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Queen Elizabeth Olympic Park

Stratford, Newham, London, E20 2ST

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About this venue

A new heart for east London, Queen Elizabeth Olympic Park is the city's newest park. It will be a new home to thousands and a new destination for millions. The Park is now open for the public to visit and is already coming alive as visitors explore its unique parklands, waterways, venues and attractions. The north of the Park and the Copper Box Arena opened in 2013 with a series of incredible festivals and concerts, and the south of the Park, including three iconic venues and the ArcelorMittal Orbit, opened in April 2014.

Access Guide

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Introduction

Location

  • The venue is situated outside the centre of the area.
  • This venue is situated in Stratford.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Stratford International and Stratford.
  • The nearest underground station is Stratford International and Stratford.
  • Comments View
    • The nearest DLR Station is Stratford International.
    • The nearest Overground Station is Stratford.

Opening Times

  • The park is open to the public twenty four hours a day.
  • The opening times for the individual venues in the park will vary depending on the venue.
  • Please contact the indvidual venues for more information.

Parking (Olympic Park Venues)

Parking (Multi Storey Car Park - North Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • The car park is located in the North area of the park.
    • There is/are 10+ designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a dropped kerb / non stepped access from the car park to the venue.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Multi Storey Car Park Entrance)

  • This information is for the entrance located at the side of the car park.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 180cm (5ft 11in) wide.

Level Change (Multi Storey Car Park Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on the left going up.

Other Floors (Multi Storey Car Park)

  • Steps View
    • The floors which are accessible by stairs are G-1-2-3.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift (Multi Storey Car Park)

  • There is a lift for public use.
  • The lift is located at the side of the car park.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2-3.
  • The lift is 10m (10yd 2ft) from the Multi Story Entrance.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Outside Access - Olympic Park

  • There are several access points located around the park.
  • They have either level access or an easy slope.
  • At the access point into the park from Hackney Wick, there is a lift which overcomes 15+ steps.

Outside Access (Information Centre - Ramped Entrance)

  • This information is for the entrance located at the front of the Information Centre.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 200cm (6ft 7in) wide.

Level Change (Information Centre - Ramped Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading to the entrance.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The ramp/slope does bypass the step(s).

Outside Access (Information Centre - Stepped Entrance)

  • This information is for the entrance located at the front of the Information Centre.
  • There is not level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 200cm (6ft 7in) wide.

Level Change (Information Centre - Stepped Entrance)

  • There are steps to access this area / service.
  • The steps are located at the entrance.
  • There is / are 2 step(s) to the area / service.
  • The step(s) is/are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Reception (Information Centre)

  • The desk is 2m (2yd 7in) from the Information Centre - Ramped Entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height.
  • The desk does not have a lowered section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • Staff are trained to use system.

Park Mobility

  • The Park Mobility is based at the Visitor Information Centre.
  • The Park Mobility service includes hire of mobility scooters and manual wheelchairs, a wheelchair accessible mobility "golf" buggy, and sighted guides.
  • The buggy service is free of charge but there is a hire charge for the manual wheelchair and mobility scooters.
  • Park Mobility customers are strongly advised to pre-book by callling 0333 800 8099 and quoting "Park Mobility''.

Park

  • There are surface paths running throughout the park.
  • There are some easy slopes along some of the paths.
  • There are some moderate slopes over the bridges in the park.
  • There are benches located every 50m throughout the park.
  • There are designated spaces located along the longer benches.
  • There is an outdoor stage which has a portable ramp available. Please contact a member of staff for assistance.
  • There is the Tumbling Bay Playground which is located next to the Timber Lodge Cafe.

Food Kiosk

  • There are 4 food kiosks running along the path in the South Park.
  • Each food kiosk has a low level counter.
  • There are large print menus available.
  • There are also cafes available at the London Aquatics Centre, East Twenty Bar and Kitchen, Copper Box Arena, Lee Valley VeloPark and Lee Valley Hockey and Tennis Centre.
  • Please see the relevant access guides for more information.

Level Change - Riverside and Canalside Paths

  • There are easy and moderate slopes leading down from the main paths in the park to the riverside and canalside paths.
  • The slopes overcome the steps.
  • There are 15+ steps that lead down to the paths.
  • The steps are a medium height, clearly marked and have handrails on both sides.
  • Outside the London Aquatics Centre, there is a lift that can be used to overcome the steps.

Lift (Riverside)

  • There is a lift for public use.
  • The lift is located next to the London Aquatics Centre.
  • The lift is a standard lift.
  • The platform lift accesses a small level change.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 220cm (4ft 7in x 7ft 3in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift gives access to the Waterworks River and to the London Aquatics Centre main entrance from the Queen Elizabeth Olympic Park pathway.
    • There is a similar lift located as you enter the park from Hackney Wick.

Changing Places

  • There are changing places facilites available for public use at;
  • East Twenty Bar and Restaurant.
  • Timber Lodge Cafe.
  • There are also Changing Places facilities at the London Aquatics Centre, Copper Box Arena, Lee Valley VeloPark and Lee Valley Hockey and Tennis Centre. These facilities are for users/visitors at the venue.

Toilet with Adaptations

  • There are accessible toilet facilites available for public use at;
  • East Twenty Bar and Restaurant
  • Timber Lodge Cafe.
  • There are also accessible toilet facilities at the London Aquatics Centre, Copper Box Arena, Lee Valley VeloPark and Lee Valley Hockey and Tennis Centre. These facilities are for users/visitiors at the venue.

Toilet with Adaptations (Multi Storey Car Park)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the multi storey car park entrance.
    • This accessible toilet is located at the side of the car park.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 115cm x 190cm (3ft 9in x 6ft 3in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • The door into the accessible toilet is automatic and is push pad operated.
    • The accessible toilet door is locked by a push button.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.