Access Guide
Introduction
- Services / facilities within the building include Standard and accessible rooms, bar, a cafe / restaurant and free Wi-Fi.
Opening Times (Hotel)
- The venue is open 24hrs and Reception is staffed 24 hours per day.
Location
- The venue is situated outside the centre of the area.
- This venue is situated in Beckton.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is Canning Town.
-
Comments
View
- The nearest DLR station is Custom House.
Parking
- The venue does have its own car park.
- Parking is not free for all users.
- Parking is not free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 365cm x 455cm (11ft 12in x 14ft 11in).
- The nearest Blue Badge bay is 4m (4yd 1ft) from the car park entrance.
- The furthest Blue Badge bay is 11m (12yd 1in) from the car park entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is block paving.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
-
On Street Parking and Drop-off Details.
View
- There is not a designated drop off point.
Outside Access (Main Entrance)
-
Entrance
View
- This information is for the entrance located at the front of the venue.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
-
Ramp/Slope
View
- The ramp/slope is located on the path leading to the entrance.
- The gradient of the ramp/slope is slight.
Outside Access (Car Park Entrance)
-
Entrance
View
- This information is for the entrance located at the rear of the venue.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 157cm.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 162cm.
-
Ramp/Slope
View
- The ramp/slope is located on the path leading to the entrance.
- The gradient of the ramp/slope is slight.
Reception
- The desk/counter is 3m (3yd 10in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played in the restaurant and in some public parts of the venue.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
-
Comments
View
- Inside the venue there is access to a breakfast room, communal lounge area with seating and free Wi-Fi available.
Lift (Platform Lift to Restaurant and Main Lift)
- There is a lift for public use.
- The lift is located at the front of the venue.
- The lift is a platform lift.
- The platform lift accesses a small level change.
- The lift is 8m (8yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 89cm (2ft 11in).
- The dimensions of the lift are 101cm x 147cm (3ft 4in x 4ft 10in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is bright.
-
Comments
View
- This lift overcomes a 4 step level change just past reception leading to the lifts and café/restaurant.
Eating and Drinking (Cafe Restaurant)
- The following information is for the restaurant.
- The bar does serve food.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 4m (4yd 1ft) from the restaurant entrance.
- The distance between the floor and the lowest table is 46cm (1ft 6in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic cups are available.
- Plastic cutlery is available.
- Drinking straws are available on request.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is main meals and snacks.
-
Opening Times
View
- Monday 08:00 - 23:30.
- Tuesday 08:00 - 23:30.
- Wednesday 08:00 - 23:30.
- Thursday 08:00 - 23:30.
- Friday 08:00 - 23:30.
- Saturday 08:00 - 23:30.
- Sunday 08:00 - 23:30.
Eating and Drinking (Bar)
- The following information is for the bar.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 3m (3yd 10in) from the The pub entrance.
- The distance between the floor and the lowest table is 32cm (1ft 1in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is Main meals and snacks.
-
Opening Times
View
- Monday 16:00 - 00:00.
- Tuesday 16:00 - 00:00.
- Wednesday 16:00 - 00:00.
- Thursday 16:00 - 00:00.
- Friday 16:00 - 00:00.
- Saturday 11:00 - 00:00.
- Sunday 11:00 - 00:00.
Other Floors
-
Steps
View
- The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are low.
Lift (Main Lift)
- There is a lift for public use.
- The lift is located to the right as you face reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 9m (9yd 2ft) from the platform lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 81cm (2ft 8in).
- The dimensions of the lift are 134cm x 139cm (4ft 5in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Room
-
General Information
View
- The Tourist Board rating is 3*.
- There are 305 rooms in total.
- There are 0 standard ground floor rooms.
- There are 292 standard rooms on other floors.
-
Accessible Rooms
View
- There are accessible ensuite facilities.
- There is / are 13 room(s) which has / have accessible ensuite facilities.
- There is / are 10 adjoining room(s) available for carers.
-
Location and Access
View
- The accessible room viewed is 33m (36yd 3in) from the main lift.
- There is level access from an accessible entrance.
- This is by lift.
- No accessible rooms are located in a separate building from the main hotel.
-
Accessible Room
View
- The room number or room name viewed was 122.
- The width of the door is 90cm (2ft 11in).
- The height of the bed is 62cm (2ft).
- The measurement between the bed base and floor is 40cm (1ft 4in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- An adjoining room is not available.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
-
Accessible Ensuite
View
- The width of the door to the ensuite is 92cm (3ft).
- The door opens by sliding.
- The door does not have a lock.
- The dimensions of the accessible ensuite are 195cm x 149cm (6ft 5in x 4ft 11in).
- There is not a lateral transfer space.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on the right.
- The toilet seat is 46cm (1ft 6in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 85cm (2ft 9in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- No emergency alarm is fitted in the ensuite.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
-
Bath and Shower
View
- There is not a bath.
-
Wheel In Shower
View
- There is a wheel in shower.
- The shower head is adjustable.
- The shower control type is lever.
- The shower seat is flip-down.
- The flip-down or fixed seat height is 46cm (1ft 6in).
- There are handrails available for the shower.
-
Signage, colour contrast and lighting in accessible rooms
View
- There is no additional signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is good.
- The colour contrast between the walls and floor is good.
- The colour contrast between the internal hotel room door and wall is good.
- The colour contrast between the external ensuite door and wall is good.
- Lighting levels are medium.
-
Colour contrast and lighting in accessible ensuite
View
- The colour contrast between the internal ensuite door and wall is good.
- The colour contrast between the walls and floor in the ensuite is poor.
- The colour contrast between the grab rails and wall is good.
- Lighting levels are medium.
-
Auxiliary Aids - General
View
- Some hotel rooms have auxiliary aids for people with sensory impairments.
- The available auxiliary aid(s) is(are) flashing alarm(s).
- Flashing fire alarms are in rooms.
- The hotel does not provide other auxiliary aids for people with mobility impairments.
- Assistance dogs are welcome to stay with guests in rooms.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 13.
-
Ground Floor Standard Rooms
View
- There are not standard rooms on the ground floor.
-
Standard Rooms on Other Floors
View
- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are available.
Accessible Toilet (Ground Floor)
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 19m (20yd 2ft) from the platform lift.
- The accessible toilet is located to the right when facing the lift.
- There is level access to the accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door weight is light.
- The dimensions of the accessible toilet are 239cm x 162cm (7ft 10in x 5ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 81cm (2ft 8in).
- There is no dropdown rail.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the grab rails and wall is good.
- The contrast between the walls and floor is poor.
- The lighting levels are medium.
Accessible Toilet (First Floor)
- There are accessible toilets within this venue designated for public use.
-
Location and Access
View
- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 2m (2yd 7in) from the main lift.
- The accessible toilet is located on the first floor, to the right when exiting the lift.
- There is level access to the accessible toilet.
- This is by lift.
-
Features and Dimensions
View
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 98cm (3ft 3in).
- The door weight is light.
- The dimensions of the accessible toilet are 168cm x 194cm (5ft 6in x 6ft 4in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 98cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
-
Position of Fixtures
View
- Wall mounted rails are not available.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
-
Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the drop down rails and wall is poor.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilets are available.
-
Access to Standard Female and Male Toilet(s)
View
- The female and male toilets are located at the rear of the venue.
- The female and male toilets are 19m (20yd 2ft) from the platform lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are medium.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located There is a park near the hotel that assistance dogs can use to go to the toilet.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.