Access Guide
Assisted Travel Information
- Assisted Travel Helpline Number: 0800 528 2100 available 24 hours a day, every day of the week (except 25th and 26th December).
- Assisted Travel Textphone Number: 0800 692 0792 available 24 hours a day, every day of the week (except 25th and 26th December).
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is Putney Bridge.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 340cm x 490cm (11ft 2in x 16ft 1in).
- Standard marked parking bays are located on Station Road.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The parking on Station Road is limited to 20 minutes, with no return within 40 minutes.
Outside Access (Platform 1 Entrance)
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Entrance
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- This information is for the entrance located on Station Road, at the side of Platform 1.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- The entrance is 140cm wide.
- There are two self-service machines available next to this entrance.
Outside Access (Rocks Lane Entrance)
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Entrance
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- This information is for the entrance located on Rocks Lane.
- There is stepped access at this entrance.
- There are no doors at this entrance.
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Step(s)
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- The step(s) is/are located immediately beyond the entrance.
- There is/are 10 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
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- The entrance is 140cm wide.
- This entrance leads onto the main footbridge between all platforms.
Outside Access (Platform 4 Entrance)
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Entrance
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- This information is for the entrance located at the side of Platform 4, leading from Roehampton footpath.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
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Ramp/Slope
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- The ramp/slope is located on the approach to the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- The entrance is 125cm wide.
Reception (Ticket Office - Platforms 2 and 3)
- The desk/counter is 32m (34yd 2ft) from the Rocks Lane entrance.
- There is not level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- There are two ticket counters available opposite the stairs.
- There is a self-service ticket machine on the left as you approach the ticket counter from the stairs.
Train Station
- There are generally 2 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- The station is not staffed between 13.00-06.45 during the week, 15.00-07.00 on Saturdays and 13.00-10.00 on Sundays.
- There is a ticket office.
- The ticket office is located on Platforms 2-3.
- The ticket office is 32m (34yd 2ft) from the Rocks Lane entrance.
- The train companies operating from within this station are South Western Railway.
- The train companies that operate within this station include:.
- Please click here for access information for South Western Railway.
- There is not a taxi rank at the station.
- There are 4 platform(s) in the station.
- The platform(s) accessed by ramp / slope is / are Platforms 1 and 4.
- The platform(s) accessed by steps only is / are Platforms 2 and 3.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Platforms which have tactile markings at the platform edge are Platforms 1, 2, 3 and 4.
Level Change (Footbridge)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the platforms.
- There is/are 15+ step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
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Comments
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- Photographs 1, 2 and 3 show the footbridge.
- Photographs 4, 5 and 6 show the stairs from the footbridge to platform 1.
- Photographs 7 and 8 show the stairs from the footbridge to platforms 2 and 3.
- Photographs 9 and 10 show the stairs from the footbridge to platform 4 and Roehampton footpath.
- Photographs 11 and 12 show the stairs from the footbridge to Station Road.
Toilet with Adaptations
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.