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Terminal Building

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
  • Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

Getting Here

  • By Road View
    • London City Airport is located in East London, in the Royal Docks, off the A1020.
    • London City Airport offers 30 minutes of free parking to Blue Badge holders, please follow signs to the Pick Up Area. If you are being dropped off by car, a convenient place to do so is the Drop Off Area in front of the Terminal building. London City Airport has an Onsite Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • There are bus stops directly next to the airport, Step-free wheelchair access is available on the buses serving the airport.
  • By DLR View

Airport Parking

Route from Bus Stops

  • The airport is served by TFL bus services 473 and 474.
  • As with all TFL services, the buses are accessible to wheelchair users via a motorised ramp.
  • The furthest bus stop is 72m to the terminal car park entrance.
  • The covered walkway towards the building is level or with easy slopes.
  • There is a fixed bench seat at the end.
  • There is a pedestrian crossing from the walkway towards the building.
  • There is a flush kerb with tactile paving at the crossing.

Taxi Rank

  • There is also a taxi rank for black cabs.
  • The taxi rank is to the left when exiting the Terminal Building.
  • There is a covered walkway in this area (which can also be used as a smoking area by airport users).
  • The taxi pick up point is at the far end of the taxi rank, 18m from the Terminal Building exit.
  • The surface is level.
  • There are bollards by the head of the taxi queue.
  • Bollards are 100cm high.
  • The gap between bollards is 117cm.
  • Taxis may have ramps or steps to help passengers to enter them.
  • Passengers arriving by taxi may be dropped off in the designated drop-off zone outside the Terminal Building.

Outside Access (Entrance from DLR Station)

  • This information is for the entrance located from the London City Airport DLR Station into the Terminal Building foyer.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 166cm (5ft 5in).
  • Comments View
    • From this entrance it is 32m through the foyer to the doors into the main concourse.

Outside Access (Entrance from the Car Park and Drop-off Point)

  • This information is for the entrance located facing the drop off point and bus/taxi stands.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 215cm (7ft 1in).
  • Comments View
    • From this entrance it is 8m through the foyer to the doors into the main concourse.

Level Change (Entrance from the Car Park and Drop-off Point)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is slight.

Inside Access (Foyer)

  • There is level access to the service(s).
  • This venue does not play background music.
  • The lighting levels are bright.
  • The type of flooring in walkways and corridors is tiles.
  • Comments View
    • Within the foyer there are self-service boarding card terminals.
    • The top of the touch screen is 120cm high.
    • There is a kiosk for baggage portering services.
    • There are two parking payment machines.
    • The highest buttons are 137cm.
    • It is also possible to pay for parking at the information desk, where a concession can be given for Blue Badge holders.

Outside Access (Foyer Entrance into Terminal Building Concourse)

  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 175cm (5ft 9in).

Check-In

  • There is step-free access throughout the check-in hall.
  • Circulation View
    • The type of flooring in this area is tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • There are seats with armrests on both sides at regular intervals.
    • There is designated seating available for people with reduced mobility.
    • The lighting levels are moderate to good.
  • Information View
    • Departures and arrivals information boards are available.
    • There are audible announcements in this area.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
    • Dementia friendly signage is not provided.
  • Audio View
    • This venue does not play background music in public areas.
    • There is not a hearing assistance system in check in hall.

Counter (Information)

  • The counter is located to the left as you enter.
  • The counter is approximately 2m (2yd 7in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is very high (111cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 85cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Comments View
    • The information desk is located on the left after entering the main concourse.
    • The desk is the main point of contact for services for Passengers with Reduced Mobility (PRM).
    • This includes paying for parking, and meeting with staff who can escort passengers requiring assistance through the airport.
    • After making contact at the desk, there is a designated PRM seating area where passengers may be asked to wait before being assisted through check in and departures.
    • This seating is located to the left of the check in hall.

Counter (Airline Information Desks)

  • There is level access to the counter from the entrance.
  • The height of the counter is high (110cm+).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • The various airline information desks are arranged around the edge of the concourse.
    • There are further similar service desks for chauffeur and other services.

Counter (Check In Desks)

  • There is level access to the counter from the entrance.
  • The height of the counter is high (110cm+).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are medium.
  • Comments View
    • There are 19 check-in desks which are arranged to the right of the concourse from the entrance.
    • There are also four additional medium height desks which are opened at busy times.
    • Self-service check-in and baggage check terminals are available.
    • The touch screens are not within reach of a wheelchair user.

Counter (Global Exchange)

  • The counter is 18m (19yd 2ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is high (110cm+).
  • There is a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.
  • Comments View
    • There are two self-service banking machines next to the Travelex desk which are not at a height suitable for wheelchair users.

WH Smith

  • The WH Smith newsagent is located to the left of the concourse,
  • There are no doors into the store.
  • There is ample space for a wheelchair user to manoeuvre.
  • The counter is 105cm high, without a lowered section.
  • There are also self-checkout machines, where the counter is 100 and touchscreen is 125cm high.
  • There are further WH Smith newsagent and bookstore outlets in the departure lounge.

Eating and Drinking (Pret A Manger)

  • The following information is for the cafĂ©.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 41m (44yd 2ft) from the foyer entrance to the concourse.
  • The distance between the floor and the lowest table is 67cm (2ft 2in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold drinks and snacks.
  • Comments View
    • There is level access without doors from the concourse into the cafe.
    • There are bar height tables and stools in addition to the dining height furniture.

Eating and Drinking (Soul Grain)

  • The following information is for the restaurant.
  • The restaurant is located at the rear of the check in and arrivals area.
  • There is step-free access to the restaurant.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is medium height (87cm - 94cm).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant.
  • There is not ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is vinyl.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 1m from the entrance/opening.
  • The nearest table is approximately 2m from the till/counter.
  • The distance between the floor and the lowest table is 73cm.
  • The distance between the floor and the highest table is 114cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are moderate to good.

Counter (Outside Baggage)

  • The counter is 57m (62yd 1ft) from the entrance.
  • There is level access to the counter from the entrance.
  • There is a bell to attract attention.
  • The bell is not at a suitable height for a wheelchair user.
  • There is not sufficient space to write or sign documents on the counter.
  • The height of the counter is medium height (77cm - 109cm).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.
  • Comments View
    • The left luggage service is located at the rear right of the concourse, to the right of the lift and toilets.

Accessible Toilet (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 49m (53yd 1ft) from the foyer entrance into the terminal concourse.
    • This accessible toilet is located towards the rear right of the concourse, with the standard toilets.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from the Information/PRM Assistance Desk.
    • The door opens inwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 195cm x 265cm (6ft 5in x 8ft 8in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located towards the rear right of the concourse.
    • The female and male toilets are approximately 47m (51yd 1ft) from the foyer entrance to the concourse.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the separate baby care/ medical room.
    • The height of the baby change table once extended is 89cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • Within the baby care/ medical room there is also a fixed height (78cm) adult length (180cm) examination couch.

Parent and Baby Room (and First Aid)

  • There is a parent and baby room for public use.
  • The parent and baby room is located next to the standard female and male toilets.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 90cm (2ft 11in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 83cm.
  • The wash basin tap type is twist/turn.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Other Floors (Access to Security)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The lighting levels are bright.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.

Lift (Access to Security)

  • There is a lift for public use.
  • The lift is located towards the rear right of the concourse, to the right of the escalator.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 37m (40yd 1ft) from the foyer entrance into the concourse.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 163cm x 154cm (5ft 4in x 5ft 1in).
  • The clear door width is 107cm (3ft 6in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is bright.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • The PRM priority seating area is located next to the lift in the concourse.

Security