You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include meeting rooms, function rooms - large hall, council chamber, committee rooms 1 and 2 and staff offices.
• Related link East Ham Customer Service Centre.
• Http://www.disabledgo.com/access-guide/london-borough-of-newham/east-ham-customer-service-centre
• Related link London Borough of Newham Offices - 1000 Dockside.
• Http://www.disabledgo.com/access-guide/london-borough-of-newham/london-borough-of-newham

Collapse all Expand all

• Comments View
  • The main hall is licensed for civil ceremonies. .
  • The hall and meeting rooms are available to hire.
  • The venue will be open outside the standard opening times for some meetings and special events.
  • Most council staff are based in the office building at 1000 Dockside.
  • Customer enquiries in person are generally dealt with at East Ham Customer Service Centre, also on Barking Road.

You are on Location. Skip to the next section.

Location

• The venue is situated of the area.
• This venue is situated in East Ham.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.
• The nearest underground station is East Ham.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 20:00.
• Tuesday 08:00 - 20:00.
• Wednesday 08:00 - 20:00.
• Thursday 08:00 - 20:00.
• Friday 08:00 - 20:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

Collapse all Expand all

• Venue Car Park View
  • Parking is free for all users.
  • The car park is at the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 340cm x 450cm (11ft 2in x 14ft 9in).
  • The nearest designated bay is 21m (22yd 2ft) from the main entrance.
  • The furthest designated bay is 24m (26yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The car park does not have a height restriction barrier.
• Drop off Point View
  • There is not a designated drop off point.
• Comments View
  • Access to the car park is from Barking Road.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located facing High Street South.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 155cm (5ft 1in) wide.

Collapse all Expand all

• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp or slope is 140cm (4ft 7in).
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 3 step(s) to the area / service.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp or slope does bypass the steps.

You are on Outside Access (Hall Entrance). Skip to the next section.

Outside Access (Hall Entrance)

• This information is for the entrance located on the side of the building facing Barking Road.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 155cm (5ft 1in) wide.

Collapse all Expand all

• Comments View
  • This entrance is used when there is a large event on in the main hall.
  • It opens directly onto stairs leading to the first floor.
  • This entrance can be bypassed using the main entrance.

You are on Level Change (Hall Entrance). Skip to the next section.

Level Change (Hall Entrance)

• There are steps to access this area / service.
• The steps are located in front of and immediately after the entrance.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

Collapse all Expand all

• Comments View
  • There are 10 steps in front of the doors.
  • There are 15+ steps after the doors to the first floor.

You are on Reception. Skip to the next section.

Reception

• The desk is 10m (10yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is low.
• The lighting levels are bright.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is 10m (10yd 2ft) from the main entrance.
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• Chairs with armrests are available.
• All chairs have armrests.
• Announcements are in person.
• Information is available in Braille on request and large print on request.
• Information in other languages and formats is not available on request.
• Lighting levels are medium.
• There is a television.
• Subtitles are not available.
• There is space for an assistance dog to rest.
• Vending machines are not available.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

Collapse all Expand all

• Comments View
  • Picture 1 shows one of the meeting rooms.
  • Pictures 2 and 3 show the main first floor function hall and the foyer outside the hall.

You are on Other Floors (Main Stairs). Skip to the next section.

Other Floors (Main Stairs)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• There is a lift for public use.
• The lift is located to the right of the entrance foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 16m (17yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 200cm (3ft 3in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Level Change (Access to Council Chamber). Skip to the next section.

Level Change (Access to Council Chamber)

• There are steps to access this area / service.
• The steps are located from the main first floor level up to the council chamber.
• There is / are 8 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The steps are not clearly marked.
• The steps are medium.
• The steps do not have handrails.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Lift (Access to Council Chamber). Skip to the next section.

Lift (Access to Council Chamber)

• There is a lift for public use.
• The lift is located from the first floor main level to the council chamber.
• The lift is a platform lift.
• The floors which are accessible by this lift are 1-chamber.
• The platform lift accesses a small level change.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 90cm x 123cm (2ft 11in x 4ft).
• There are separate entry and exit doors in the lift.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Accessible Toilet (Ground Floor). Skip to the next section.

Accessible Toilet (Ground Floor)

• There are accessible toilets within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 30m (32yd 2ft) from the main entrance.
  • The accessible toilet is located to the left of the corridor after reception.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is tied up and out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 100cm (3ft 3in).
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (First Floor). Skip to the next section.

Accessible Toilet (First Floor)

• There are accessible toilets within this venue designated for public use.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 12m (13yd 4in) from the lift.
  • The accessible toilet is located to the left of the first floor foyer.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 76cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • There are two accessible toilets next to each other.
  • The toilet described refers to the left hand photograph.
  • The other toilet has the transfer space to the right.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located to the left of the main corridor beyond reception.
  • The female toilets are 26m (28yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilets are located to the left of the corridor beyond reception.
  • The male toilets are 20m (21yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located first floor female standard toilets.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.
• Comments View
  • There are additional male and female standard toilets on the first floor on either side of the first floor foyer.
  • From the foyer there are 3 medium marked steps up into the toilets.
  • The steps do not have hand rails.

You are on Level Change (Standard Male Toilets Ground Floor). Skip to the next section.

Level Change (Standard Male Toilets Ground Floor)

• There are steps to access this area / service.
• The steps are located from the main corridor down to basement level.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are low.
• The steps are clearly marked.
• The steps are medium.
• The steps do not have handrails.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.