Access Guide
Opening Times
- The venue is open 24hrs.
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Comments
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- Train services are not 24 hours.
- Please contact the train operator for details of service times.
Location
- This venue is situated in Marylands.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Stratford - Jubilee and Central Lines.
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Comments
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- This station is close to Stratford and Stratford International Rail and DLR stations.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building on Leytonstone Road.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are permanently held open.
- The door opening is 175cm (5ft 9in) wide.
Level Change (Main Entrance)
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 5 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are in the centre.
Train Station
- There are generally 1 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 13:15 - 06:30.
- There is a ticket office.
- The ticket office is located to the left of the station foyer.
- The ticket office is 10m (10yd 2ft) from the main entrance.
- The train companies operating from within this station are Abellio Greater Anglia.
- There is not a taxi rank at the station.
- There are 4 platform(s) in the station.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are all.
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Comments
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- There is a minicab office on Leytonstone Road, next to the station.
Inside Access
- There is not level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- The lighting levels are varied.
Counter (Ticket Office)
- The counter is 10m (10yd 2ft) from the main entrance.
- There is level access to the counter from the entrance.
- There is not a lowered section.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The height of the counter is high.
- Staff are trained to use system.
- Lighting levels are medium.
Other Floors (Access to Platforms)
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Steps
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- The floors which are accessible by stairs are ticket hall to platforms.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
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Other
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- The services on the floors which are not accessible are all platforms.
Train Station Platform
- The platform(s) accessed by steps only is / are 1-2-3-4.
Accessible Toilet
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are Text Relay aware.
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Comments
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- Abellio Greater Anglia produce a downloadable leaflet - Making Rail Accessible.
- It is available from staffed stations and via the customer service centre.
- It is available in print, large print and audio formats on request.