Access Guide
Opening Times
- Monday 10:00 - 23:00.
- Tuesday 10:00 - 23:00.
- Wednesday 10:00 - 23:00.
- Thursday 10:00 - 23:00.
- Friday 10:00 - 23:00.
- Saturday 10:00 - 23:00.
- Sunday 10:00 - 23:00.
Location
- The venue is situated within the centre of the town.
- This venue is situated in Stratford.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Stratford.
- The nearest underground station is Stratford - Jubilee and Central Lines.
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Comments
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- Stratford station also has DLR and overground services.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is University Square Blue Badge Car Park.
- The car park is located on Salway Road, off Great Eastern Road.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Comments
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- The car park has 10+ Blue Badge bays.
- The nearest bays are 80m from the theatre main entrance.
- Cars can drop off passengers in the loading bay in front of the building.
- There are cobbled surfaces in the area around the theatre.
Outside Access (Theatre Bar Entrance)
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Entrance
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- This information is for the entrance located to the right of the main entrance.
- There is ramped/sloped and stepped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The width of the door opening is 90cm.
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Ramp/Slope
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- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 117cm (3ft 10in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 9 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
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- The theatre bar can also be reached from inside the theatre.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically (towards you).
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Second set of doors
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- The automatic doors are push pad activated.
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 112cm (3ft 8in).
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are permanently held open.
- The width of the door opening is 115cm (3ft 9in).
Outside Access (Accessible Auditorium Entrance)
- This information is for the entrance located to the left of the main entrance.
- There is level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The door opening is 120cm (3ft 11in) wide.
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Comments
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- These doors are used to provide a step-free route into the ground floor seating area of the auditorium.
- They are opened by staff from the inside when required.
Reception (Box Office)
- The desk/counter is 5m (5yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- Staff are trained to use the system.
- The hearing assistance system was not tested at the time of the survey.
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Comments
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- The box office stays open later on performance days.
- Customers who require wheelchair access or other facilities are advised to book by telephone or in person to discusss their requirements.
Inside Access
- There is not level access to the service(s).
- This venue does play background music.
- Music is played in the bar area.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Theatre
- There are designated spaces for wheelchair users.
- Designated seating is located in on the ground floor, in Row N (rear), or Row F (front).
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit alongside or in front of you.
- This venue does provide audio described performances.
- There is a hearing assistance system.
- The hearing assistance system is a headset.
- Staff are trained to use the hearing assistance system.
- A deposit is required for the hearing assistance system.
- The rows suitable for hearing assistance systems are stalls or the dress circle.
- There is not a wheelchair to borrow.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
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Comments
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- Free tickets are available for the companions of disabled visitors.
- For a step-free route from the auditorium to the bar or toilets, exit the bulding via the doors at the rear of the auditorium and re-enter by the main entrance.
- There is a slope down towards the front across the ground floor auditorium.
Level Change (Foyer to Audtorium)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located after the doors into the auditorium.
- There is/are 3 step(s) to the area/service.
- The lighting levels at the step(s) are low.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- These steps can be bypassed using the accessible entrance into the auditorium.
Other Floors (Dress and Upper Circle)
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Steps
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- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are low to moderate.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are the dress and upper circle seating areas.
Lift
- There is a lift for public use.
- The lift is located to the right of the main foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is approximately 25m (27yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 86cm x 125cm (2ft 10in x 4ft 1in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
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- The lift gives level access to the upper floor accessible toilets.
- From the lift level there are steps to access the dress circle and upper circle seating areas.
Level Change (Lift to Dress Circle)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading from the lift into the dress circle of the auditorium.
- There is/are 9 step(s) to the area/service.
- The lighting levels at the step(s) are low to moderate.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- From this level the circle seating is stepped.
- There are no handrails in the auditorium.
Level Change (Foyer to Bar)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the main foyer, towards the rear of the building.
- The ramp/slope is permanent.
- The ramp does have handrails.
- The handrails are on the left going up.
Eating and Drinking
- The following information is for the bar.
- The bar does serve food.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 30m (32yd 2ft) from the main entrance.
- The distance between the floor and the lowest table is 70cm (2ft 4in).
- The distance between the floor and the highest table is 73cm (2ft 5in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is Braille, tactile and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
- This accessible toilet is located at the rear of the building, after the ramp up to the theatre bar.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 75cm (2ft 6in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in this accessible toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
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Comments
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- There are additional accessible toilets on floors 1 and 2.
- There is level access to these toilets by lift.
- These toilets also have the transfer space to the left.
- They have a dropdown rail on the transfer side.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located at the rear of the building, after the ramp to the theatre bar.
- The female and male toilets are approximately 60m (65yd 1ft) from the main entrance.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located outside on the square.
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to BSL level 1.