You are on Introduction (DLR Services). Skip to the next section.

Introduction (DLR Services)

• Related link TFL Accessibility Guides.
• Https://tfl.gov.uk/forms/12387.aspx

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• Comments View
  • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
  • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
  • Please see the link above to download or order guides.
  • Most DLR stations are not staffed.
  • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
  • Train services are not 24 hours.
  • Please see link to TFL website for train operating times at each station.
  • Self-service ticket machines are available at each station.
  • Oyster cards, contactless payment cards and travel cards are accepted.
  • There is level access from platform to train at every station.
  • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
  • Every train has a member of staff to assist customers.
  • There is a push button alarm call point on every platform, linked to a control centre.
  • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
  • All platforms have some shelter and fixed seating with armrests.

You are on Location. Skip to the next section.

Location

• This venue is situated in Royal Albert, next to the eastern entrance to the ExCel Centre.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is West Ham.
• The nearest underground station is Canning Town - Jubilee Line.

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• Comments View
  • The bus stops are located on Victoria Dock Road near to the station lift /stairs.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is ExCel Centre Undercroft Car Parks.
  • The car park is located at street level, beneath the exhibition centre.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• Public Car Parks. View
  • Car park websitehttp://www.excel-london.co.uk/visiting-excel/travel-guide/travel-by-road/.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The ExCel car parks open directly into the exhibition centre.

You are on Train Station. Skip to the next section.

Train Station

• The station is not staffed.
• The train companies operating from within this station are DLR - Beckton branch.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1-2.
• Comments View
  • Self-service ticket machines are located at bridge level.
  • From the ExCel centre the elevated walkway gives level access to the bridge level entrance.

You are on Level Change (Access to Station From Victoria Dock Road). Skip to the next section.

Level Change (Access to Station From Victoria Dock Road)

• There are steps to access this area / service.
• The steps are located on Victoria Dock Road, near to the junction with Prince Regent Lane.
• There is / are 15+ step(s) to the area / service.
• The step(s) is/are not clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Lift (Victoria Dock Road Entrance). Skip to the next section.

Lift (Victoria Dock Road Entrance)

• There is a lift for public use.
• The lift is located on Victoria Dock Road, in the red lift tower beyond the stairs.
• The lift is a standard lift.
• The floors which are accessible by this lift are street - bridge.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 105cm x 140cm (3ft 5in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Access to Platforms from ExCel / Bridge Level). Skip to the next section.

Level Change (Access to Platforms from ExCel / Bridge Level)

• There are steps to access this area / service.
• The steps are located from bridge level to platforms.
• There is / are 15+ step(s) to the area / service.
• The step(s) is/are clearly marked.
• The steps are deep.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

You are on Lift (Access to Platforms). Skip to the next section.

Lift (Access to Platforms)

• There is a lift for public use.
• The lift is located on the bridge level.
• The lift is a standard lift.
• The floors which are accessible by this lift are bridge - platforms 1-2.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 180cm (4ft 7in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • This lift is located in the silver lift tower at the entrance from the bridge.
  • There is a second lift from bridge to platforms in the red lift tower.
  • This lift measures 105 by 140cm.
  • The door opening is 80cm.
  • There is not a mirror to assist with reversing out of the lift.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-2.
• The platform(s) accessed by lift is / are 1-2.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• The nearest accessible toilets are in the ExCel centre, where there is also a changing places facility.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• The nearest toilets and baby changing facilities are in the ExCel Centre.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Staff are Text Relay aware.