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Stratford Station - DLR, Overground, Underground and National Rail

Station Road, Stratford, London, E15 1XJ

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Access Guide

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Introduction

  • Comments View
    • Stratford is a large, complex multi-level station with three entrances and 17 platforms.
    • There is level or step-free access to all areas by lift or ramp.
    • For enquiries about National Rail services, please contact 08457 48 49 50.
    • Please check with individual services for details of operating times.

Opening Times (Station)

  • Monday 05:00 - 01:20.
  • Tuesday 05:00 - 01:20.
  • Wednesday 05:00 - 01:20.
  • Thursday 05:00 - 01:20.
  • Friday 05:00 - 01:20.
  • Saturday 05:00 - 01:20.
  • Sunday 06:00 - 01:05.

Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Stratford.
  • There is a bus stop within 150m (164yds) of the venue.
  • Comments View
    • Stratford Bus Station is outside the main entrance on Station Road.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located on Station Street, opposite Stratford Shopping Centre.
  • There is level access into the venue.
  • The main doors open (no doors).
  • The door opening is 400cm (13ft 1in) wide.
  • Comments View
    • There are automatic ticket barriers, including wide barriers after the entrances.

Outside Access (Westfield Stratford City Entrance)

  • This information is for the entrance located on the north side of the station, near Westfield and the Olympic Park.
  • There is level access into the venue.
  • The main doors open (no doors).

Outside Access (Mezzanine Entrance)

  • This information is for the entrance located at the east end of the building, to the right from Station Road.
  • There is level access into the venue.
  • Level access is via lift.
  • Comments View
    • This entrance is located on an elevated level, mid-way between Stratford town centre and Westfield level.
    • This opens onto the mezzanine bridge level within the station.
    • This entrance can be reached by stairs, lifts and escalators both inside and outside the building.
    • Passengers with mobility difficulties will find either of the other entrances more convenient.

Lift (Mezzanine Entrance)

  • There is a lift for public use.
  • The lift is located beyond the steps, to the right of Pret a Manager.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street - station - Westfield ( LG-M-G).
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 125cm (4ft 1in).
  • The dimensions of the lift are 125cm x 210cm (4ft 1in x 6ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Train Station

  • There are generally 4+ member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • This office is located on platform 5.
  • There is a ticket office.
  • The ticket office is located at the Station Street and Westfield Entrances.
  • The ticket office is 10m (10yd 2ft) from the entrances.
  • The train companies operating from within this station are London Underground (Tube) - Jubilee and Central Lines, DLR, London Overground, Abellio Greater Anglia national rail.
  • There is a taxi rank at the station.
  • The taxi rank is located to the right of the station on Station Street.
  • The taxi rank is 100m (109yd 1ft) from the main entrance.
  • Shops and services within the station include cafes and WH Smith.
  • All key concourse shops and services have level access.
  • There are 17 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are all.
    • Accessible toilets are located on the main station concourse.
  • Comments View
    • Overground platforms 1 - 2 via subway
    • Central Line platforms 3 and 6 via the subway
    • Central Line platform 3a via the mezzanine bridge
    • DLR - Canary Wharf branch - Platforms 4a and 4b via mezzanine bridge
    • National Rail platforms 5, 8-9-10-11-12 via subway
    • Jubilee Line platforms 13 - 14 - 15 via mezzanine bridge from Station Street entrance.
    • DLR - Stratford International branch - platform 16 via mezzanine bridge from Station Street entrance
    • DLR - Canning Town and Woolwich Arsenal Branch - platform 17 - level access from Station Street entrance.

Counter (Ticket Office - Station Street Entrance)

  • The counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is a lowered section.
  • The height of the counter is medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are medium.
  • Comments View
    • There is a second ticket office and self-service ticket machine outside the building to the right of the main entrance.
    • This office is for national rail, underground, travel card and season tickets only.
    • There is a further ticket office at the Westfield entrance.
    • Ticket offices may close early if staff are required elsewhere.
    • Self-service ticket machines are available inside the building near all the entrances.
    • TFL services accept Oyster and contactless payment cards.
    • There are ticket machines 10m from the eastern mezzanine entrance.
  • Opening Times View
    • Monday 05:30 - 11:30.
    • Tuesday 05:30 - 11:30.
    • Wednesday 05:30 - 11:30.
    • Thursday 05:30 - 11:30.
    • Friday 05:30 - 11:30.
    • Saturday 05:30 - 11:30.
    • Sunday 07:00 - 23:00.

Level Change (Main Entrance to Mezzanine Bridge Level)

  • There are steps to access this area / service.
  • The steps are located after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • There are similar steps down from the mezzanine bridge to the Jubilee Line platforms and DLR platform 16.
    • There is also an up escalator next to the steps from the main concourse and the Jubilee Line concourse to the mezzanine.
    • The escalator steps are not clearly marked.
    • The top and bottom of the escalator is clearly marked.

Lift (Main Entrance Concourse to Mezzanine)

  • There is a lift for public use.
  • The lift is located after the main entrance ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-M.
  • The lift is 20m (21yd 2ft) from the ticket barriers at the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 150cm x 180cm (4ft 11in x 5ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have tactile markings.
  • Comments View
    • There is one enclosed lift and one glass-walled lift from the ticket hall level to the mezzanine walkway.
    • There are 2 identical lifts from the walkway down to the Jubilee Line platforms and access to the western subway.
    • The glass lifts are 120 x 160cm.
    • The doors have 90cm clear openings.

Level Change (Access to Subway)

  • There are steps to access this area / service.
  • The steps are located from the Jubilee Line concourse level to the western subway.
  • There is / are 13 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • The western subway gives access to the overground, central line and national rail platforms.
    • It also links with the Westfield station entrance.
    • There is a second, eastern subway which has step-free access from the main entrance concourse.
    • The subway levels are linked underground.

Lift (Access to Western Subway)

  • There is a lift for public use.
  • The lift is located to the right of the stairs from the Jubilee Line concourse level.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are subway - main concourse.
  • The platform lift accesses a small level change.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 100cm (3ft 3in).
  • The dimensions of the lift are 100cm x 150cm (3ft 3in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • This lift has automatic powered doors.
    • At the time of our visit (September 2014) the powered door at the lower level was not working but the lift was still functional.

Level Change (Access to Platforms from Subway)

  • There are steps to access this area / service.
  • The steps are located from the subway to platforms.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • There are similar, separate stairs for platforms 3 and 5, 6 and 8, 9 and 10, 1 and 2.

Lift (Access to Platforms from Subway)

  • There is a lift for public use.
  • The lift is located from the subway to platforms 3 and 5.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are subway - platform.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are similar separate lifts to platforms 6 and 8, 9 and 10, 1 and 2.

Level Change (Westfield Entrance to All Areas)

  • There are steps to access this area / service.
  • The steps are located after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • The steps, escalators and lifts all go to the subway level from which all platforms can be reached.
    • There are escalators next to the steps.
    • The bottom and top of the escalators is not clearly marked.
    • The escalator steps are not clearly marked.

Lift (Westfield Entrance to All Areas)

  • There is a lift for public use.
  • The lift is located 8m after the ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are entrance level - subway.
  • The lift is 20m (21yd 2ft) from the Westfield Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 235cm x 160cm (7ft 9in x 5ft 3in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • This lift goes to the subway for access to all areas.
    • There is a second lift which gives access to all areas except platforms 10a and 11.

Level Change (Access to Platforms 4a/4b DLR)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the mezzanine walkway to the platform.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.

Level Change (Bridge From Platforms 3/5 to 4a/4b DLR)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located at the end of platform 5.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • There are steps to access this area / service.
  • The steps are located on platform 5.
  • There is / are 8 step(s) to the area / service.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp or slope does bypass the steps.
  • Comments View
    • At the other end of this bridge there is level access onto platform 4.
    • This bridge can be bypassed using lifts down to the subway, then from the subway to the concourse.

Level Change (Access to Platform 3a Central Line from Mezzanine)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the mezzanine walkway to the platform.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.

Train Station Platform

  • The platform(s) which has/have level access is / are 17 from the main entrance.
  • The platform(s) accessed by lift is / are 1-17 from Westfield entrance, 1-16 from the main entrance.
  • The platform(s) accessed by ramp / slope is / are 3a.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-17.
  • Accessible toilets are 90m (98yd 1ft) from the main entrance or 40m from Westfield entrance.
  • Comments View
    • The DLR and Jubilee lines have level access from platform to train.
    • Train access ramps are available for all other services.
    • Passengers are advised to pre-book the special assistance service.
    • Push button help points are available on all platforms.
    • Seating with armrests is available on platforms.

Accessible Toilet

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • The accessible toilet is 90m (98yd 1ft) from the main entrance.
    • The accessible toilet is located on the Jubilee Line level concourse, behind the glass lift.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 155cm x 182cm (5ft 1in x 5ft 12in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 42cm (1ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not a functional emergency alarm available.
    • It is out of reach (higher than 10cm (4") from floor).
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The hand dryer is 115cm (3ft 9in) high.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The toilet roll holder is 115cm (3ft 9in) high.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Inside the venue, there is level access to the baby change facility.
    • Baby change facilities are located in the accessible toilet at the Westfield entrance.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • The accessible toilet is accessed via a lobby, which also has a heavy door.
    • There are 2 further accessible toilets at the Westfield entrance.
    • The toilets are to the right just after the ticket barriers (pictures 2 and 3).
    • These toilets are not signposted and do not feature on station maps.
    • The toilets are kept locked.
    • The key is not a Radar key.
    • Staff at the ticket barriers will unlock the toilets on request.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff are Text Relay aware.