Access Guide
Introduction
- Services / facilities within the building include meeting rooms, function rooms - large hall, council chamber, committee rooms 1 and 2 and staff offices.
- Related link East Ham Customer Service Centre.
- Http://www.disabledgo.com/access-guide/london-borough-of-newham/east-ham-customer-service-centre
- Related link London Borough of Newham Offices - 1000 Dockside.
- Http://www.disabledgo.com/access-guide/london-borough-of-newham/london-borough-of-newham
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Comments
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- The main hall is licensed for civil ceremonies. .
- The hall and meeting rooms are available to hire.
- The venue will be open outside the standard opening times for some meetings and special events.
- Most council staff are based in the office building at 1000 Dockside.
- Customer enquiries in person are generally dealt with at East Ham Customer Service Centre, also on Barking Road.
Location
- The venue is situated of the area.
- This venue is situated in East Ham.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is East Ham.
Opening Times
- Monday 08:00 - 20:00.
- Tuesday 08:00 - 20:00.
- Wednesday 08:00 - 20:00.
- Thursday 08:00 - 20:00.
- Friday 08:00 - 20:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is at the side of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 340cm x 450cm (11ft 2in x 14ft 9in).
- The nearest designated bay is 21m (22yd 2ft) from the main entrance.
- The furthest designated bay is 24m (26yd 9in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is a dropped kerb / non stepped access from the car park to the venue.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Access to the car park is from Barking Road.
Outside Access (Main Entrance)
- This information is for the entrance located facing High Street South.
- There is not level access into the venue.
- The main doors open automatically.
- The doors are double width.
- The door opening is 155cm (5ft 1in) wide.
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Second set of doors
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- There is a second set of doors.
- The doors open automatically.
- The doors are double width.
- The door opening is 170cm (5ft 7in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left of the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp or slope is 140cm (4ft 7in).
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 3 step(s) to the area / service.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp or slope does bypass the steps.
Outside Access (Hall Entrance)
- This information is for the entrance located on the side of the building facing Barking Road.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 155cm (5ft 1in) wide.
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Comments
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- This entrance is used when there is a large event on in the main hall.
- It opens directly onto stairs leading to the first floor.
- This entrance can be bypassed using the main entrance.
Level Change (Hall Entrance)
- There are steps to access this area / service.
- The steps are located in front of and immediately after the entrance.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The handrails are on both sides.
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Comments
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- There are 10 steps in front of the doors.
- There are 15+ steps after the doors to the first floor.
Reception
- The desk is 10m (10yd 2ft) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is low.
- The lighting levels are bright.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is 10m (10yd 2ft) from the main entrance.
- There is level access into the waiting room / area.
- There are not doors into the waiting room / area.
- The type of flooring is carpet.
- There is room for a wheelchair user to manoeuvre.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- Chairs with armrests are available.
- All chairs have armrests.
- Announcements are in person.
- Information is available in Braille on request and large print on request.
- Information in other languages and formats is not available on request.
- Lighting levels are medium.
- There is a television.
- Subtitles are not available.
- There is space for an assistance dog to rest.
- Vending machines are not available.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- Picture 1 shows one of the meeting rooms.
- Pictures 2 and 3 show the main first floor function hall and the foyer outside the hall.
Other Floors (Main Stairs)
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are medium.
Lift (Main Lift)
- There is a lift for public use.
- The lift is located to the right of the entrance foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1.
- The lift is 16m (17yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 100cm x 200cm (3ft 3in x 6ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Level Change (Access to Council Chamber)
- There are steps to access this area / service.
- The steps are located from the main first floor level up to the council chamber.
- There is / are 8 step(s) to the area / service.
- The lighting levels at the steps are medium.
- The steps are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
- There is a standard and / or platform lift to access this service.
- The lift does bypass the steps.
Lift (Access to Council Chamber)
- There is a lift for public use.
- The lift is located from the first floor main level to the council chamber.
- The lift is a platform lift.
- The floors which are accessible by this lift are 1-chamber.
- The platform lift accesses a small level change.
- Staff do need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 90cm x 123cm (2ft 11in x 4ft).
- There are separate entry and exit doors in the lift.
- The controls for the lift are within reach for a wheelchair user.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is medium.
Accessible Toilet (Ground Floor)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 30m (32yd 2ft) from the main entrance.
- The accessible toilet is located to the left of the corridor after reception.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards and outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 92cm (3ft).
- The door weight is heavy.
- The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is tied up and out of reach (higher than 10cm (4") from floor).
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the grab rails and wall is good.
- The contrast between the drop down rails and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Accessible Toilet (First Floor)
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 12m (13yd 4in) from the lift.
- The accessible toilet is located to the left of the first floor foyer.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a sliding bolt.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 140cm x 200cm (4ft 7in x 6ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is out of reach (higher than 10cm (4") from floor).
- Disposal facilities are not available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are not mirrors.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is placed higher than 74cm (2ft 5in).
- The height of the sink is 76cm (2ft 6in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is fair.
- The contrast between the internal door and wall is fair.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Comments
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- There are two accessible toilets next to each other.
- The toilet described refers to the left hand photograph.
- The other toilet has the transfer space to the right.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located to the left of the main corridor beyond reception.
- The female toilets are 26m (28yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female toilet.
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilets are located to the left of the corridor beyond reception.
- The male toilets are 20m (21yd 2ft) from the main entrance.
- Inside the venue, there is not level access to the male toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located first floor female standard toilets.
- The height of the baby change table once extended is 94cm (3ft 1in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
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Comments
View
- There are additional male and female standard toilets on the first floor on either side of the first floor foyer.
- From the foyer there are 3 medium marked steps up into the toilets.
- The steps do not have hand rails.
Level Change (Standard Male Toilets Ground Floor)
- There are steps to access this area / service.
- The steps are located from the main corridor down to basement level.
- There is / are 15+ step(s) to the area / service.
- The lighting levels at the steps are low.
- The steps are clearly marked.
- The steps are medium.
- The steps do not have handrails.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
- Home visits / services are available.