rails are available on both sides.
- Disposal facilities are available.
- A privacy screen is available.
- Wide tear off paper roll is not available.
- The facility has a non slip floor.
- A functioning emergency alarm is available.
Changing Places (Changing Rooms Corridor - Partial)
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Location and access
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- The facility is located along the corridor next to Hall C.
- The facility is 4m (4yd 1ft) from the Hall C.
- There is level access to the facility.
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Dimensions and features
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- You do not need a key for the facility.
- The dimensions of the facility are 240cm x 430cm (7ft 10in x 14ft 1in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet is peninsular.
- The transfer space on the left as you face the toilet is 80cm (2ft 7in).
- The transfer space on the right as you face the toilet is 130cm (4ft 3in).
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- Drop down rails are provided.
- As you face the toilet the drop down rails are on both sides.
- The type of sink is fixed.
- Wall mounted hand rails are available at the sink.
- As you face the sink, rails are available on both sides.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is not available.
- The facility has a non slip floor.
- A functioning emergency alarm is available.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- A member of staff trained in BSL skills is not generally on duty.