Access Guide
Introduction
- Services / facilities within the building include exhibition halls, banqueting suites, meeting rooms, International Convention Centre, auditorium.
- Related link Custom House DLR Station for ExCel West.
- Http://www.disabledgo.com/access-guide/london-borough-of-newham/custom-house-dlr-station-for-excel-west
- Related link Custom House DLR Station for ExCel East.
- Http://www.disabledgo.com/access-guide/london-borough-of-newham/prince-regent-dlr-station-for-excel-east
- Related link EuropCar ExCel.
- Https://www.europcar.co.uk/locations/united-kingdom/london/excel-london
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Comments
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- The ExCel Centre is a very large venue.
- It is over 600m long from the west to east entrances.
- Visitors with mobility difficulties are advised to check the car park or DLR station closest to their event location.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is West Ham.
- The nearest underground station is Canning Town - Jubilee Line.
- The nearest DLR station is Custom House/Prince Regent.
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Comments
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- Please note that Custom House DLR station will be closed until December 2017 for construction works.
- The venue is also close to Emirates Air Line cable car from North Greenwich.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
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Venue Car Park
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- The car park is located below the exhibition halls level.
- The car park type is sheltered.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
- The nearest Blue Badge bay is 4m (4yd 1ft) from the car park entrance to the building.
- The furthest Blue Badge bay is 70m (76yd 1ft) from the car park entrance to the building.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 190cm (6ft 3in).
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On Street Parking and Drop-off Details.
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- There is a designated drop off point.
- The drop off point is located at both the east and west ends of the building, near to the taxi ranks.
- There is a dropped kerb from the drop off point.
- There is not tactile paving on the dropped kerb.
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Comments
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- There are over 150 Blue Badge bays in the car parks.
- Blue Badge bays can be pre-booked if required.
- There is direct access to the centre from the car park level by lift.
- Blue Badge bays are located in zones 3, 8, 9 and 14.
- There are standard parking bays available with charging points for electric vehicles.
- At the East End of the building is the East Car Park.
- This is an open air car park with 10 Blue Badge bays.
- There is a street level entrance to the centre near to this car park.
- Visitors cross a building access road.
- There is a dropped kerb with tactile paving at the road crossing.
- The East Car Park is closed when the centre is not busy.
- There is further parking, including 24 Blue Badge bays, in the Victoria Docks multi-storey car park.
- This car park is located off Western Gateway.
Outside Access (Entrance to Building From Car Park)
- This information is for the entrance located leading from the car park on level 0.
- There is level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 166cm (5ft 5in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 166cm (5ft 5in).
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Comments
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- There are similar entrances from all areas of the car park.
- In each location the entrances from both sides of the car park open into a shared area on level 0.
- There are accessible and standard toilets in this area, 20m from these entrances.
- There is lift access from this area to level 1 boulevard, in the centre of the building.
Outside Access (Western Entrance - Custom House DLR)
- This information is for the entrance located on the elevated walkway at the western end of the building.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 160cm (5ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 160cm (5ft 3in) wide.
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Comments
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- The west entrance is raised above street level.
- There is direct step-free access from Custom House DLR Station.
Level Change (Western Entrance from Street Level)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located from the street next to the taxi rank.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located at the west entrance, near the drop off point.
- There is/are 15+ step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
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Comments
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- The ramp is in three long sections with intermediate landings and resting places within each section.
- There are alternative stairs from the pedestrian square.
- There is a large terrace area with some seating outside the west entrance.
Outside Access (East Entrance - Prince Regent DLR)
- This information is for the entrance located from the raised walkway from the DLR station.
- There is level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 140cm (4ft 7in) wide.
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Comments
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- There is lift access from the DLR station platforms or Victoria Dock Road to the raised walkway.
- Please see the guide to the DLR station for details.
Outside Access (East Entrance - Level 1)
- This information is for the entrance located on the raised walkway at the eastern end of the building.
- There is level access into the venue.
- Level access is via lift.
- The main doors open automatically (towards you).
- The doors are double width.
- The door opening is 160cm (5ft 3in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The door opening is 160cm (5ft 3in) wide.
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Comments
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- From street level there is a lift or stairs to the walkway.
- The east open air car park is close to this entrance.
- There is also a taxi rank.
Level Change (East Entrance - Level 1)
- There are steps to access this area / service.
- The steps are located from street - level 1 east.
- There is / are 15+ step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
- The lift does bypass the steps.
Lift (East Entrance - Level 1)
- There is a lift for public use.
- The lift is located near to the east car park.
- The lift is a standard lift.
- The floors which are accessible by this lift are street - level 1 Boulevard.
- The lift is approximately 15m (16yd 1ft) from the East Entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 190cm x 150cm (6ft 3in x 4ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Outside Access (East Entrance - Level 0)
- This information is for the entrance located from the street and car park level into level 0 of the building.
- There is not level access into the venue.
- The main doors open automatically (towards you).
- The doors are double width.
- The door opening is 180cm (5ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically (towards you).
- The doors are double width.
- The door opening is 180cm (5ft 11in) wide.
Level Change (East Entrance - Level 0)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on the right going up.
Reception
- The desk is 10m (10yd 2ft) from the West Entrance.
- There is level access to reception from the entrance.
- The reception desk is high.
- The desk has a lowered section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The type of system is a portable loop.
- Staff are trained to use system.
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Comments
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- There is a similar reception desk 60m from the east entrance (picture 2).
- The key to the changing places facility is available from the east reception.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the boulevard.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are bright.
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Comments
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- The pictures show the central boulevard and one of the conference suites.
Level Change (East End ramp)
- There is a ramp or slope to access this service.
- The ramp or slope is located from the boulevard towards the eastern level 1/ Prince Regent entrances.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- The ramp does have handrails.
- The handrails are on both sides.
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Comments
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- This is a long slope with intermediate landings.
- The slope runs the entire width of the boulevard.
Other Floors (Boulevard Stairs)
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Steps
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- The floors which are accessible by stairs are 1-2-3.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are 1-2-3.
- The escalators steps are clearly marked.
- The head and foot of the escalators are not clearly marked.
- The lighting levels are medium.
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Comments
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- There are also multiple sets of staircases off each side of the boulevard to further meeting rooms and to toilet areas.
Lift
- There is a lift for public use.
- The lift is located off the boulevard.
- The lift is a standard lift.
- The floors which are accessible by this lift are 0-1-2-3.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 160cm x 145cm (5ft 3in x 4ft 9in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are over 15 lifts within the venue.
- Most lifts are located off the central boulevard.
- There are further lifts to give access to the north and south gallery meeting rooms.
- Some lifts travel from 0-1 only to access toilet areas and parking on level 0.
Europcar Mobility Centre
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Comments
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- The Europcar Mobility Centre is located on the level 1 boulevard, near to the Platinum Suites.
- The centre has wheelchairs available to borrow free of charge and 4 mobility scooters available to hire. A credit card deposit is required for both services.
- Scooters can be taken to meet visitors in the car park or delivered to local hotels.
- The centre also offers other services such as vehicle hire, chauffeur services and shuttle buses to the venue.
- Accessible vehicles are available.
- Pre-booking is recommended.
- Bookings can be made by telephone (0371 384 9904) or online.
- [email protected]
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Opening Times
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- Monday 08:00 - 18:00.
- Tuesday 08:00 - 18:00.
- Wednesday 08:00 - 18:00.
- Thursday 08:00 - 18:00.
- Friday 08:00 - 18:00.
- Saturday 08:00 - 16:00.
- Sunday 10:00 - 16:00.
Eating and Drinking
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
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Comments
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- There are around 20 cafes, bars and take away food outlets in the centre and further venues in the area outside the venue.
- Most outlets are located in the central boulevard.
- Options include healthy food, fast food, sandwiches and other light meals and snacks.
- All are counter service.
- Most seating is in shared areas in the centre of the boulevard.
- There are a small number of seating areas at mezzanine level off the boulevard which are accessible by lift.
- In most locations staff would be able to assist with bringing food to the table.
- Menus are generally wall only
- Seating varies in each location.
Changing Places
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Location and access
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- The facility is located on level 1 at the east end of the building.
- The facility is approximately 50m (54yd 2ft) from the Prince Regent DLR / East Entrance.
- There is level access to the facility.
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Dimensions and features
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- You do need a key for the facility.
- It is not a radar key.
- The key can be obtained from East Reception Desk.
- The dimensions of the facility are 410cm x 390cm (13ft 5in x 12ft 10in).
- The facility changing bench height is adjustable.
- The facility changing bench is free standing.
- The length of the facility changing bench is 160cm (5ft 3in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in cubicle.
- The sling is attached to the hoist by hook and loop.
- The facility toilet is peninsular.
- The transfer space on the left as you face the toilet is 220cm (7ft 3in).
- The transfer space on the right as you face the toilet is 70cm (2ft 4in).
- Wall mounted grab rails are not available.
- Drop down rails are not provided.
- The type of wash basin is fixed.
- Wall mounted grab rails are not available at the wash basin.
- Disposal facilities are available.
- A privacy screen is not available.
- Wide tear off paper roll is available.
- The facility has a non slip floor.
- A functioning emergency alarm is not available.
- No emergency alarm is fitted in the cubicle.
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Comments
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- Small, medium and large hoist slings are provided.
- They are stored in the cupboard in the room.
- There is seating in the room.
- The room can also be used as a quiet time-out room or for baby changing.
Accessible Toilet
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 99cm (3ft 3in).
- The door is heavy.
- The dimensions of the accessible toilet are 160cm x 320cm (5ft 3in x 10ft 6in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 92cm (3ft).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are open waste paper bin and sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilets.
- The height of the baby change table once extended is 100cm (3ft 3in).
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Comments
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- There are 40 similar accessible toilets within the venue.
- At the Western end of the venue there are toilets on level 0, with access by lift from the boulevard.
- At the Eastern end of the building the accessible toilets are located directly off the boulevard.
- There are further accessible toilets on all floor levels and within the exhibition areas.
- There is generally an accessible toilet within 100m of most locations within the centre.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Comments
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- Standard male and female toilets are available in multiple locations - approx every 50m along the main boulevard.
- There are toilets on all floor levels, including the car park level and within the exhibition and conference areas.
- Near the west entrance, toilets are located on level 0.
- In the eastern section toilets are located directly off the boulevard.
- All toilets have level access directly or by lift except the standard toilets nearest west entrance which are accessed by stairs only.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- A small number of wheelchairs are available to borrow from the the East and West Reception desks.
- Wheelchairs cannot be reserved.
- Bank/credit card details are taken as security for the wheelchair - a charge is only made if the wheelchair is not returned.
- Staff have been trained to provide assistance to blind and visually impaired visitors.
- Visitors requiring assistance, or facilities for assistance dogs, are requested to contact the centre in advance to make arrangements.
- Requests for BSL interpreters or other adaptations should be directed to the organisers of the event being attended.