Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Denmark Hill.
- The nearest underground station is Oval.
- The nearest Metro Station is Denmark Hill Overground.
Opening Times
- Monday 09:00 - 16:00.
- Tuesday 09:00 - 16:00.
- Wednesday 09:00 - 16:00.
- Thursday 09:00 - 16:00.
- Friday 09:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the venue.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are cobbles.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are permanently held open.
- The width of the door opening is 106cm (3ft 6in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 86cm (2ft 10in).
Level Change (Main Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 95cm (3ft 1in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the entrance.
- There is/are 4 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- The ramp/slope does bypass the step(s).
Level Change (Walkway)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
Outside Access (Garden Entrance)
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Entrance
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- This information is for the entrance located At the rear of the venue, towards the garden.
- There is ramped/sloped or stepped access at this entrance.
- The main door(s) open(s) towards you (pull).
- The door(s) may be difficult to open.
- The door(s) is/are single width.
- The width of the door opening is 92cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading up to the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 140cm (4ft 7in).
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located leading up to the entrance.
- There is/are 2 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
Level Change (Garden)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the middle of the Garden.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp/slope is 140cm (4ft 7in).
- There is a/are step(s) to access this area/service.
- The step(s) is/are located In the middle of the Garden.
- There is/are 2 step(s) to the area/service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is/are not clearly marked.
- The step(s) is/are shallow (2cm - 10cm).
- There is not a/are not handrail(s) at the step(s).
- The ramp/slope does bypass the step(s).
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/09/2023.
- The hearing assistance system was working at the time of testing.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
Counter (Customer Services)
- The counter is 5m (5yd 1ft) from the entrance.
- There is level access to the counter from the entrance.
- There is not a bell to attract attention.
- There is sufficient space to write or sign documents on the counter.
- The height of the counter is 105cm (3ft 5in).
- There is a lowered section.
- The height of the lowered section of the counter is 74cm.
- There is not a hearing assistance system.
- Lighting levels are good.
Reception (Customer Services)
- The desk/counter is 5m (5yd 1ft) from the Main Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 19/09/2023.
- The hearing assistance system was working at the time of testing.
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Comments
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- A lower selection is available for card payments (73cm).
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1 and 2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are good.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are offices and the unisex standard toilet.
Accessible Toilet (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 8m (8yd 2ft) from the main entrance.
- This accessible toilet is located to the left of the main entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 166cm x 179cm (5ft 5in x 5ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 140cm (4ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 104cm (3ft 5in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located Within the baby changing room.
- The height of the baby change table once extended is 86cm (2ft 10in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located on the first floor.
- The shared toilet(s) is/are approximately 10m (10yd 2ft) from the Main Entrance.
- Inside the venue, there is not level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the baby change room on the first floor.
- The height of the baby change table once extended is 86cm (2ft 10in).
- Inside the venue, there is not level access to the baby change facility.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located on the left side of the venue, on the first floor.
- The parent and baby room is approximately 10m from the Main Entrance.
- There is stepped access to the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is written text signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 86cm (2ft 10in).
- There are not disposal facilities in the parent and baby room.
- There is not a wash basin in the parent and baby room.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
Additional Info
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water cannot be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.
- Home visits / services are not available.