Access Guide
Opening Times
- Monday 08:30 - 16:15.
- Tuesday 08:30 - 16:15.
- Wednesday 08:30 - 16:15.
- Thursday 08:30 - 16:15.
- Friday 08:30 - 16:15.
- Saturday 10:00 - 12:00.
- Sunday Closed.
Location
- The venue is situated outside the centre of the borough.
- This venue is situated in Newham.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is West Ham.
- The nearest underground station is Plaistow.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders can be booked in advance.
- There is/are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 386cm x 479cm (12ft 8in x 15ft 9in).
- The nearest designated bay is 96m (104yd 2ft) from the main entrance.
- The furthest designated bay is 99m (108yd 10in) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located on Junction Road.
- There is not level access into the venue.
- The bell is not in a suitable position to allow wheelchair users to gain access.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 154cm (5ft 1in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the main entrance.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
Reception
- The desk is 3m (3yd 10in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is medium height.
- The desk does not have a lowered section.
- The lighting levels are medium.
Inside Access
- There is level access to the service.
- This venue does play background music.
- Music is played depending on activities.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 13m (14yd 8in) from the main entrance.
- The accessible toilet is located in the corridor beyond the reception lobby.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 144cm x 220cm (4ft 9in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is not a functional emergency alarm available.
- It is out of reach (higher than 10cm (4") from floor).
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The towel dispenser is 114cm (3ft 9in) high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Shared Toilet(s)
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- The unisex toilets are located inside Creche 1.
- Unisex toilets are 2m (2yd 7in) from the the entrance to Creche 1.
- Inside the venue, there is level access to the unisex toilet.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are not located within the venue.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is generally on duty.
- Staff are trained to BSL level (unknown at time of research).
- Home visits / services are not available.