You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 23:00.
• Tuesday 10:00 - 23:00.
• Wednesday 10:00 - 23:00.
• Thursday 10:00 - 23:00.
• Friday 10:00 - 23:00.
• Saturday 10:00 - 23:00.
• Sunday 10:00 - 23:00.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in Stratford.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Stratford.
• The nearest underground station is Stratford - Jubilee and Central Lines.

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• Comments View
  • Stratford station also has DLR and overground services.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is University Square Blue Badge Car Park.
  • The car park is located on Salway Road, off Great Eastern Road.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Comments View
  • The car park has 10+ Blue Badge bays.
  • The nearest bays are 80m from the theatre main entrance.
  • Cars can drop off passengers in the loading bay in front of the building.
  • There are cobbled surfaces in the area around the theatre.

You are on Outside Access (Theatre Bar Entrance). Skip to the next section.

Outside Access (Theatre Bar Entrance)

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• Entrance View
  • This information is for the entrance located to the right of the main entrance.
  • There is ramped/sloped and stepped access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 90cm.
• Ramp/Slope View
  • The ramp/slope is located to the left as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The width of the ramp/slope is 117cm (3ft 10in).
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 9 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • The theatre bar can also be reached from inside the theatre.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• There is not a bell/buzzer.
• There is not an intercom.
• The main door(s) open(s) automatically (towards you).

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• Second set of doors View
  • The automatic doors are push pad activated.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 112cm (3ft 8in).
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is / are double.
  • The door(s) is / are permanently held open.
  • The width of the door opening is 115cm (3ft 9in).

You are on Outside Access (Accessible Auditorium Entrance). Skip to the next section.

Outside Access (Accessible Auditorium Entrance)

• This information is for the entrance located to the left of the main entrance.
• There is level access into the venue.
• The main doors open towards you (pull).
• The doors are double width.
• The door opening is 120cm (3ft 11in) wide.

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• Comments View
  • These doors are used to provide a step-free route into the ground floor seating area of the auditorium.
  • They are opened by staff from the inside when required.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk/counter is 5m (5yd 1ft) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is not signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • The box office stays open later on performance days.
  • Customers who require wheelchair access or other facilities are advised to book by telephone or in person to discusss their requirements.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• This venue does play background music.
• Music is played in the bar area.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Theatre. Skip to the next section.

Theatre

• There are designated spaces for wheelchair users.
• Designated seating is located in on the ground floor, in Row N (rear), or Row F (front).
• Wheelchairs are left with you.
• A companion may sit with you.
• Companions sit alongside or in front of you.
• This venue does provide audio described performances.
• There is a hearing assistance system.
• The hearing assistance system is a headset.
• Staff are trained to use the hearing assistance system.
• A deposit is required for the hearing assistance system.
• The rows suitable for hearing assistance systems are stalls or the dress circle.
• There is not a wheelchair to borrow.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

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• Comments View
  • Free tickets are available for the companions of disabled visitors.
  • For a step-free route from the auditorium to the bar or toilets, exit the bulding via the doors at the rear of the auditorium and re-enter by the main entrance.
  • There is a slope down towards the front across the ground floor auditorium.

You are on Level Change (Foyer to Audtorium). Skip to the next section.

Level Change (Foyer to Audtorium)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located after the doors into the auditorium.
• There is/are 3 step(s) to the area/service.
• The lighting levels at the step(s) are low.
• The step(s) is/are not clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • These steps can be bypassed using the accessible entrance into the auditorium.

You are on Other Floors (Dress and Upper Circle). Skip to the next section.

Other Floors (Dress and Upper Circle)

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• Steps View
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low to moderate.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the dress and upper circle seating areas.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right of the main foyer.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is approximately 25m (27yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 86cm x 125cm (2ft 10in x 4ft 1in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lift gives level access to the upper floor accessible toilets.
  • From the lift level there are steps to access the dress circle and upper circle seating areas.

You are on Level Change (Lift to Dress Circle). Skip to the next section.

Level Change (Lift to Dress Circle)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from the lift into the dress circle of the auditorium.
• There is/are 9 step(s) to the area/service.
• The lighting levels at the step(s) are low to moderate.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • From this level the circle seating is stepped.
  • There are no handrails in the auditorium.

You are on Level Change (Foyer to Bar). Skip to the next section.

Level Change (Foyer to Bar)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located in the main foyer, towards the rear of the building.
• The ramp/slope is permanent.
• The ramp does have handrails.
• The handrails are on the left going up.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the bar.
• The bar does serve food.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 30m (32yd 2ft) from the main entrance.
• The distance between the floor and the lowest table is 70cm (2ft 4in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals.

You are on Accessible Toilet (Ground Floor - Left Hand Transfer). Skip to the next section.

Accessible Toilet (Ground Floor - Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
  • This accessible toilet is located at the rear of the building, after the ramp up to the theatre bar.
  • There is not level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and clinical waste disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is poor.
  • The lighting levels are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in this accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).
• Comments View
  • There are additional accessible toilets on floors 1 and 2.
  • There is level access to these toilets by lift.
  • These toilets also have the transfer space to the left.
  • They have a dropdown rail on the transfer side.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the rear of the building, after the ramp to the theatre bar.
  • The female and male toilets are approximately 60m (65yd 1ft) from the main entrance.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.

You are on Additional Info. Skip to the next section.

Additional Info

• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside on the square.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level 1.