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Pump House Museum

10 South Access Road, Walthamstow, London, E17 8AX

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Access Guide

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COVID-19 Information

Location

  • The venue is situated outside the centre of the city.
  • This venue is situated in Walthamstow.
  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is St James Street.
  • The nearest underground station is Blackhorse Road.

Opening Times

  • Monday Closed.
  • Tuesday 09:00 - 15:00.
  • Wednesday Closed.
  • Thursday 09:00 - 15:00.
  • Friday Closed.
  • Saturday Closed.
  • Sunday 09:00 - 15:00.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is at the front of the venue.
  • The car park type is open air/surface.
  • There are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.

Access Point (Main Entrance)

  • Access Point View
    • This information is for the access point located on South Access Road.
    • There is not an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is permanently held open.
    • The width of the gap is 350cm.
    • This access point leads on from the South Access Road into the museum grounds.
  • Ramp/Slope View
    • The ramp/slope is located leading up from the main road.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are moderate to good.

Outside Access (Museum Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the museum.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 76cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Museum

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • The availability of tactile signage does not depend on exhibition.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are not available.
  • There is not a hearing assistance system.
  • There is not a wheelchair to borrow.

Level Change (Train Exhibits)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at both ends of the carriage exhibit.
  • There is/are 4, 4 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Entrance (Café)

  • This information is for the entrance located at the front of the café.
  • Entrance View
    • There is stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 110cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 80cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located at the café entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 8cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • Just inside the second door into the café there is a shallow step which is not clearly marked and does not have handrails.

Eating and Drinking (Cafe)

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the café entrance.
  • The standard height for tables is 75cm.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is cold snacks and drinks.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the main entrance.
    • This accessible toilet is located at the rear of the yard.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a sliding bolt.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 170cm x 255cm (5ft 7in x 8ft 4in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 100cm (3ft 3in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 79cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Level Change (Accessible and Standard Male Facility)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Standard Toilet(s)

Level Change (Standard Female Toilet)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right side of the toilet block.
  • There is/are 2 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).

Additional Info

  • Staff do not receive disability awareness / equality training.
  • A bowl of water cannot be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.