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TFL Accessible Buses

., London

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Access Guide

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Introduction

  • Comments View
    • All TFL buses (except the preserved original Routemaster buses, which do not operate in Newham) are fitted with a ramp to the centre door.
    • The bus surveyed was a standard double-decker model.
    • Most single deck buses have similar ground floor and entrance arrangements.
    • Single deck buses which only have one door have a ramp at this door.
    • TFL offer a travel mentoring scheme to help disabled passengers gain the confidence to become independent travellers.
    • The maximum size of wheelchair that can be carried is 70 x 120cm.
    • The maximum size of mobility scooter is 60 x 100cm with a turning radius of 120cm.
    • The maximum combined weight of wheelchair/ scooter and user is 300kg.

Outside Access (Accessible Entrance)

  • This information is for the entrance located at the centre of the bus.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 104cm (3ft 5in) wide.

Level Change (Accessible Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the entrance to the pavement.
  • The ramp or slope is moderate.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 80cm (2ft 7in).
  • Comments View
    • The powered ramp is operated by the bus driver.
    • There is a 300kg total weight limit on the ramp.
    • The bus driver is able to lower the bus to minimise the slope of the ramp.

Outside Access (Front Entrance)

  • This information is for the entrance located at the front of the bus.
  • There is not level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 100cm (3ft 3in) wide.
  • Comments View
    • The driver is able to lower the bus to minimise the step between the pavement and the bus floor.

Inside Access

  • There is space for one wheelchair or mobility scooter user opposite the central door.
  • Wheelchair and scooter users are advised to travel facing backwards, with the back of the wheelchair against the padded backrest.
  • There are grab rails to both sides of this area.
  • Wheelchair users have priority over other passengers, including those with pushchairs.
  • There are marked seats near the entrances where passengers with mobility difficulties have priority.
  • On the bus surveyed, the rear two rows of seats on the ground floor were raised up by a deep step.
  • Other bus models may vary.
  • Bus announcements are audible and visual, and give the location of the next bus stop.

Other Floors (Stairs to Upper Deck)

  • Steps View
    • There are 9 steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Other View
    • The services on the floors which are not accessible are additional seating.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Comments View
    • Braille and large print information can be ordered from TFL customer services.
    • Buses accept payment by Oyster card, a contactless payment card or using a travelcard or season ticket.
    • Cash is not accepted on buses.
    • Wheelchair or mobility scooter users do not need to show a ticket or validate a Freedom Pass or Oyster card to travel.