Access Guide
Introduction (DLR Services)
- Related link TFL Accessibility Guides.
- Https://tfl.gov.uk/forms/12387.aspx
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Comments
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- The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
- TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
- Please see the link above to download or order guides.
- Most DLR stations are not staffed.
- Station buildings do not have doors or ticket barriers and are open 24 hours a day.
- Train services are not 24 hours.
- Please see link to TFL website for train operating times at each station.
- Self-service ticket machines are available at each station.
- Oyster cards, contactless payment cards and travel cards are accepted.
- There is level access from platform to train at every station.
- Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
- Every train has a member of staff to assist customers.
- There is a push button alarm call point on every platform, linked to a control centre.
- The control centre can alert the staff on the train to customers waiting to board who will require assistance.
- All platforms have some shelter and fixed seating with armrests.
Location
- The venue is situated within the centre of the area.
- This venue is situated in North Woolwich.
- The venue is not in a pedestrian area.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Woolwich Arsenal.
- The nearest underground station is Canning Town / North Greenwich - Jubilee Line.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 200cm x 500cm (6ft 7in x 16ft 5in).
- On street Blue Badge parking is located on Pier Road.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- There is on-steet parking in both Pier Road and Brixham Street.
Level Change (Brixham Street Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located from the street towards the ticket concourse.
- The ramp or slope is permanent.
Level Change (Pier Road/ Claremont Close Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the right of the station.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- There are steps to access this area / service.
- The steps are located to the left of the station.
- There is / are 14 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp/slope does bypass the step(s).
Train Station
- The station is not staffed.
- The train companies operating from within this station are DLR - Woolwich Arsenal branch.
- There is not a taxi rank at the station.
- There are 2 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are 1-2.
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Comments
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- Self-service ticket machines are available at street level, near both entrances.
Train Station Platform
- The platform(s) accessed by lift is / are 1-2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2.
Level Change (Access to Platforms)
- There are steps to access this area / service.
- The steps are located next to the ticket machines, at both entrances.
- There is / are 15+ step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The handrails are on both sides.
- There is a standard and / or platform lift to access this service.
- The lift does bypass the steps.
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Comments
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- There are steps up from street to bridge level then similar steps down from the bridge to platforms.
Lift (Access to Platforms)
- There is a lift for public use.
- The lift is located at the Pier Road Entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are concourse - bridge level.
- The lift is 10m (10yd 2ft) from the top of the ramp from Pier Road.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 195cm x 138cm (6ft 5in x 4ft 6in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
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Comments
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- There is an identical lift from bridge to platform level.
Toilet with Adaptations
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- Staff are Text Relay aware.