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Royal Victoria DLR Station

Victoria Dock Road, Newham, London, E16 1BZ

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Access Guide

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Introduction (DLR Services)

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Comments View
    • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
    • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
    • Please see the link above to download or order guides.
    • Most DLR stations are not staffed.
    • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
    • Train services are not 24 hours.
    • Please see link to TFL website for train operating times at each station.
    • Self-service ticket machines are available at each station.
    • Oyster cards, contactless payment cards and travel cards are accepted.
    • There is level access from platform to train at every station.
    • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
    • Every train has a member of staff to assist customers.
    • There is a push button alarm call point on every platform, linked to a control centre.
    • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
    • All platforms have some shelter and fixed seating with armrests.

Location

  • This venue is situated in Royal Docks.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.
  • The nearest underground station is Canning Town / North Greenwich - Jubilee Line.
  • Comments View
    • This is also the closest DLR station to the Emirates Air Line cable car.

Parking

  • The venue does not have its own car park.

Train Station

  • The station is not staffed.
  • The train companies operating from within this station are DLR - Beckton branch.
  • There is not a taxi rank at the station.
  • Shops and services within the station include Coffee Station kiosk at the Platform 2 entrance on Seagull Lane.
  • All key concourse shops and services have level access.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
  • Comments View
    • Access to the Emirates Air Line, ExCel and surrounding hotels is via Seagull Lane.
    • Self-service ticket machines are located at Seagull Lane and Victoria Dock Road Entrances and on the bridge level.
    • From Seagull Lane there is level access to Platform 2 next to the coffee kiosk.

Level Change (Access to Bridge and Platform 1 from Seagull Lane)

  • There are steps to access this area / service.
  • The steps are located next to the platform 2 entrance on Seagull Lane.
  • There is / are 15+ step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • The stairs go to bridge level.
    • There are similar steps from the bridge down to platform 1 and to Victoria Dock Road.

Level Change (Access to Platform 1 from Victoria Dock road)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the street up to platform 1.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There are steps to access this area / service.
  • The steps are located as an alternative to part of the ramp.
  • There is / are 8 step(s) to the area / service.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the steps.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • The lift does not bypass the ramp.

Lift (Access to platforms 1 and Victoria Dock Road)

  • There is a lift for public use.
  • The lift is located next to Platform 2 on Seagull Lane.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street - bridge.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 105cm x 150cm (3ft 5in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are identical lifts from Seagull Lane to the bridge and from the bridge to platform 1.
    • The third lift, from the bridge directly to Victoria Dock Road, is currently out of use (October 2014) due to Crossrail construction.
    • There is step-free access to Victoria Dock Road via the ramp from Platform 1.

Train Station Platform

  • The platform(s) which has/have level access is / are 2.
  • The platform(s) accessed by lift is / are 1-2.
  • The platform(s) accessed by ramp / slope is / are 1.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff are Text Relay aware.