You are on Introduction. Skip to the next section.

Introduction

• Related link TFL Accessibility Guides.
• Https://tfl.gov.uk/forms/12387.aspx

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• Comments View
  • At the time of our visit there was no step free access to the Jubilee or District lines.
  • This is due to lift refurbishment.
  • Work is expected to be complete by late February 2015.
  • For step-free access, please speak to a member of staff, or call the Travel Information Centre on 0343 222 1234.
  • From the Jubilee Line, passengers are advised to continue to Stratford or Canning Town and transfer to the DLR.

You are on Opening Times (Station). Skip to the next section.

Opening Times (Station)

• Monday 05:00 - 01:15.
• Tuesday 05:00 - 01:15.
• Wednesday 05:00 - 01:15.
• Thursday 05:00 - 01:15.
• Friday 05:00 - 01:15.
• Saturday 05:00 - 01:15.
• Sunday 06:00 - 00:30.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the area.
• This venue is situated in West Ham.
• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is not a car park for public use within 200m (approx).
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located outside the main entrance.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Manor Road.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 600cm (19ft 8in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located from the entrance to the ticket barriers and beyond the barriers.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp after the barriers does not have handrails.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on the right after the main entrance.
• The ticket office is 15m (16yd 1ft) from the main entrance.
• The train companies operating from within this station are DLR; National Rail (line between Fenchurch Street and Shoeburyness): District, Hammersmith and City, Jubilee Underground Lines.
• There is not a taxi rank at the station.
• Shops and services within the station include a convenience store to the left of the main entrance.
• All key concourse shops and services have level access.
• There are 8 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are all.
  • There is not a wheelchair available to borrow.
• Comments View
  • There are push button help points on all platforms and on the main concourse.

You are on Counter (Ticket Office). Skip to the next section.

Counter (Ticket Office)

• The counter is 15m (16yd 1ft) from the main entrance.
• There is not level access to the counter from the entrance.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section.
• There is a hearing assistance system.
• The height of the counter is high.
• The type of system is a fixed loop.
• Staff are trained to use system.
• Lighting levels are medium.

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• Comments View
  • The ticket office is on the right just before the ticket barriers.

You are on Level Change (Access to Platforms 7 and 8). Skip to the next section.

Level Change (Access to Platforms 7 and 8)

• There are steps to access this area / service.
• The steps are located to the right of the concourse after the ticket barriers.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • There are similar steps to all platforms.

You are on Lift (Concourse to Platforms 7-8). Skip to the next section.

Lift (Concourse to Platforms 7-8)

• There is a lift for public use.
• The lift is located beyond the stairs to platforms 7 and 8.
• The lift is a standard lift.
• The floors which are accessible by this lift are concourse - platforms.
• The lift is 70m (76yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 94cm x 140cm (3ft 1in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Level Change (Access to Bridge to DLR and Jubilee Line). Skip to the next section.

Level Change (Access to Bridge to DLR and Jubilee Line)

• There are steps to access this area / service.
• The steps are located to the left after the main entrance ticket barriers.
• There is / are 15+ step(s) to the area / service.
• The lighting levels at the steps are bright.
• The step(s) is/are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.
• There is a standard and / or platform lift to access this service.
• The lift does bypass the steps.

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• Comments View
  • There are also escalators to the right of the stairs.
  • The top and bottom of the escalators are not clearly marked .
  • The escalator steps are not clearly marked.
  • There are similar stairs from the bridge level to platforms 3-4 (DLR) and 5-6 for the Jubilee Line.
  • There is also an up escalator from platforms 5-6 to the bridge level.

You are on Lift (Concourse to Bridge for DLR and Jubilee Line). Skip to the next section.

Lift (Concourse to Bridge for DLR and Jubilee Line)

• There is a lift for public use.
• The lift is located to the right after the main entrance ticket barriers.
• The lift is a standard lift.
• The floors which are accessible by this lift are concourse - bridge.
• The lift is 40m (43yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 140cm x 145cm (4ft 7in x 4ft 9in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is a similar lift from the bridge level to platforms 3-4 (DLR).

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• The platform(s) accessed by lift is / are 1-3-5-6-7-8.
• The platform(s) accessed by steps only is / are 2 and 4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3-5-6-7-8.

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• Comments View
  • Platforms 1-2-7-8 are accessed from the main concourse.
  • Other platforms are accessed from the bridge.
  • The Jubilee line, DLR and the Hammersmith and City lines give level access from platform to train.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Staff are Text Relay aware.