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Departure Lounge and Departure Gates 1 and 2a

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Getting Here

  • By Road View
    • London City Airport is located in East London, in the Royal Docks, off the A1020.
    • London City Airport offers 30 minutes of free parking to Blue Badge holders, please follow signs to the Pick Up Area. If you are being dropped off by car, a convenient place to do so is is the Drop Off Area in front of the Terminal building. London City Airport has an Onsite Car Park.
  • By Bus View
    • There is a bus stop within 150 metres of the venue.
    • There are bus stops directly next to the airport, Step-free wheelchair access is available on the buses serving the airport.
  • By DLR View

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
  • Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

Security

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are varied.
  • Comments View
    • There is a range of seating available throughout the departure lounge, although the majority of the standard seats are 48cm high with no armrests.
    • The tables are mainly 69cm high.
    • The higher tables are 110cm high.
    • There are charging points available throughout the lounge.
    • Some also include sockets for international plugs and also USB sockets.
    • Free wifi is available throughout the airport.
    • The airport operates a silent airport policy, so announcements are only made in case of emergency or bad weather.
    • Boarding information is only available on the flight information boards.

Eating and Drinking (Pilots Bar and Kitchen)

  • The following information is for the restaurant/bar.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • The standard height for tables is 72cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals, hot and cold snacks.
  • Comments View
    • Pilots Bar and Kitchen is located opposite the exit from security.
    • It contains charging points located throughout the restaurant bar area, including on the high tables, 105cm high.
    • The height of the service counter is 105cm.
    • Flight information boards are also located throughout the restaurant bar.

Eating and Drinking (Espressamente)

  • The following information is for the café.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 72cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold snacks.
  • Comments View
    • The cafe is located just inside the departure lounge from the security exits.
    • .
    • The counter is 120cm high.

Counter (Travelex)

  • The counter is located ahead after you enter from Security.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is very high (111cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 85cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.

WH Smith

  • WH Smith is located straight ahead from the departures security exit, past the toilets.
  • The entrance has no doors, there is level access throughout, and there is room for wheelchair users to manoeuvre through the store.
  • The counter is 105cm high, with a fold down lowered section 60cm high.
  • There are also self-service machines is 85cm high and touchscreen is 125cm high.
  • There is a flight information board just outside the store.

Counter (Aspinal)

  • The counter is located to the right after you enter from security.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The lighting levels at the counter are good.
  • The height of the counter is high (95cm - 110cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.

Aelia Duty Free

  • The duty free shop is located ahead as you enter from security.
  • The entrance has no doors, there is level access throughout, and there is room for wheelchair users to manoeuvre through the store.
  • The shop also offers a collect on return service, where passengers travelling within the EU can pay for goods on departure, but arrange to collect them on arrival at London City Airport.
  • The height of the counter is 112cm and lowered sections are 75cm high.
  • The main counter also has a flight information board behind it and also around the shop.
  • The flooring is tiled.

The Watch Collection

  • The Watch Collection is located opposite the Aelia Duty Free shop.
  • The entrance has no doors, there is level access throughout, and there is room for wheelchair users to manoeuvre through the store.
  • The height of the table is 71cm.
  • The height of the watch displays is between 80cm and 105cm.

WH Smith 2

  • The WH Smith bookshop is located past the duty free shop.
  • The entrance has no doors, there is level access throughout, and there is room for wheelchair users to manoeuvre through the store.
  • The counter is 105 cm high, with no lowered section or hearing loop.
  • The self service counter is 60cm and the touchscreen is 125cm high.
  • The flooring is tiled.

Dixons Travel

  • The Dixons Travel is located to the right after you enter from security.
  • There is step free access to the shop.
  • There are no doors to access the shop.
  • The surface of the flooring is tiled.
  • The height of the payment counter is 90cm.

Eating and Drinking (Panapolis)

  • The following information is for the café.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The distance between the floor and the lowest table is 103cm (3ft 5in).
  • The distance between the floor and the highest table is 104cm (3ft 5in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold snacks.

Boots

  • Boots is located at the far end of the departure lounge, opposite Gate 2a.
  • The entrance has no doors, there is level access throughout, and there is room for wheelchair users to manoeuvre through the store.
  • The counter is 100cm high, and a portable hearing loop is available.

Tumi

  • Step free, tiles, counter 85cm.
  • Tumi is located to the right of the duty free shop.
  • There is step free access to the shop.
  • There are no doors.
  • The surface of the flooring is tiles.
  • The height of the counter is 85cm.

Eating and Drinking (Caffe Nero)

  • The following information is for the café.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The standard height for tables is 110cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is sandwiches, hot and cold snacks.

Eating and Drinking (The City Bar)

  • The following information is for the restaurant/bar.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 102cm (3ft 4in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is main meals and salads.
  • Comments View
    • The City Bar and Grill is located at the far end of the departure lounge, close to the entrance to Gates 21-24.
    • The service counter is 114cm high.
    • It also contains charging points located on high tables.

Eating and Drinking (The City Grill)

  • The following information is for the restaurant.
  • The restaurant is located to the right of The City Bar.
  • Full table service is available.
  • There is not a hearing assistance system.
  • There is step-free access within the restaurant.
  • There is ample room for a wheelchair user to manoeuvre.
  • This area does not play background music.
  • The type of flooring in this area is tiles.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The distance between the floor and the lowest table is 71cm.
  • The distance between the floor and the highest table is 107cm.
  • The standard height for tables is 91cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are hand held menus and wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Priority Seating - Departure Gate 2a

  • There is also priority seating located at the far end of the departure lounge, next to Gate 2a.
  • This seating is also 48cm high and has armrests.
  • It is 57 metres from the information desk and priority seating.
  • It is for the use of passengers awaiting assistance onto aircraft, as it is closest to the departure gates.

Accessible Toilet (next to The Pilots Bar and Kitchen)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 18m (19yd 2ft) from the Departures Security exit.
    • This accessible toilet is located straight ahead from the Departures Security exit, next to the Pilots Bar and Kitchen.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from WHSmith.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 93cm (3ft 1in).
    • The door is light.
    • The dimensions of the accessible toilet are 150cm x 248cm (4ft 11in x 8ft 2in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is not a shelf within the accessible toilet.
    • There is not a mirror.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s) (next to The Pilots Bar and Kitchen)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located in the far left corner of the toilet block from the accessible toilet, outside Pilots Bar and Kitchen.
    • The female toilet(s) is/are approximately 33m (36yd 3in) from the departures security exit.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located just past the accessible toilet,outside Pilots Bar and Kitchen.
    • The male toilet(s) is/are approximately 25m (27yd 1ft) from the departure security exit.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.

Standard Toilet(s) (next to Caffe Nero)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located next to Caffe Nero.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is available.
    • The vertical and horizontal grab rails vary.
    • There is not a lowered wash basin.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in standard female and male toilets.
    • There is step-free access to the baby change facilities.
    • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 100cm (3ft 3in).

Departure Gate(s) (1 and 2a)

  • Departure Gate Details View
    • A documentation check desk is available at gate(s) 1 and 2a.
    • The height of the documentation check desk(s) is medium height (87cm - 94cm).
    • There is double, automatic doors with an opening width of 75cm+ exiting the departure gate(s) waiting area(s).
  • Boarding View
    • There is stepped access to the doors that lead out to the tarmac.
    • There is a single, automatic door with an opening width of 75cm+ for access to the tarmac.
    • There is ramped/sloped to the aircraft via the tarmac from departure gate(s) 1 and 2A.
    • There is not an Ambulift available.
    • The accessibility of the individual aircraft varies depending on the provider. Please contact your airline company prior to booking for more information.

Departure Gates 2b to 14 and 21 to 24