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West Ham Station

., Manor Road, London, E15 3BN

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Access Guide

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Introduction

  • Comments View
    • At the time of our visit there was no step free access to the Jubilee or District lines.
    • This is due to lift refurbishment.
    • Work is expected to be complete by late February 2015.
    • For step-free access, please speak to a member of staff, or call the Travel Information Centre on 0343 222 1234.
    • From the Jubilee Line, passengers are advised to continue to Stratford or Canning Town and transfer to the DLR.

Opening Times (Station)

  • Monday 05:00 - 01:15.
  • Tuesday 05:00 - 01:15.
  • Wednesday 05:00 - 01:15.
  • Thursday 05:00 - 01:15.
  • Friday 05:00 - 01:15.
  • Saturday 05:00 - 01:15.
  • Sunday 06:00 - 00:30.

Location

  • The venue is situated within the centre of the area.
  • This venue is situated in West Ham.
  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located on Manor Road.
  • There is not level access into the venue.
  • The main doors open (no doors).
  • The door opening is 600cm (19ft 8in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located from the entrance to the ticket barriers and beyond the barriers.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The ramp does have handrails.
  • The handrails are on both sides.

Train Station

  • There are generally 4 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • There is a ticket office.
  • The ticket office is located on the right after the main entrance.
  • The ticket office is 15m (16yd 1ft) from the main entrance.
  • The train companies operating from within this station are DLR; National Rail (line between Fenchurch Street and Shoeburyness): District, Hammersmith and City, Jubilee Underground Lines.
  • There is not a taxi rank at the station.
  • Shops and services within the station include a convenience store to the left of the main entrance.
  • All key concourse shops and services have level access.
  • There are 8 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are all.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There are push button help points on all platforms and on the main concourse.

Counter (Ticket Office)

  • The counter is 15m (16yd 1ft) from the main entrance.
  • There is not level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section.
  • The height of the counter is high.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use system.
  • Lighting levels are medium.
  • Comments View
    • The ticket office is on the right just before the ticket barriers.
  • Opening Times View
    • Monday 06:15 - 17:00.
    • Tuesday 06:15 - 17:00.
    • Wednesday 06:15 - 17:00.
    • Thursday 06:15 - 17:00.
    • Friday 06:15 - 17:00.
    • Saturday 09:15 - 18:00.
    • Sunday 09:30 - 16:30.

Level Change (Access to Platforms 7 and 8)

  • There are steps to access this area / service.
  • The steps are located to the right of the concourse after the ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.

Lift (Concourse to Platforms 7-8)

  • There is a lift for public use.
  • The lift is located beyond the stairs to platforms 7 and 8.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are concourse - platforms.
  • The lift is 70m (76yd 1ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 94cm x 140cm (3ft 1in x 4ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Level Change (Access to Bridge to DLR and Jubilee Line)

  • There are steps to access this area / service.
  • The steps are located to the left after the main entrance ticket barriers.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • There are also escalators to the right of the stairs.
    • The top and bottom of the escalators are not clearly marked .
    • The escalator steps are not clearly marked.
    • There are similar stairs from the bridge level to platforms 3-4 (DLR) and 5-6 for the Jubilee Line.
    • There is also an up escalator from platforms 5-6 to the bridge level.

Lift (Concourse to Bridge for DLR and Jubilee Line)

  • There is a lift for public use.
  • The lift is located to the right after the main entrance ticket barriers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are concourse - bridge.
  • The lift is 40m (43yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 140cm x 145cm (4ft 7in x 4ft 9in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There is a similar lift from the bridge level to platforms 3-4 (DLR).

Train Station Platform

  • The platform(s) accessed by lift is / are 1-3-5-6-7-8.
  • The platform(s) accessed by steps only is / are 2 and 4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-3-5-6-7-8.
  • Comments View
    • Platforms 1-2-7-8 are accessed from the main concourse.
    • Other platforms are accessed from the bridge.
    • The Jubilee line, DLR and the Hammersmith and City lines give level access from platform to train.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff are Text Relay aware.