You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include meeting rooms, function rooms - large hall, council chamber, committee rooms 1 and 2 and staff offices.
• Related link East Ham Customer Service Centre.
• Http://www.disabledgo.com/access-guide/london-borough-of-newham/east-ham-customer-service-centre
• Related link London Borough of Newham Offices - 1000 Dockside.
• Http://www.disabledgo.com/access-guide/london-borough-of-newham/london-borough-of-newham

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• Comments View
  • The main hall is licensed for civil ceremonies. .
  • The hall and meeting rooms are available to hire.
  • The venue will be open outside the standard opening times for some meetings and special events.
  • Most council staff are based in the office building at 1000 Dockside.
  • Customer enquiries in person are generally dealt with at East Ham Customer Service Centre, also on Barking Road.

You are on Location. Skip to the next section.

Location

• The venue is situated of the area.
• This venue is situated in East Ham.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.
• The nearest underground station is East Ham.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 20:00.
• Tuesday 08:00 - 20:00.
• Wednesday 08:00 - 20:00.
• Thursday 08:00 - 20:00.
• Friday 08:00 - 20:00.
• Saturday Closed.
• Sunday Closed.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is at the side of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 2 designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 340cm x 450cm (11ft 2in x 14ft 9in).
  • The nearest designated bay is 21m (22yd 2ft) from the main entrance.
  • The furthest designated bay is 24m (26yd 9in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Access to the car park is from Barking Road.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located facing High Street South.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 155cm (5ft 1in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left of the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp or slope is 140cm (4ft 7in).
• There are steps to access this area / service.
• The steps are located in front of the entrance.
• There is / are 3 step(s) to the area / service.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp or slope does bypass the steps.

You are on Outside Access (Hall Entrance). Skip to the next section.

Outside Access (Hall Entrance)

• This information is for the entrance located on the side of the building facing Barking Road.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The doors are heavy.
• The door opening is 155cm (5ft 1in) wide.

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• Comments View
  • This entrance is used when there is a large event on in the main hall.
  • It opens directly onto stairs leading to the first floor.
  • This entrance can be bypassed using the main entrance.

You are on Level Change (Hall Entrance). Skip to the next section.

Level Change (Hall Entrance)

• There are steps to access this area / service.
• The steps are located in front of and immediately after the entrance.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

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• Comments View
  • There are 10 steps in front of the doors.
  • There are 15+ steps after the doors to the first floor.

You are on Reception. Skip to the next section.

Reception

• The desk is 10m (10yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is low.
• The lighting levels are bright.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is 10m (10yd 2ft) from the main entrance.
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• Chairs with armrests are available.
• All chairs have armrests.
• Announcements are in person.
• Information is available in Braille on request and large print on request.
• Information in other languages and formats is not available on request.
• Lighting levels are medium.
• There is a television.
• Subtitles are not available.
• There is space for an assistance dog to rest.
• Vending machines are not available.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Picture 1 shows one of the meeting rooms.
  • Pictures 2 and 3 show the main first floor function hall and the foyer outside the hall.

You are on Other Floors (Main Stairs). Skip to the next section.

Other Floors (Main Stairs)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• There is a lift for public use.
• The lift is located to the right of the entrance foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 16m (17yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 100cm x 200cm (3ft 3in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Level Change (Access to Council Chamber). Skip to the next section.

Level Change (Access to Council Chamber)

• There are steps to access this area / service.
• The steps are located from the main first floor level up to the council chamber.
• There is / are 8 step(s) to the area / service.
• The lighting levels at the steps are medium.
• The steps are not clearly marked.
• The steps are medium.
• The steps do not have handrails.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Lift (Access to Council Chamber). Skip to the next section.

Lift (Access to Council Chamber)

• There is a lift for public use.
• The lift is located from the first floor main level to the council chamber.
• The lift is a platform lift.
• The floors which are accessible by this lift are 1-chamber.
• The platform lift accesses a small level change.
• Staff do need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 90cm x 123cm (2ft 11in x 4ft).
• There are separate entry and exit doors in the lift.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting level in the lift is medium.

You are on Accessible Toilet (Ground Floor). Skip to the next section.

Accessible Toilet (Ground Floor)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 30m (32yd 2ft) from the main entrance.
  • The accessible toilet is located to the left of the corridor after reception.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards and outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is tied up and out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet (First Floor). Skip to the next section.

Accessible Toilet (First Floor)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • The accessible toilet is 12m (13yd 4in) from the lift.
  • The accessible toilet is located to the left of the first floor foyer.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet door is 95cm (3ft 1in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (4") from floor).
  • Disposal facilities are not available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are not mirrors.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer can be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 76cm (2ft 6in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is fair.
  • The contrast between the internal door and wall is fair.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Comments View
  • There are two accessible toilets next to each other.
  • The toilet described refers to the left hand photograph.
  • The other toilet has the transfer space to the right.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female Toilet(s) View
  • The female toilets are located to the left of the main corridor beyond reception.
  • The female toilets are 26m (28yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female toilet.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilets are located to the left of the corridor beyond reception.
  • The male toilets are 20m (21yd 2ft) from the main entrance.
  • Inside the venue, there is not level access to the male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located first floor female standard toilets.
  • The height of the baby change table once extended is 94cm (3ft 1in).
  • Inside the venue, there is level access to the baby change facility.
  • This is by lift.
• Comments View
  • There are additional male and female standard toilets on the first floor on either side of the first floor foyer.
  • From the foyer there are 3 medium marked steps up into the toilets.
  • The steps do not have hand rails.

You are on Level Change (Standard Male Toilets Ground Floor). Skip to the next section.

Level Change (Standard Male Toilets Ground Floor)

• There are steps to access this area / service.
• The steps are located from the main corridor down to basement level.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are low.
• The steps are clearly marked.
• The steps are medium.
• The steps do not have handrails.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.
• Home visits / services are available.