You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include meeting rooms, function rooms - large hall, council chamber, committee rooms 1 and 2 and staff offices.
• Related link East Ham Customer Service Centre.
• Https://www.accessable.co.uk/london-borough-of-newham/access-guides/east-ham-customer-service-centre
• Related link London Borough of Newham.
• Https://www.accessable.co.uk/london-borough-of-newham/access-guides/london-borough-of-newham

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• Comments View
  • The main hall is licensed for civil ceremonies. .
  • The hall and meeting rooms are available to hire.
  • The venue will be open outside the standard opening times for some meetings and special events.
  • Most council staff are based in the office building at 1000 Dockside.
  • Customer enquiries in person are generally dealt with at East Ham Customer Service Centre, also on Barking Road.

You are on Location. Skip to the next section.

Location

• The venue is situated of the area.
• This venue is situated in East Ham.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.
• The nearest underground station is East Ham.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 20:00.
• Tuesday 08:00 - 20:00.
• Wednesday 08:00 - 20:00.
• Thursday 08:00 - 20:00.
• Friday 08:00 - 20:00.
• Saturday 08:00 - 16:00.
• Sunday Closed.

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• Comments View
  • On Saturdays, the venue is open for weddings and functions only.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the front of the venue, off Barking Road.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 3 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 340cm x 450cm (11ft 2in x 14ft 9in).
  • The nearest Blue Badge bay is 21m (22yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 24m (26yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Access to the car park is from Barking Road.
    
  • The car park is for staff, corporate clients and Blue Badge holders only.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located facing High Street South.
• There is not level access into the venue.
• The main door(s) open(s) automatically (away from you).
• The door(s) is / are double.
• The width of the door opening is 155cm (5ft 1in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 170cm (5ft 7in).
• Comments View
  • The pedestrian access gate to the Town Hall grounds has an opening width of 105cm (photograph 1).

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left as you face the Main Entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp/slope is 140cm (4ft 7in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located directly in front of the Main Entrance.
• There is/are 3 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Outside Access (Ceremonies Entrance). Skip to the next section.

Outside Access (Ceremonies Entrance)

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• Entrance View
  • This information is for the entrance located to the rear right of the building, off High Street South.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) may be difficult to open.
  • The door(s) is/are double width.
  • The width of the door opening is 122cm.
• Step(s) View
  • The step(s) is/are located directly in front of the entrance.
  • There is/are 5 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is not a/are not handrail(s) at the step(s).
• Comments View
  • This entrance is only used for ceremonies and events, which usually take place exclusively on Saturdays.
    
  • There are a pair of iron gates directly in front of the doors, which are permanently held open whenever this entrance is in use.

You are on Outside Access (Hall Entrance). Skip to the next section.

Outside Access (Hall Entrance)

• This information is for the entrance located on the side of the building facing Barking Road.
• There is not level access into the venue.
• The main door(s) open(s) towards you (pull).
• The door(s) is / are double.
• The door(s) is / are heavy.
• The width of the door opening is 155cm (5ft 1in).

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• Comments View
  • This entrance is only used when there is a large event on in the main hall.
    
  • It opens directly on to stairs leading to the first floor.
    
  • This entrance can be bypassed using the main entrance and lift.

You are on Level Change (Hall Entrance). Skip to the next section.

Level Change (Hall Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located directly in front of the entrance.
• There is/are 10 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • The doormat after the doors has sunk, which creates an additional two raised thresholds without tapered edges (photograph 3).
  • There are then 15+ steps beyond the doors to the first floor (see separate Other Floors section).

You are on Other Floors (Access to Hall from Hall Entrance). Skip to the next section.

Other Floors (Access to Hall from Hall Entrance)

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• Steps View
  • The floors which are accessible by stairs are G and 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.
• Comments View
  • These steps can be bypassed using the Main Entrance and Lift.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 10m (10yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is not a hearing assistance system.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is 10m (10yd 2ft) from the {Textbox}.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is tiles.
• There is room for a wheelchair user to manoeuvre.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• Chairs are available.
• Some chairs with armrests are available.
• Announcements are in person.
• Information is available in Braille on request, large print on request and different languages.
• Information in other languages and formats is available on request.
• Lighting levels are moderate to good.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.
• There is not a play area or toys/books for a child to play with.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Picture 1 shows one of the meeting rooms.
    
  • Pictures 2 and 3 show the main first floor function hall and the foyer outside the hall.

You are on Other Floors (Main Stairs). Skip to the next section.

Other Floors (Main Stairs)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• There is a lift for public use.
• The lift is located to the right of the entrance foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is approximately 16m (17yd 1ft) from the main entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 200cm (3ft 3in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Level Change (Access to Council Chamber). Skip to the next section.

Level Change (Access to Council Chamber)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located from the main first floor level up to the council chamber.
• There is/are 8 step(s) to the area/service.
• The lighting levels at the step(s) are moderate to good.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Access to Council Chamber). Skip to the next section.

Lift (Access to Council Chamber)

• There is a lift for public use.
• The lift is located between the first floor main level and the council chamber.
• The lift is a stair lift.
• The platform lift accesses a small level change.
• The lift is approximately 65m (71yd 3in) from the Main Entrance.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 90cm x 123cm (2ft 11in x 4ft).
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located on the first floor, adjacent to the first floor accessible toilet.
• The parent and baby room is approximately 12m from the Main Lift.
• There is step-free access into the parent and baby room, via lift.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 75cm (2ft 6in).
• There are disposal facilities in the parent and baby room.
• There is not a wash basin in the parent and baby room.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are good.

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• Comments View
  • There is a wash basin just outside the parent and baby room at a height of 84cm.
    
  • It has a mixer tap operated by pushing (and twisting to adjust the temperature).

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • This accessible toilet is located to the left of the corridor beyond reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from reception.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the right.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the first floor standard toilets and separate baby change facility.
  • The height of the baby change table once extended is 75cm (2ft 6in).

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 12m (13yd 4in) from the lift.
  • This accessible toilet is located to the left of the first floor foyer.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are not available in the cubicle.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is not a mirror.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 76cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • There is a medium colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located adjacent to the first floor accessible toilet.
  • The height of the baby change table once extended is 75cm (2ft 6in).
• Comments View
  • The First Floor Accessible Toilet lock was broken when surveyed (June 2023), and the facility could not be accessed.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the left of the main corridor beyond reception.
  • The female toilet(s) is/are approximately 26m (28yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • Lighting levels in the female toilets are moderate to good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located to the left of the corridor beyond reception.
  • The male toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the male toilet(s).
  • Lighting levels in the male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located first floor female standard toilets.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.
• Comments View
  • There are additional male and female standard toilets on the first floor on either side of the first floor foyer.
    
  • From the foyer there are 3 medium marked steps up into the toilets.
    
  • The steps do not have handrails.
    
  • Photographs 1-5 show the ground floor toilets.
    
  • Photographs 6-11 show the first floor toilets.

You are on Level Change (Standard Male Toilets Ground Floor). Skip to the next section.

Level Change (Standard Male Toilets Ground Floor)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located from the main corridor down to basement level.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the grassed area next to the car park.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.