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International Baggage Reclaim

London City Airport, Royal Docks, London, E16 2PX

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • To obtain mobility aids please contact from the information desk in the main concourse or by contacting any of the PRM (Special Assistance) staff.
  • Passengers requiring assistance will be taken to aircraft using lifts to access the apron, buses to access the far gates, and stair climbers to access the aircraft. Passengers requiring assisted access are collected from the Priority Seating in the Departures Lounge by PRM staff. There are also wheelchairs available to help PRM staff assist passengers.

Immigration and Passport Control

Outside Access (Common Travel Area (CTA) Passenger Entrance)

  • This information is for the entrance located leading off the apron.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are permanently held open.
  • The door opening is 180cm (5ft 11in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open towards you (pull).
    • The doors are double width.
    • The door(s) is / are permanently held open.
    • The door opening is 154cm (5ft 1in) wide.
  • Comments View
    • The Common Travel Area (CTA) comprises of the United Kingdom, Ireland, the Isle of Man, Guernsey and Jersey.
    • Passengers from Ireland and the Channel Isles do not need to pass through Immigration, so use this entrance to access International Baggage Reclaim directly.

Level Change (Common Travel Area (CTA) Passenger Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • The ramp does not have handrails.

Outside Access (Entrance from Immigration)

  • This information is for the entrance located at the rear of the immigration area.
  • There is level access into the venue.
  • There are no doors at this entrance.

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.
  • Comments View
    • There are 2 baggage carousels here.
    • Both are 47cm high.
    • There are information boards indicating which carousel serves which flight, and also DLR departures from London City Airport DLR station.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 43m (47yd 1in) from the entrance from Immigration.
    • This accessible toilet is located in the far corner of the baggage reclaim hall from the entrance from Immigration.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 145cm x 196cm (4ft 9in x 6ft 5in).
    • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is not a lateral transfer space.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 54cm (1ft 9in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 105cm (3ft 5in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.

Standard Toilet(s)

Customs Exit

  • The Customs exit is 147cm wide with no doors.
  • This exit is 39 metres from the entrance from Immigration.
  • Then there are two corridors, one for EU Arrivals and one for Nothing To Declare, leading to the exit to the Terminal Building.

Exit to the Terminal Building

  • The exit is located at the end of both Customs corridors, and contains double automatic doors, 170cm wide, which open away from you.
  • This exit is 18 metres from the customs exit.

Terminal Building