Access Guide
Opening Times
- Monday Closed.
- Tuesday Closed.
- Wednesday Closed.
- Thursday Closed.
- Friday 11:00 - 15:00.
- Saturday 11:00 - 15:00.
- Sunday 14:00 - 16:00.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Twickenham.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is York House Car Park.
- The car park is located on Hall Road.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue.
- There is stepped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 146cm (4ft 9in).
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The width of the door opening is 78cm.
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Step(s)
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- The step(s) is/are located in front of the entrance.
- There is/are 3 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Reception
- The desk/counter is 2m (2yd 7in) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Inside Access
- There is level access to the service(s).
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- Braille signage for exhibits is not available.
- Touch tours are not available.
- Video tours are not available.
- There is not a hearing assistance system.
- Concessions are not available.
- There is not a wheelchair to borrow.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1 and 2.
- There are 12 steps between floors.
- The steps are clearly marked.
- The steps are deep (18cm+).
- The steps do have handrails.
- The steps have a handrail on the right going up.
- There is a landing.
- The lighting levels are medium.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are the first floor of the museum and a staff only area on the second floor.
Accessible Toilet
- Accessible toilet facilities are not available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the left of the building.
- The shared toilet(s) is/are approximately 5m (5yd 1ft) from the main entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels are medium.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.