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Dulwich Leisure Centre

2b Crystal Palace Road, Dulwich, London, SE22 9HB

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Access Guide

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Introduction

  • Services / facilities within the building include a creche, swimming pool, fitness centre, cafe and studios.

Opening Times

  • Monday 06:30 - 22:00.
  • Tuesday 06:30 - 22:00.
  • Wednesday 06:30 - 22:00.
  • Thursday 06:30 - 22:00.
  • Friday 06:30 - 22:00.
  • Saturday 07:00 - 18:00.
  • Sunday 07:00 - 22:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is East Dulwich/Peckham Rye.
  • The nearest underground station is Brixton.

Parking (Blue Badge Parking)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for Blue Badge holders.
    • The car park is located at the front of the building.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 2 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 480cm x 560cm (15ft 9in x 18ft 4in).
    • The nearest designated bay is 5m (5yd 1ft) from the main entrance.
    • The furthest designated bay is 7m (7yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • There is no standard parking in the car park.
    • There is unrestricted on-street parking in the road outside the venue.
    • The area is generally busy.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the venue.
  • There is level access into the venue.
  • The main door(s) open automatically (towards you).
  • The doors are double width.
  • The door opening is 130cm (4ft 3in) wide.
  • Second set of doors View
    • There is a small raised threshold in the doorway.
    • There is a second set of doors.
    • The door(s) open automatically (towards you).
    • The doors are double width.
    • The door opening is 130cm (4ft 3in) wide.
  • Comments View
    • There is level access to the entrance from the Blue Badge parking bays.
    • From the pedestrian entrance gate there is an easy slope towards the entrance.

Reception

  • The desk/counter is 5m (5yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are security barriers to the left and right of the reception to the wet and dry areas.
    • The wide barriers are 94cm.

Inside Access

  • There is not level access to the service(s).
  • This venue does play background music.
  • Music is played in the fitness suite.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.
  • Comments View
    • There is a pool viewing area with some fixed seating and space for wheelchair users to the left of the reception.
  • Comments View
    • There is a pool viewing area with some fixed seating and space for wheelchair users to the left of the reception.

Level Change (Creche)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in the corridor leading to the creche.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The handrails are on the right going up.

Eating and Drinking (Foyer Café)

  • The following information is for the café.
  • The café is located in the entranc foyer.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 5m (5yd 1ft) from the main entrance.
  • The standard height for tables is 69cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is drinks and snacks.
  • Opening Times View
    • Monday 07:00 - 19:00.
    • Tuesday 07:00 - 19:00.
    • Wednesday 07:00 - 19:00.
    • Thursday 07:00 - 19:00.
    • Friday 07:00 - 19:00.
    • Saturday 08:00 - 17:00.
    • Sunday 09:00 - 17:00.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located to the right of the reception, after the security barriers.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 22m (24yd 2in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 90cm x 105cm (2ft 11in x 3ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Swimming Pool

  • There is level access from the changing area to the swimming pool.
  • There is not a ramped entrance into the water.
  • There is a wet side chair available.
  • There is a hoist for wheelchair users to access the water.
  • The hoist is manual.
  • There are steps into the swimming pool.
  • There are 6 steps.
  • The steps do have handrails.
  • The handrails are on both sides.
  • There is a ladder type entrance into the water.
  • There is a handrail on both sides of the ladder.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the right side of the venue.
    • The fitness suite is 20m (21yd 2ft) from the main entrance.
    • There is not level access to the fitness suite.
    • There are not doors into the fitness suite.
  • IFI Accredited Fitness Suite View
    • A number of staff have received IFI Mark standard Disability Equality Training.
    • IFI accredited equipment is available.
    • For example: treadmill and upper body multi-station.
    • A portable hearing loop is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.

Accessible Changing Room (Room 1- Left)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the Family and Accessible Changing Room.
  • The facility is 4m (4yd 1ft) from the Family and Accessible Changing Room Entrance.
  • The door opens outwards.
  • The width of the door is 90cm (2ft 11in).
  • The door is locked by a lever twist.
  • The dimensions of the accessible changing room are 240cm x 200cm (7ft 10in x 6ft 7in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 168cm (5ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 48cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • The accessible changing room has a ceiling tracking hoist.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, a shower chair and a flip-down seat.
  • The height of the seat is 54cm (1ft 9in).
  • Comments View
    • The lowest height of the adjustable shower head is 130cm.
    • Both accessible changing rooms have doors leading directly out to the poolside.
    • The shower chair could be used in the other changing room and on the poolside with the hoist.
    • There are wheelchair accessible lockers outside of the accessible changing rooms, within the general family and accessible changing area.
    • Lighting levels are low.
    • There are two coat hooks 120 above the floor.

Accessible Changing Room (Room 2 - Right)

  • There are accessible changing rooms available.
  • The accessible changing room is located within the Family and Accessible Changing Room.
  • The facility is 6m (6yd 1ft) from the Family and Accessible Changing Room entrance.
  • The door opens outwards.
  • The width of the door is 90cm (2ft 11in).
  • The door is locked by a lever twist.
  • The dimensions of the accessible changing room are 242cm x 220cm (7ft 11in x 7ft 3in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 168cm (5ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • Wall mounted rails are available.
  • The toilet seat is 47cm (1ft 7in) above floor level.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 73cm (2ft 5in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • There is not a locker within the accessible changing room.
  • The accessible changing room has a ceiling tracking hoist.
  • There is not a changing bench.
  • There is a wheel in shower.
  • The facilities available in the accessible shower are an adjustable shower head, handrails and a flip-down seat.
  • The height of the seat is 54cm (1ft 9in).
  • Comments View
    • Both accessible changing rooms have doors leading directly out to the poolside.
    • There are two coat hooks 120cm high.

Accessible Shower (Family and Accessible Changing - Wet)

  • Accessible shower facilities are available.
  • The showers are located in the general area of the pool family and accessible changing room.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
  • The height of the seat is 54cm (1ft 9in).
  • Other facilities available are drop down rail in front of the seat.
  • There is level access to the services from the shower facilities.

Standard Changing Room (Family and Accessible Changing Room - Wet)

  • There are standard changing rooms available.
  • The standard changing room is 14m (15yd 11in) from the main entrance.
  • The standard changing room is 5m (5yd 1ft) from the reception desk.
  • The standard changing room is 4m (4yd 1ft) from the swimming pool.
  • The standard changing rooms are located to the left of the main corridor, left of the reception.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There are two accessible changing rooms within this changing room.
    • There are two standard toilets within the changing room.
    • There are two baby change benches in the changing room that fold out to 90 cm above the ground.

Standard Changing Room (Male and Female Wet CHanging)

  • There are standard changing rooms available.
  • The standard changing room is 12m (13yd 4in) from the main entrance.
  • The standard changing room is 11m (12yd 1in) from the reception desk.
  • The standard changing room is 8m (8yd 2ft) from the swimming pool.
  • The standard changing rooms are located to the left of the corridor for the men's and to the right for the women's.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.
  • Comments View
    • There is a standard toilet available within the changing room.

Standard Shower (Wet Changing)

  • Shower facilities are available.
  • The showers are located in the Family and Accessible Changing and the Male and Female Wet Changing.
  • There is level access to the shower facilities.

Level Change (Fitness Suite and Dry Changing)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located immediately after entering the fitness suite.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • The ramp does not have handrails.
  • The width of the ramp/slope is 140cm (4ft 7in).

Accessible Shower (Male Dry Changing)

  • Accessible shower facilities are available.
  • The showers are located in the standard male changing room.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
  • The height of the seat is 46cm (1ft 6in).
  • Other facilities available are drop down rails to front and side.
  • There is level access to the services from the shower facilities.

Accessible Toilet (Male Dry Changing)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • The accessible toilet is located within the male dry changing room off the fitness suite.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • The toilet is located in the men's changing room. There is a separate unisex facility next to the female changing room, directly off the fitness suite.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 153cm x 220cm (5ft x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are not mirrors.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is fair.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Accessible Shower (Female Dry Changing)

  • Accessible shower facilities are available.
  • The showers are located within the standard female dry changing room.
  • The facilities available in the accessible shower are an adjustable shower head, handrails, and a flip down seat.
  • The height of the seat is 54cm (1ft 9in).
  • Other facilities available are a drop down handrail in front of the seat.
  • There is level access to the services from the shower facilities.

Accessible Toilet (Fitness Suite)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is no signage on or near the toilet door.
    • The accessible toilet is 46m (50yd 11in) from the main entrance.
    • The accessible toilet is located towards the back of the fitness suite, on the right, next to the female dry changing room.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 180cm x 240cm (5ft 11in x 7ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Changing Room (Male Dry Changing)

  • There are standard changing rooms available.
  • The standard changing room is 35m (38yd 10in) from the main entrance.
  • The standard changing room is 29m (31yd 2ft) from the reception desk.
  • The standard changing room is 6m (6yd 1ft) from the fitness suite.
  • The standard changing rooms are located towards the back of the fitness suite.
  • There is level access to the standard changing rooms.
  • Comments View
    • There is an accessible toilet available within the changing room.

Standard Changing Room (Female Dry Changing)

  • There are standard changing rooms available.
  • The standard changing room is 46m (50yd 11in) from the main entrance.
  • The standard changing room is 40m (43yd 2ft) from the reception desk.
  • The standard changing rooms are located to the right, off the fitness suite.
  • There is level access to the standard changing rooms.
  • Shower facilities are available within the changing room(s).
  • There is level access to the shower facilities.

Standard Shower (Dry Changing)

  • Shower facilities are available.
  • The showers are located in the standard male and female dry changing rooms.
  • There is level access to the shower facilities.

Accessible Toilet (Reception)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile, pictorial, and written text signage on or near the toilet door.
    • The accessible toilet is 5m (5yd 1ft) from the main entrance.
    • The accessible toilet is located directly ahead from the main entrance.
    • In the reception area.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 89cm (2ft 11in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 225cm x 150cm (7ft 5in x 4ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • It is not a push button style of alarm.
    • Disposal facilities are not available in the cubicle.
    • There is not a coat hook.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.

Accessible Toilet (First Floor)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • The accessible toilet is 27m (29yd 1ft) from the main entrance.
    • The accessible toilet is located on the first floor to the left from the lift.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 80cm (2ft 7in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 130cm x 180cm (4ft 3in x 5ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is no dropdown rail.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.