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ExCel Exhibition Centre and ICC London

One Western Gateway, Royal Victoria Dock, Newham, London, E16 1XL

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Access Guide

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Introduction

  • Comments View
    • The ExCel Centre is a very large venue.
    • It is over 600m long from the west to east entrances.
    • Visitors with mobility difficulties are advised to check the car park or DLR station closest to their event location.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is West Ham.
  • The nearest underground station is Custom House for EXCeL DLR Station - Elizabeth Line.
  • The nearest DLR station is Custom House for EXCeL DLR Station.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Parking is charged at £25.00 per day, per vehicle, per entry, with some exceptions. There is a fine of £80 for parking in a disabled bay without displaying a valid disabled badge. Pre-booking is recommended via the venue's page: click here.
    • The car park is located below the exhibition halls level.
    • The car park type is sheltered.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
    • The nearest Blue Badge bay is 4m (4yd 1ft) from the car park entrance to the building.
    • The furthest Blue Badge bay is 70m (76yd 1ft) from the car park entrance to the building.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 190cm (6ft 3in).
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located at the west end of the building, near to the taxi ranks.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • There are over 80 Blue Badge bays in the car parks.
    • Blue Badge bays are on a first come, first served, basis.
    • There is direct access to the centre from the car park level by lift.
    • Blue Badge bays are located in zones 3, 8, 9 and 14.
    • There are standard parking bays available with charging points for electric vehicles.
    • Visitors cross a building access road.
    • There is a dropped kerb with tactile paving at the road crossing.

Outside Access (Entrance to Building from Car Park)

  • This information is for the entrance located leading from the car park on level 0.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 156cm (5ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 154cm (5ft 1in).
  • Comments View
    • There are similar entrances from all areas of the car park.
    • In each location the entrances from both sides of the car park open into a shared area on level 0.
    • There are accessible and standard toilets in this area, 20m from the entrances.
    • There is lift access from this area to level 1 boulevard, in the centre of the building.

Outside Access (Western Entrance - Custom House DLR)

  • This information is for the entrance located on the elevated walkway at the western end of the building.
  • There is not level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 160cm (5ft 3in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 160cm (5ft 3in).
  • Comments View
    • The west entrance is raised above street level.
    • There is direct step-free access from Custom House DLR Station.

Level Change (Western Entrance from Street Level)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located from the street next to the taxi rank.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the west entrance, near the drop off point.
  • There is/are 15+ step(s) to the area/service.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).
  • Comments View
    • The ramp is in three long sections with intermediate landings and resting places within each section.
    • There are alternative stairs from the pedestrian square.
    • There is a large terrace area with some seating outside the west entrance.

Outside Access (East Entrance - Prince Regent DLR)

  • This information is for the entrance located off the raised walkway from the DLR Station.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 140cm (4ft 7in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are double.
    • The width of the door opening is 140cm (4ft 7in).
  • Comments View
    • There is lift access from the DLR station platforms or Victoria Dock Road to the raised walkway.
    • Please see the guide to the DLR Station for details.

Reception (West Entrance)

  • The desk/counter is 10m (10yd 2ft) from the West Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are good.
  • There is not a hearing assistance system.

Reception (East Entrance)

  • The desk/counter is 60m (65yd 1ft) from the East Entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.

Inside Access

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played in the boulevard.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.
  • Comments View
    • The photographs show the central boulevard and one of the conference suites.

Level Change (East End Slope)

  • There is a ramp/slope to access this area/service.
  • There is a level landing at the top of the ramp/slope.
  • Comments View
    • This is a long slope with intermediate landings and handrails on both sides.
    • The slope runs the entire width of the boulevard.

Other Floors (Boulevard Stairs)

  • Steps View
    • The floors which are accessible by stairs are 1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 1-2-3.
    • The escalators steps are clearly marked.
    • The head and foot of the escalators are not clearly marked.
    • The lighting levels are medium.
  • Comments View
    • There are also multiple sets of staircases off each side of the boulevard to further meeting rooms and to toilet areas.

Lift

  • There is a lift for public use.
  • The lift is located off the boulevard.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1-2-3.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 160cm x 145cm (5ft 3in x 4ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • There are over 15 lifts within the venue.
    • Most lifts are located off the central boulevard.
    • There are further lifts to give access to the north and south gallery meeting rooms.
    • Some lifts travel from 0-1 only to access toilet areas and parking on level 0.

Eating and Drinking

  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Takeaway cutlery is available.
  • Drinking straws are available.
  • Comments View
    • There are around 20 cafes, bars and take away food outlets in the centre and further venues in the area outside the venue.
    • Most outlets are located in the central boulevard.
    • Options include healthy food, fast food, sandwiches and other light meals and snacks.
    • All are counter service.
    • Most seating is in shared areas in the centre of the boulevard.
    • There are a small number of seating areas at mezzanine level off the boulevard which are accessible by lift.
    • In most locations staff would be able to assist with bringing food to the table.
    • Menus are generally wall only
    • Seating varies in each location.

Changing Places (Transfer Both Sides)

  • Location and access View
    • The facility is located on level 1 at the east end of the building.
    • The facility is approximately 50m (54yd 2ft) from the Prince Regent DLR / East Entrance.
    • There is level access into the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The door opens outwards.
    • The width of the door is 109cm (3ft 7in).
    • The dimensions of the facility are 400cm x 360cm (13ft 1in x 11ft 10in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 175cm (5ft 9in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet has a transfer space on both sides.
    • The transfer space on the left as you face the toilet is 165cm (5ft 5in).
    • The transfer space on the right as you face the toilet is 135cm (4ft 5in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Toilet with Adaptations (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 50m (54yd 2ft) from the East Entrance.
    • The accessible toilet is located to the left as you enter.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 103cm (3ft 5in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and open waste paper bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 140cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 102cm (3ft 4in).
  • Comments View
    • There are 40 similar accessible toilets within the venue.
    • At the Western end of the venue there are toilets on level 0, with access by lift from the boulevard.
    • At the Eastern end of the building the accessible toilets are located directly off the boulevard.
    • There are further accessible toilets on all floor levels and within the exhibition areas.
    • There is generally an accessible toilet within 100m of most locations within the centre.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Comments View
    • Standard toilets are available in multiple locations, approximately every 50m along the main boulevard.
    • There are toilets on all levels, including the car park level and within the exhibition and conference areas.
    • Near the West entrance, toilets are located on level 0.
    • In the Eastern section, toilets are located directly off the boulevard.
    • All toilets have level access directly or by lift except the standard toilets nearest the West entrance which are accessed by stairs only.

Additional Info

  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • A small number of wheelchairs are available to borrow from the East and West Reception desks.
    • Wheelchairs cannot be reserved.
    • Bank/credit card details are taken as security for the wheelchair - a charge is only made if the wheelchair is not returned.
    • Staff have been trained to provide assistance to blind and visually impaired visitors.
    • Visitors requiring assistance, or facilities for assistance dogs, are requested to contact the centre in advance to make arrangements.
    • Requests for BSL interpreters or other adaptations should be directed to the organisers of the event being attended.
    • Mobility scooters are available and can be reserved by emailing [email protected].