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Theatre Royal Stratford East

Gerry Raffles Square, Stratford, London, E15 1BN

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in Stratford.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Stratford.
  • The nearest underground station is Stratford - Jubilee and Central Lines.

Opening Times

  • Monday 10:00 - 23:00.
  • Tuesday 10:00 - 23:00.
  • Wednesday 10:00 - 23:00.
  • Thursday 10:00 - 23:00.
  • Friday 10:00 - 23:00.
  • Saturday 10:00 - 23:00.
  • Sunday 10:00 - 23:00.

Parking

  • The venue does not have its own car park.
  • Public Car Parks View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is University Square Blue Badge Car Park.
    • The car park is located on Salway Road, off Great Eastern Road.
  • Standard On Street Parking View
    • Clearly signed and / or standard marked parking bays are not available.
  • Comments View
    • The car park has 10+ Blue Badge bays.
    • The nearest bays are 80m from the theatre main entrance.
    • Cars can drop off passengers in the loading bay in front of the building.
    • There are cobbled surfaces in the area around the theatre.

Outside Access (Theatre Bar Entrance)

  • Entrance View
    • This information is for the entrance located to the right of the main entrance.
    • There is ramped/sloped and stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are heavy.
    • The width of the door opening is 90cm.
  • Ramp/Slope View
    • The ramp/slope is located to the left as you face the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.
    • The width of the ramp/slope is 117cm (3ft 10in).
    • The ramp/slope does bypass the step(s).
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 9 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 14cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on the right going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
  • Comments View
    • The theatre bar can also be reached from inside the theatre.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically (towards you).
  • Second set of doors View
    • The automatic doors are push pad activated.
    • The door(s) is / are double.
    • The door(s) is / are heavy.
    • The width of the door opening is 112cm (3ft 8in).
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is / are double.
    • The door(s) is / are permanently held open.
    • The width of the door opening is 115cm (3ft 9in).

Outside Access (Accessible Auditorium Entrance)

  • This information is for the entrance located to the left of the main entrance.
  • There is level access into the venue.
  • The main doors open towards you (pull).
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.
  • Comments View
    • These doors are used to provide a step-free route into the ground floor seating area of the auditorium.
    • They are opened by staff from the inside when required.

Reception (Box Office)

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a portable loop.
  • Staff are trained to use the system.
  • Comments View
    • The box office stays open later on performance days.
    • Customers who require wheelchair access or other facilities are advised to book by telephone or in person to discusss their requirements.
  • Opening Times View
    • Monday 10:00 - 18:00.
    • Tuesday 10:00 - 18:00.
    • Wednesday 10:00 - 18:00.
    • Thursday 10:00 - 18:00.
    • Friday 10:00 - 18:00.
    • Saturday 10:00 - 18:00.
    • Sunday 10:00 - 18:00.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played in the bar area.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located on the ground floor rear row N, or front row F.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit alongside or in front of you.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a headset.
  • Staff are trained to use the hearing system.
  • A deposit is required for the sound enhancement system.
  • The rows suitable for hearing loops are stalls or dress circle.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • Free tickets are available for the companions of disabled visitors.
    • For a step-free route from the auditorium to the bar or toilets, exit the bulding via the doors at the rear of the auditorium and re-enter by the main entrance.
    • There is a moderate slope down towards the front across the ground floor auditorium.

Level Change (Foyer to Audtorium)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located after the doors into the auditorium.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are low.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • These steps can be bypassed using the accessible entrance into the auditorium.

Other Floors (Dress and Upper Circle)

  • Steps View
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are low.
  • Other View
    • The services on the floors which are not accessible are dress and upper circle seating areas.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the main foyer.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 25m (27yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 86cm x 125cm (2ft 10in x 4ft 1in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.
  • Comments View
    • The lift gives level access to the upper floor accessible toilets.
    • From the lift level there are steps to access the dress circle and upper circle seating areas.

Level Change (Lift to Dress Circle)

  • There are steps to access this area / service.
  • The steps are located from the level of the lift into the dress circle of the auditorium.
  • There is / are 6 step(s) to the area / service.
  • The lighting levels at the steps are low.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • From this level the circle seating is stepped.
    • There are no handrails in the auditorium.

Level Change (Foyer to bar)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in the main foyer, towards the rear of the building.
  • The ramp/slope is permanent.
  • The ramp does have handrails.
  • The handrails are on the left going up.

Eating and Drinking

  • The following information is for the bar.
  • The bar does serve food.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 30m (32yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille, tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the main entrance.
    • This accessible toilet is located at the rear of the building, after the ramp up to the theatre bar.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is no dropdown rail for the toilet.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the ground floor accessible toilet.
    • The height of the baby change table once extended is 95cm (3ft 1in).
  • Comments View
    • There are additional accessible toilets on floors 1 and 2.
    • There is level access to these toilets by lift.
    • These toilets also have the transfer space to the left.
    • They have a drop down rail on the transfer side.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located There are area's outside on the square assistance dogs can use to go to the toilet.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level 1.