You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include Accident and Emergency Centre, Urgent Care Centre, Physiotherapy, wards, Maternity, a pharmacy, Radiology, a prayer/ quiet room, Health Central and a patient transport desk.
• Services / facilities within the grounds include Gateway Surgical Centre and West Wing Centre.
• Related link Gateway Surgical Centre.
• Https://www.accessable.co.uk/london-borough-of-newham/access-guides/gateway-surgical-centre

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• Comments View
  • The PALS (Patient Advice and Liason Office) is on the main corridor, opposite the maternity emergencies entrance.
  • The West Wing is a detached building, at the west end of the site close to the Urgent Care Centre.
  • The Gateway Surgical Centre is covered by a separate guide.

You are on Location. Skip to the next section.

Location

• This venue is situated in Plaistow.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.
• The nearest underground station is Plaistow / Cannning Town.

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• Comments View
  • There are separate bus stops for the hospital and the Gateway Surgical Centre.

You are on Parking (East Car Park). Skip to the next section.

Parking (East Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of the main entrance.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 450cm x 450cm (14ft 9in x 14ft 9in).
  • The nearest Blue Badge bay is 22m (24yd 2in) from the main entrance.
  • The furthest Blue Badge bay is 40m (43yd 2ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located near the urgent care centre.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.
• Comments View
  • This is the main visitor car park.
  • There is a smaller car park at the west end of the building near to Emergency and Urgent Care.
  • There are 4 Blue Badge bays in this car park.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located facing the main visitor car park.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 220cm (7ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 220cm (7ft 3in).

You are on Reception (Main Reception St Andrews Wing). Skip to the next section.

Reception (Main Reception St Andrews Wing)

• The desk/counter is 10m (10yd 2ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 15/08/2023.
• The hearing assistance system was not working at the time of testing.

You are on Waiting Room / Area (St Andrews Wing). Skip to the next section.

Waiting Room / Area (St Andrews Wing)

• There is a waiting room / area.
• The waiting room / area is 15m (16yd 1ft) from the {Textbox}.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is tiles.
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• No tables are permanently fixed.
• Chairs are available.
• All chairs have armrests.
• Announcements are in person.
• Information in other languages and formats is not available on request.
• Lighting levels are moderate to good.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.
• There is not a play area or toys/books for a child to play with.

You are on Outside Access (Maternity Emergencies Entrance). Skip to the next section.

Outside Access (Maternity Emergencies Entrance)

• This information is for the entrance located facing the access road.
• There is not level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 130cm (4ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 180cm (5ft 11in).

You are on Level Change (Maternity Emergencies Entrance). Skip to the next section.

Level Change (Maternity Emergencies Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.
• The ramp/slope gradient is slight.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• The ramp does not have handrails.

You are on Outside Access (Urgent Care Centre). Skip to the next section.

Outside Access (Urgent Care Centre)

• This information is for the entrance located at the western end of the building.
• There is level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 170cm (5ft 7in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 170cm (5ft 7in) wide.
• Comments View
  • There is a similar entrance which opens directly into the main hospital corridor.
  • This entrance is to the left of the Urgent Care Centre entrance (picture 3).

You are on Reception (Urgent Care Centre). Skip to the next section.

Reception (Urgent Care Centre)

• The desk is 10m (10yd 2ft) from the centre entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk has a lowered section.
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Waiting Room / Area (Urgent Care Centre). Skip to the next section.

Waiting Room / Area (Urgent Care Centre)

• The vending machine controls are not within 120cm (4ft) from floor level.
• There is not a play area or toys/books for a child to play with.

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• Comments View
  • The main waiting area opens off the reception area.
  • There is an additional area which is accessed via automatic doors.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Most wards and clinics are reached from the central corridor which runs the length of the building.
  • The lifts and stairs are off this corridor.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are moderate to good.
• Comments View
  • There are several similar sets of stairs off the main corridor to the first floor main corridor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located off the main corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1.
• The lift is 10m (10yd 2ft) from the west entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 130cm x 240cm (4ft 3in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is a similar lift next to the St Andrews Wing reception.
  • There are 5 additional similar lifts at intervals along the main corridor to the main first floor corridor.

You are on Reception (Health Central). Skip to the next section.

Reception (Health Central)

• The desk/counter is 150m (164yd 2in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 14/08/2023.
• The hearing assistance system was working at the time of testing.

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• Comments View
  • Health Central is the access point for several outpatient clinics.
  • It is located in the centre of the building off the main corridor.
  • There is a separate similar desk for patient transport in the same reception area.

You are on Waiting Room / Area (Health Central - Waiting Area A). Skip to the next section.

Waiting Room / Area (Health Central - Waiting Area A)

• There is a waiting room / area.
• There is level access into the waiting room / area.
• There are not doors into the waiting room / area.
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• Some chairs with armrests are available.
• Announcements are audible and visual.
• Lighting levels are medium.
• There is a television.
• Subtitles are available.
• There is space for an assistance dog to rest.

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• Comments View
  • The cafe is also located in this area.
  • There are additional waiting areas for different clinics.

You are on Eating and Drinking (Health Central Café). Skip to the next section.

Eating and Drinking (Health Central Café)

• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic cups are available.
• Plastic cutlery is available.
• Drinking straws are available on request.
• Menus are wall only.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is drinks and snacks.

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• Comments View
  • From the cafe there is access to seating in the courtyard garden.
  • There is a small raised threshold at the door.

You are on Accessible Toilet (Transfer Both Sides). Skip to the next section.

Accessible Toilet (Transfer Both Sides)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 22m (24yd 2in) from the main entrance.
  • This accessible toilet is located to the right of the corridor after the reception.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 220cm x 220cm (7ft 3in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space is 87cm (2ft 10in).
  • There are dropdown rails on both sides of the toilet.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and non-infectious waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 94cm (3ft 1in).
• Comments View
  • There is an additional accessible toilet in the Urgent Care Centre, 8m from the centre entrance.
  • This has the transfer space to the left.
  • There is also a baby care room in the Urgent Care Centre.

You are on Accessible Toilet (Left Hand Transfer). Skip to the next section.

Accessible Toilet (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Urgent Care Centre entrance.
  • The accessible toilet is located to the left as you enter.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 201cm x 240cm (6ft 7in x 7ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 125cm (4ft 1in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is sensor.
  • There is not a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and waste paper pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 80cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the corridor to the right from the main entrance.
  • The female and male toilets are approximately 20m (21yd 2ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Comments View
  • There are additional standard toilets in the Urgent Care Centre.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room for public use.
• The parent and baby room is located at the far end on of the Urgent Care Centre waiting room on the left.
• The parent and baby room is approximately 20m from the Urgent Care Centre entrance.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 91cm (2ft 12in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels are low to moderate.

You are on Outside Access (West Wing Centre). Skip to the next section.

Outside Access (West Wing Centre)

• This information is for the entrance located facing the access road.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 125cm (4ft 1in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open automatically.
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.
• Comments View
  • This detached building contains the Dietetics and Dermatology teams, and Gynecology Outpatients.

You are on Level Change (West Wing Centre). Skip to the next section.

Level Change (West Wing Centre)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the right of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• There are steps to access this area / service.
• The steps are located to the left of the entrance.
• There is / are 15+ step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp/slope does bypass the step(s).

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• Comments View
  • There is a second ramp to the left of the entrance, from the car park's direction.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located on the greens around the hospital.