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Newham University General Hospital

Glen Road, Plaistow, London, E13 8SL

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Access Guide

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Introduction

  • Services / facilities within the building include Accident and Emergency Centre, Urgent Care Centre, Physiotherapy, wards, Maternity, a pharmacy, Radiology, a prayer/ quiet room, Health Central and a patient transport desk.
  • Services / facilities within the grounds include Gateway Surgical Centre and West Wing Centre.
  • Related link Gateway Surgical Centre.
  • Http://www.disabledgo.com/access-guide/london-borough-of-newham/gateway-surgical-centre
  • Comments View
    • The PALS (Patient Advice and Liason Office) is on the main corridor, opposite the maternity emergencies entrance.
    • The West Wing is a detached building, at the west end of the site close to the Urgent Care Centre.
    • The Gateway Surgical Centre is covered by a separate guide.

Location

  • This venue is situated in Plaistow.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.
  • The nearest underground station is Plaistow / Cannning Town.
  • Comments View
    • There are separate bus stops for the hospital and the Gateway Surgical Centre.

Parking (East Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 450cm x 450cm (14ft 9in x 14ft 9in).
    • The nearest designated bay is 22m (24yd 2in) from the Main Entrance St Andrews Wing.
    • The furthest designated bay is 40m (43yd 2ft) from the Main Entrance St Andrews Wing.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb / non stepped access from the car park to the venue.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located near the urgent care centre.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.
  • Comments View
    • This is the main visitors' car park.
    • There is a smaller car park at the west end of the building near to Emergency and Urgent Care.
    • There are 4 Blue Badge bays in this car park.

Outside Access (St Andrews Wing)

  • This information is for the entrance located facing the main visitor car park.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 220cm (7ft 3in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 220cm (7ft 3in) wide.

Reception (Main Reception St Andrews Wing)

  • The desk is 8m (8yd 2ft) from the St Andrews Wing entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are not trained to use the system.
  • Opening Times View
    • Monday 07:30 - 17:00.
    • Tuesday 07:30 - 17:00.
    • Wednesday 07:30 - 17:00.
    • Thursday 07:30 - 17:00.
    • Friday 07:30 - 17:00.
    • Saturday 13:30 - 17:00.
    • Sunday 13:30 - 17:00.

Waiting Room / Area (St Andrews Wing)

  • There is a waiting room / area.
  • The waiting room / area is 4m (4yd 1ft) from the main entrance.
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is tiles.
  • There is room for a wheelchair user to manoeuvre.
  • All chairs are permanently fixed.
  • All chairs have armrests.
  • Announcements are in person.
  • There is not a television.
  • There is space for an assistance dog to rest.

Outside Access (Maternity Emergencies Entrance)

  • This information is for the entrance located facing the access road.
  • There is not level access into the venue.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 130cm (4ft 3in) wide.
  • Comments View
    • There is a push pad to exit from these doors.
    • The intercom is only used for out of hours access.

Level Change (Maternity Emergencies Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Outside Access (Urgent Care Centre)

  • This information is for the entrance located at the western end of the building.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 170cm (5ft 7in) wide.
  • Comments View
    • There is a similar entrance which opens directly into the main hospital corridor.
    • This entrance is to the left of the Urgent Care Centre entrance (picture 3).

Reception (Urgent Care Centre)

  • The desk is 10m (10yd 2ft) from the centre entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk has a lowered section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.

Waiting Room / Area (Urgent Care Centre)

  • The vending machine controls are not within 120cm (4ft) from floor level.
  • There is not a children's play area.
  • Comments View
    • The main waiting area opens off the reception area.
    • There is an addtional area (pictured) which is accessed via automatic doors.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • Most wards and clinics are reached from the central corridor which runs the length of the building.
    • The lifts and stairs open off this corridor.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • There are several similar sets of stairs off the main corridor to the first floor main corridor.

Lift

  • There is a lift for public use.
  • The lift is located off the main corridor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 10m (10yd 2ft) from the west entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 130cm x 240cm (4ft 3in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a similar lift next to the St Andrews Wing reception.
    • There are 5 additional similar lifts at intervals along the main corridor to the main first floor corridor.

Reception (Health Central)

  • There is level access to reception from the entrance.
  • The reception desk is high.
  • The desk has a lowered section.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • Health Central is the access point for several outpatient clinics.
    • It is located in the centre of the building off the main corridor.
    • There is a separate similar desk for patient transport in the same reception area.

Waiting Room / Area (Health Central - Waiting Area A)

  • There is a waiting room / area.
  • There is level access into the waiting room / area.
  • There are not doors into the waiting room / area.
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • Some chairs with armrests are available.
  • Announcements are audible and visual.
  • Lighting levels are medium.
  • There is a television.
  • Subtitles are available.
  • There is space for an assistance dog to rest.
  • Comments View
    • The cafe is also located in this area.
    • There are additional waiting areas for different clinics.

Eating and Drinking (Health Central Café)

  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic cups are available.
  • Plastic cutlery is available.
  • Drinking straws are available on request.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is drinks and snacks.
  • Comments View
    • From the cafe there is access to seating in the courtyard garden.
    • There is a small raised threshold at the door.
  • Opening Times View
    • Monday 08:00 - 18:30.
    • Tuesday 08:00 - 18:30.
    • Wednesday 08:00 - 18:30.
    • Thursday 08:00 - 18:30.
    • Friday 08:00 - 18:30.
    • Saturday Closed.
    • Sunday Closed.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 22m (24yd 2in) from the St Andrews Wing main entrance.
    • The accessible toilet is located to the right of the corridor after the reception.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 220cm x 220cm (7ft 3in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on both sides.
    • The lateral transfer space is 87cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is tied up and out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 94cm (3ft 1in).
  • Comments View
    • There is an additional accessible toilet in the Urgent Care Centre, 8m from the centre entrance.
    • This has the transfer space to the left.
    • There is also a baby care room in the Urgent Care Centre.

Standard Toilet(s)

Outside Access (West Wing Centre)

  • This information is for the entrance located facing the access road.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 125cm (4ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 120cm (3ft 11in) wide.
  • Comments View
    • This detached building contains the Dietetics and Dermatology teams, and Gynecology Outpatients.

Level Change (West Wing Centre)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located to the right of the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There are steps to access this area / service.
  • The steps are located to the left of the entrance.
  • There is / are 15+ step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the steps.
  • Comments View
    • There is a second ramp to the left of the entrance, from the car park's direction.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the greens around the hospital.