You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include exhibition halls, banqueting suites, meeting rooms, International Convention Centre, auditorium.
• Related link Custom House DLR Station for ExCel West.
• Http://www.disabledgo.com/access-guide/london-borough-of-newham/custom-house-dlr-station-for-excel-west
• Related link Custom House DLR Station for ExCel East.
• Http://www.disabledgo.com/access-guide/london-borough-of-newham/prince-regent-dlr-station-for-excel-east
• Related link EuropCar ExCel.
• Https://www.europcar.co.uk/locations/united-kingdom/london/excel-london

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• Comments View
  • The ExCel Centre is a very large venue.
  • It is over 600m long from the west to east entrances.
  • Visitors with mobility difficulties are advised to check the car park or DLR station closest to their event location.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is West Ham.
• The nearest underground station is Canning Town - Jubilee Line.
• The nearest DLR station is Custom House/Prince Regent.

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• Comments View
  • Please note that Custom House DLR station will be closed until December 2017 for construction works.
  • The venue is also close to Emirates Air Line cable car from North Greenwich.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is not free for all users.
• Parking is not free for Blue Badge holders.

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• Venue Car Park View
  • The car park is located below the exhibition halls level.
  • The car park type is sheltered.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).
  • The nearest Blue Badge bay is 4m (4yd 1ft) from the car park entrance to the building.
  • The furthest Blue Badge bay is 70m (76yd 1ft) from the car park entrance to the building.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 190cm (6ft 3in).
• On Street Parking and Drop-off Details. View
  • There is a designated drop off point.
  • The drop off point is located at both the east and west ends of the building, near to the taxi ranks.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • There are over 150 Blue Badge bays in the car parks.
  • Blue Badge bays can be pre-booked if required.
  • There is direct access to the centre from the car park level by lift.
  • Blue Badge bays are located in zones 3, 8, 9 and 14.
  • There are standard parking bays available with charging points for electric vehicles.
  • At the East End of the building is the East Car Park.
  • This is an open air car park with 10 Blue Badge bays.
  • There is a street level entrance to the centre near to this car park.
  • Visitors cross a building access road.
  • There is a dropped kerb with tactile paving at the road crossing.
  • The East Car Park is closed when the centre is not busy.
  • There is further parking, including 24 Blue Badge bays, in the Victoria Docks multi-storey car park.
  • This car park is located off Western Gateway.

You are on Outside Access (Entrance to Building From Car Park). Skip to the next section.

Outside Access (Entrance to Building From Car Park)

• This information is for the entrance located leading from the car park on level 0.
• There is level access into the venue.
• The main door(s) open(s) automatically (towards you).
• The door(s) is / are double.
• The width of the door opening is 166cm (5ft 5in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 166cm (5ft 5in).
• Comments View
  • There are similar entrances from all areas of the car park.
  • In each location the entrances from both sides of the car park open into a shared area on level 0.
  • There are accessible and standard toilets in this area, 20m from these entrances.
  • There is lift access from this area to level 1 boulevard, in the centre of the building.

You are on Outside Access (Western Entrance - Custom House DLR). Skip to the next section.

Outside Access (Western Entrance - Custom House DLR)

• This information is for the entrance located on the elevated walkway at the western end of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 160cm (5ft 3in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 160cm (5ft 3in) wide.
• Comments View
  • The west entrance is raised above street level.
  • There is direct step-free access from Custom House DLR Station.

You are on Level Change (Western Entrance from Street Level). Skip to the next section.

Level Change (Western Entrance from Street Level)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located from the street next to the taxi rank.
• The ramp/slope is moderate.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located at the west entrance, near the drop off point.
• There is/are 15+ step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • The ramp is in three long sections with intermediate landings and resting places within each section.
  • There are alternative stairs from the pedestrian square.
  • There is a large terrace area with some seating outside the west entrance.

You are on Outside Access (East Entrance - Prince Regent DLR). Skip to the next section.

Outside Access (East Entrance - Prince Regent DLR)

• This information is for the entrance located from the raised walkway from the DLR station.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 140cm (4ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 140cm (4ft 7in) wide.
• Comments View
  • There is lift access from the DLR station platforms or Victoria Dock Road to the raised walkway.
  • Please see the guide to the DLR station for details.

You are on Outside Access (East Entrance - Level 1). Skip to the next section.

Outside Access (East Entrance - Level 1)

• This information is for the entrance located on the raised walkway at the eastern end of the building.
• There is level access into the venue.
• Level access is via lift.
• The main doors open automatically (towards you).
• The doors are double width.
• The door opening is 160cm (5ft 3in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The door opening is 160cm (5ft 3in) wide.
• Comments View
  • From street level there is a lift or stairs to the walkway.
  • The east open air car park is close to this entrance.
  • There is also a taxi rank.

You are on Level Change (East Entrance - Level 1). Skip to the next section.

Level Change (East Entrance - Level 1)

• There are steps to access this area / service.
• The steps are located from street - level 1 east.
• There is / are 15+ step(s) to the area / service.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Lift (East Entrance - Level 1). Skip to the next section.

Lift (East Entrance - Level 1)

• There is a lift for public use.
• The lift is located near to the east car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are street - level 1 Boulevard.
• The lift is approximately 15m (16yd 1ft) from the East Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 190cm x 150cm (6ft 3in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Outside Access (East Entrance - Level 0). Skip to the next section.

Outside Access (East Entrance - Level 0)

• This information is for the entrance located from the street and car park level into level 0 of the building.
• There is not level access into the venue.
• The main doors open automatically (towards you).
• The doors are double width.
• The door opening is 180cm (5ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically (towards you).
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.

You are on Level Change (East Entrance - Level 0). Skip to the next section.

Level Change (East Entrance - Level 0)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on the right going up.

You are on Reception. Skip to the next section.

Reception

• The desk is 10m (10yd 2ft) from the West Entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk has a lowered section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a portable loop.
• Staff are trained to use system.

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• Comments View
  • There is a similar reception desk 60m from the east entrance (picture 2).
  • The key to the changing places facility is available from the east reception.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does play background music.
• Music is played in the boulevard.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are bright.

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• Comments View
  • The pictures show the central boulevard and one of the conference suites.

You are on Level Change (East End ramp). Skip to the next section.

Level Change (East End ramp)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the boulevard towards the eastern level 1/ Prince Regent entrances.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • This is a long slope with intermediate landings.
  • The slope runs the entire width of the boulevard.

You are on Other Floors (Boulevard Stairs). Skip to the next section.

Other Floors (Boulevard Stairs)

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• Steps View
  • The floors which are accessible by stairs are 1-2-3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are 1-2-3.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are not clearly marked.
  • The lighting levels are medium.
• Comments View
  • There are also multiple sets of staircases off each side of the boulevard to further meeting rooms and to toilet areas.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located off the boulevard.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0-1-2-3.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 160cm x 145cm (5ft 3in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

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• Comments View
  • There are over 15 lifts within the venue.
  • Most lifts are located off the central boulevard.
  • There are further lifts to give access to the north and south gallery meeting rooms.
  • Some lifts travel from 0-1 only to access toilet areas and parking on level 0.

You are on Europcar Mobility Centre. Skip to the next section.

Europcar Mobility Centre

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• Comments View
  • The Europcar Mobility Centre is located on the level 1 boulevard, near to the Platinum Suites.
  • The centre has wheelchairs available to borrow free of charge and 4 mobility scooters available to hire. A credit card deposit is required for both services.
  • Scooters can be taken to meet visitors in the car park or delivered to local hotels.
  • The centre also offers other services such as vehicle hire, chauffeur services and shuttle buses to the venue.
  • Accessible vehicles are available.
  • Pre-booking is recommended.
  • Bookings can be made by telephone (0371 384 9904) or online.
  • [email protected]
• Opening Times View
  • Monday 08:00 - 18:00.
  • Tuesday 08:00 - 18:00.
  • Wednesday 08:00 - 18:00.
  • Thursday 08:00 - 18:00.
  • Friday 08:00 - 18:00.
  • Saturday 08:00 - 16:00.
  • Sunday 10:00 - 16:00.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 72cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are available.

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• Comments View
  • There are around 20 cafes, bars and take away food outlets in the centre and further venues in the area outside the venue.
  • Most outlets are located in the central boulevard.
  • Options include healthy food, fast food, sandwiches and other light meals and snacks.
  • All are counter service.
  • Most seating is in shared areas in the centre of the boulevard.
  • There are a small number of seating areas at mezzanine level off the boulevard which are accessible by lift.
  • In most locations staff would be able to assist with bringing food to the table.
  • Menus are generally wall only
  • Seating varies in each location.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located on level 1 at the east end of the building.
  • The facility is approximately 50m (54yd 2ft) from the Prince Regent DLR / East Entrance.
  • There is level access to the facility.
• Dimensions and features View
  • You do need a key for the facility.
  • It is not a radar key.
  • The key can be obtained from East Reception Desk.
  • The dimensions of the facility are 410cm x 390cm (13ft 5in x 12ft 10in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is free standing.
  • The length of the facility changing bench is 160cm (5ft 3in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet is peninsular.
  • The transfer space on the left as you face the toilet is 220cm (7ft 3in).
  • The transfer space on the right as you face the toilet is 70cm (2ft 4in).
  • Wall mounted grab rails are not available.
  • Drop down rails are not provided.
  • The type of wash basin is fixed.
  • Wall mounted grab rails are not available at the wash basin.
  • Disposal facilities are available.
  • A privacy screen is not available.
  • Wide tear off paper roll is available.
  • The facility has a non slip floor.
  • A functioning emergency alarm is not available.
  • No emergency alarm is fitted in the cubicle.
• Comments View
  • Small, medium and large hoist slings are provided.
  • They are stored in the cupboard in the room.
  • There is seating in the room.
  • The room can also be used as a quiet time-out room or for baby changing.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilet facilities within this venue.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 99cm (3ft 3in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 160cm x 320cm (5ft 3in x 10ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 92cm (3ft).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are open waste paper bin and sanitary disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilets.
  • The height of the baby change table once extended is 100cm (3ft 3in).
• Comments View
  • There are 40 similar accessible toilets within the venue.
  • At the Western end of the venue there are toilets on level 0, with access by lift from the boulevard.
  • At the Eastern end of the building the accessible toilets are located directly off the boulevard.
  • There are further accessible toilets on all floor levels and within the exhibition areas.
  • There is generally an accessible toilet within 100m of most locations within the centre.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Comments View
  • Standard male and female toilets are available in multiple locations - approx every 50m along the main boulevard.
  • There are toilets on all floor levels, including the car park level and within the exhibition and conference areas.
  • Near the west entrance, toilets are located on level 0.
  • In the eastern section toilets are located directly off the boulevard.
  • All toilets have level access directly or by lift except the standard toilets nearest west entrance which are accessed by stairs only.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.

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• Comments View
  • A small number of wheelchairs are available to borrow from the the East and West Reception desks.
  • Wheelchairs cannot be reserved.
  • Bank/credit card details are taken as security for the wheelchair - a charge is only made if the wheelchair is not returned.
  • Staff have been trained to provide assistance to blind and visually impaired visitors.
  • Visitors requiring assistance, or facilities for assistance dogs, are requested to contact the centre in advance to make arrangements.
  • Requests for BSL interpreters or other adaptations should be directed to the organisers of the event being attended.