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Chingford Station

Station Road, Chingford, E4 6AL

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Access Guide

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Location

  • The venue is situated within the centre of the area.
  • This venue is situated in Chingford.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.

Opening Times

  • Monday 07:00 - 20:00.
  • Tuesday 07:00 - 20:00.
  • Wednesday 07:00 - 20:00.
  • Thursday 07:00 - 20:00.
  • Friday 07:00 - 20:00.
  • Saturday 07:00 - 20:00.
  • Sunday 08:00 - 15:40.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is at the front of the venue.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There are 3 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 240cm x 400cm (7ft 10in x 13ft 1in).
    • The nearest designated bay is 8m (26ft 3in) from the main entrance.
    • The furthest designated bay is 20m (22yd) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the station.
  • There is not level access into the venue.
  • The main doors open both ways.
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 154cm (5ft 1in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The doors open both ways.
    • The doors are double width.
    • The doors are heavy.
    • The door opening is 154cm (5ft 1in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.

Reception

  • The desk/counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • There are ticket gates to reach the station platforms. Staff are available to assist during ticket office hours.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • Lighting levels are medium.

Train Station

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 20:00 - 06:00.
  • There is a ticket office.
  • The ticket office is located on the right as you enter the station.
  • The ticket office is 5m (16ft 5in) from the main entrance.
  • The train companies operating from within this station are National Express.
  • There is a taxi rank at the station.
  • The taxi rank is 10m (32ft 10in) from the main entrance.
  • Shops and services within the station include Tani's Express and The Flower Station, News Express.
  • All key concourse shops and services have level access.
  • There are 3 platform(s) in the station.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 1.
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • There is a portable ramp available to access the trains.

Train Station Platform

  • This information is for platform(s) 1-2-3.
  • The platform(s) which has/have level access is / are 1-2.
  • The platform(s) accessed by ramp / slope is / are 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-2-3.
  • Accessible toilets are 45m (49yd) from the main entrance.

Accessible Toilet

  • There is an/are accessible toilet(s) within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 45m (49yd 8in) from the main entrance.
    • This accessible toilet is located at the front of Platform 1.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the ticket office.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 200cm x 365cm (6ft 7in x 11ft 12in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 130cm (4ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are poor.
  • Comments View
    • Baby change facilities are located within the venue.
    • The baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is not level access to the baby change facility.

Level Change (Toilets)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located leading up to the toilets.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 114cm (3ft 9in).

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.