Access Guide
Location
- This venue is situated in Canning Town.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is Canning Town - Jubilee Line.
Opening Times
- Reception is staffed 24 hours per day.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- The car park is front and back.
- There are 7 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 350cm x 550cm (11ft 6in x 18ft 1in).
- The nearest designated bay is 6m (6yd 1ft) from the main entrance.
- The furthest designated bay is 33m (36yd 3in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Comments
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- There are 6 Blue Badge spaces at the front of the building, one at the back.
- Standard parking bays are at the back of the building.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 180cm (5ft 11in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The door opening is 180cm (5ft 11in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
Reception
- The desk is 4m (4yd 1ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high.
- The desk has a lowered section.
- The lighting levels are medium.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played in the reception and bar area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- The hotel has 3 meeting rooms available to hire.
- At the far end of the lounge/ bar area is a business area with free computers.
- There is free wi-fi throughout the hotel.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2-3-4.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- There are two sets of stairs to cover each end of the building.
Lift
- There is a lift for public use.
- The lift is located to the right of reception, off the lounge area.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4.
- The lift is 60m (65yd 1ft) from the main entrance.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 102cm x 130cm (3ft 4in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- There is a second lift 5m to the left of reception.
Room
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General Information
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- The Tourist Board rating is 3 star.
- There are 136 rooms in total.
- There are 0 standard ground floor rooms.
- There are 128 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 8 room(s) which has / have accessible ensuite facilities.
- There is / are 8 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 10m (10yd 2ft) from the lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
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Accessible Room
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- The room number or room name viewed was 136.
- The width of the door is 89cm.
- The height of the bed is 56cm.
- The measurement between the bed base and floor is 15cm (6in).
- Light switches are within 120cm from floor level.
- There is a functional emergency alarm in the room.
- It is not a push button style alarm.
- An adjoining room is available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 88cm (2ft 11in).
- The door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 215cm x 215cm (7ft 1in x 7ft 1in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 140cm (4ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the left.
- The toilet seat is 49cm (1ft 7in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The height of the sink is 74cm (2ft 5in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is a functional emergency alarm available in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is twist/turn.
- The shower seat is flip-down.
- The flip down or fixed seat height is 49cm (1ft 7in).
- There are handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is pictorial signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels are medium.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is high.
- The colour contrast between the dropdown rails and wall is high.
- The colour contrast between the grab rails and wall is high.
- Lighting levels are medium.
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Auxiliary Aids - General
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- Some rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) vibrating pillows.
- Vibrating fire alarms are available from reception.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with wheel in showers is 8.
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Ground Floor Standard Rooms
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- There are not standard rooms on the ground floor.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
Eating and Drinking
- The following information is for the bar.
- The bar does not serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks cannot be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is approximately 10m (10yd 2ft) from the reception.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- There is ample room for a wheelchair user to manoeuvre.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are available.
- Menus are clearly written.
- The type of food served here is breakfast only.
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Comments
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- Breakfast is served in the self-service buffet area.
- The separate bar is licenced 24 hours a day and opens as required.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is tactile and pictorial signage on or near the toilet door.
- The accessible toilet is 40m (43yd 2ft) from the reception.
- The accessible toilet is located off the far end of the dining area.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 150cm x 200cm (4ft 11in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
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Baby Change Facilities
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- Inside the venue, there is level access to the baby change facility.
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Colour Contrast and Lighting
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- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the accessible toilet to the left of reception.
- The height of the baby change table once extended is 90cm (2ft 11in).
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Comments
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- There is a second accessible toilet to the left of reception.
- This toilet has the transfer space to the right.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located off the dining area.
- The female and male toilets are 45m (49yd 8in) from the main entrance.
- Inside the venue, there is level access to the female and male toilet.
- Lighting levels are medium.
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Comments
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- There are additional standard toilets to the left of reception, 10m from reception.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not generally on duty.