You are on Introduction (DLR Services). Skip to the next section.

Introduction (DLR Services)

• Related link TFL Accessibility Guides.
• Https://tfl.gov.uk/forms/12387.aspx

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• Comments View
  • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
  • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
  • Please see the link above to download or order guides.
  • Most DLR stations are not staffed.
  • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
  • Train services are not 24 hours.
  • Please see link to TFL website for train operating times at each station.
  • Self-service ticket machines are available at each station.
  • Oyster cards, contactless payment cards and travel cards are accepted.
  • There is level access from platform to train at every station.
  • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
  • Every train has a member of staff to assist customers.
  • There is a push button alarm call point on every platform, linked to a control centre.
  • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
  • All platforms have some shelter and fixed seating with armrests.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in North Woolwich.
• The venue is not in a pedestrian area.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Woolwich Arsenal.
• The nearest underground station is Canning Town / North Greenwich - Jubilee Line.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 200cm x 500cm (6ft 7in x 16ft 5in).
  • On street Blue Badge parking is located on Pier Road.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is on-steet parking in both Pier Road and Brixham Street.

You are on Level Change (Brixham Street Entrance). Skip to the next section.

Level Change (Brixham Street Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the street towards the ticket concourse.
• The ramp or slope is permanent.

You are on Level Change (Pier Road/ Claremont Close Entrance). Skip to the next section.

Level Change (Pier Road/ Claremont Close Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the right of the station.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There are steps to access this area / service.
• The steps are located to the left of the station.
• There is / are 14 step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• The train companies operating from within this station are DLR - Woolwich Arsenal branch.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
• Comments View
  • Self-service ticket machines are available at street level, near both entrances.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) accessed by lift is / are 1-2.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2.

You are on Level Change (Access to Platforms). Skip to the next section.

Level Change (Access to Platforms)

• There are steps to access this area / service.
• The steps are located next to the ticket machines, at both entrances.
• There is / are 15+ step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • There are steps up from street to bridge level then similar steps down from the bridge to platforms.

You are on Lift (Access to Platforms). Skip to the next section.

Lift (Access to Platforms)

• There is a lift for public use.
• The lift is located at the Pier Road Entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are concourse - bridge level.
• The lift is 10m (10yd 2ft) from the top of the ramp from Pier Road.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 195cm x 138cm (6ft 5in x 4ft 6in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is an identical lift from bridge to platform level.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilets within this venue designated for public use.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Staff are Text Relay aware.