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Lee and Stort Boat Company - Queen Elizabeth Olympic Park River Tours

Queen Elizabeth Olympic Park, Stratford, London, E20 2ST

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Access Guide

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Introduction

  • Comments View
    • There are 3 boats available, Arthur and Ellie which are tours boats, and Troy Temptest which is used for specialist events.

Location

  • The venue is situated outside the centre of the area.
  • This venue is situated in Stratford.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Stratford and Stratford International.
  • The nearest underground station is Stratford and Stratford International.
  • Comments View
    • The nearest DLR station is Stratford International
    • The nearest overground station is Stratford.

Opening Times

  • The opening times vary depending on departure times, events taking place and are seasonal.
  • Please contact the venue for more information.

Parking

  • There is designated Blue Badge parking located at the multi story car park in North Park and other venues in the Queen Elizabeth Olympic Park - London Aquatics Centre, AcelorMittal Orbit, Copper Box Arena, Velo Park, Lee Valley Hockey and Tennis Centre, and on street Blue Badge parking near to the Timber Lodge Cafe.
  • Please see the relevant access guides for more information.

Outside Access (Boat Entrance)

  • This information is for the entrance located at the side of the boat.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The door opening is 160cm (5ft 3in) wide.

Level Change (Boat Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the entrance.
  • The ramp or slope is portable.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 70cm (2ft 4in).
  • There are steps to access this area / service.
  • The steps are located at the entrance.
  • There is / are 1 step(s) to the area / service.
  • The step(s) is/are not clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on the left going up.
  • The ramp/slope does bypass the step(s).

Level Change (Cabin)

  • There are steps to access this area / service.
  • The steps are located leading down to cabin.
  • There is / are 5 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is/are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.

Lift

  • There is a lift for public use.
  • The lift is located just after you enter.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are Deck to Cabin.
  • The platform lift accesses a small level change.
  • The lift is 2m (2yd 7in) from the boat entrance.
  • Staff do need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 90cm x 175cm (2ft 11in x 5ft 9in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played depending on events.
  • Motorised scooters are not welcomed in public parts of the venue.
  • The lighting levels are bright.

Toilet with Adaptations

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 2m (2yd 7in) from the main entrance.
    • The accessible toilet is located next to the lift.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 120cm x 210cm (3ft 11in x 6ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • No emergency alarm fitted in the cubicle.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The towel dispenser is 130cm (4ft 3in) high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 105cm (3ft 5in) high.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 91cm (2ft 12in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the grab rails and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located in the Queen Elizabeth Park.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.