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Twenty Twelve Restaurant

Holiday Inn London Stratford City, 10a Chestnut Plaza, Westfield Stratford City, London, E20 1GL

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Access Guide

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  • Comments View
    • The Twenty Twelve restaurant is located on the third floor reception level of the Holiday Inn.
    • It is open to non-residents for dinner Monday - Saturday.
    • At other times a more limited food menu is available from the bar.
    • Please contact the venue for details.


  • The venue is located within Westfield Stratford City.
  • The venue is in a pedestrian area.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Stratford International/Stratford.
  • The nearest underground station is Stratford (Jubilee and Central Lines).
  • The nearest DLR station is Stratford International/Stratford.

Opening Times

  • Monday 17:30 - 22:00.
  • Tuesday 17:30 - 22:00.
  • Wednesday 17:30 - 22:00.
  • Thursday 17:30 - 22:00.
  • Friday 17:30 - 22:00.
  • Saturday 17:30 - 22:00.
  • Sunday Closed.


  • Please see the guide to Westfield Stratford City for details of parking.
  • The nearest parking area is Car Park B.
  • There is lift access from the car park to the pedestrian area close to the hotel entrance.
  • The closest vehicle access at street level is from Westfield Avenue.

Outside Access (Main Entrance)

  • This information is for the entrance located at the junction of Chestnut Plaza and The Street pedestrianised areas.
  • There is level access into the venue.
  • The main doors open automatically.
  • The doors are double width.
  • The door opening is 180cm (5ft 11in) wide.


  • There is a lift for public use.
  • The lift is located across the foyer from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-3-4-5-6-7.
  • The lift is 10m (10yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 106cm (3ft 6in).
  • The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • The lift is used by all guests to travel to the reception on level 3 and to all bedroom floors.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • The restaurant opens directly from the hotel foyer, beyond the main reception on the third floor (photograph 1).
    • There are no doors to enter the restaurant.
    • Meals can be taken on the outside terrace in warm weather (photograph 4).

Eating and Drinking

  • The following information is for the restaurant.
  • The restaurant is located on the third floor of the hotel, beyond the reception area.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 35m (38yd 10in) from the lift.
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is modern European cuisine.

Accessible Toilet

  • There are accessible toilet facilities within this venue.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial and tactile signage on or near the toilet door.
    • This accessible toilet is approximately 55m (60yd 5in) from the third floor lift.
    • This accessible toilet is located ahead from the lifts, beyond the bar and restaurant.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door is light.
    • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is poor.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the far end of the third floor, past the bar and restaurant.
    • The female and male toilets are approximately 55m (60yd 5in) from the lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the third floor baby care room.
    • The height of the baby change table once extended is 77cm (2ft 6in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.