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West Silvertown DLR Station

North Woolwich Road, Newham, London, E16 1UD

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Access Guide

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Introduction (DLR Services)

  • Related link TFL Accessibility Guides.
  • Https://tfl.gov.uk/forms/12387.aspx
  • Comments View
    • The Docklands Light Railway (DLR) is a fully accessible public transport network with step-free access into all stations.
    • TFL produce a range of accessibility guides including audio guides and large print maps showing step-free routes and the location of toilets on the network.
    • Please see the link above to download or order guides.
    • Most DLR stations are not staffed.
    • Station buildings do not have doors or ticket barriers and are open 24 hours a day.
    • Train services are not 24 hours.
    • Please see link to TFL website for train operating times at each station.
    • Self-service ticket machines are available at each station.
    • Oyster cards, contactless payment cards and travel cards are accepted.
    • There is level access from platform to train at every station.
    • Wheelchair users are advised to reverse on and off the train to overcome any gap between the platform and the train.
    • Every train has a member of staff to assist customers.
    • There is a push button alarm call point on every platform, linked to a control centre.
    • The control centre can alert the staff on the train to customers waiting to board who will require assistance.
    • All platforms have some shelter and fixed seating with armrests.

Location

  • This venue is situated in West Silvertown.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is West Ham.
  • The nearest underground station is Canning Town - Jubilee Line.

Parking

  • The venue does not have its own car park.

Train Station

  • The station is not staffed.
  • The train companies operating from within this station are DLR - Woolwich Arsenal / London City Airport branch.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1-2.
  • Comments View
    • Self-service ticket machines are available at street level at the eastern side of the stair / lift towers.

Level Change (Access to Platforms)

  • There are steps to access this area / service.
  • The steps are located in each stair tower.
  • There is / are 15+ step(s) to the area / service.
  • The lighting levels at the steps are bright.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a standard and / or platform lift to access this service.
  • The lift does bypass the steps.
  • Comments View
    • There are identical stairs in each stair / lift tower and in the additional stair towers at the opposite end of the platforms.

Lift (Access to Platforms)

  • There is a lift for public use.
  • The lift is located in the two eastern stair / lift towers.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are street - platform.
  • The lift is 4m (4yd 1ft) from the street entrance.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 200cm x 140cm (6ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.
  • Comments View
    • There are identical lifts in each stair / lift tower, one for each platform.

Train Station Platform

  • The platform(s) accessed by lift is / are 1-2.

Accessible Toilet

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info