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City Cruises - Millennium Class - Peace, Dawn and City

River Thames, London

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Access Guide

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Introduction - City Cruises

  • City Cruises are sightseeing cruises along the River Thames.
  • They also offer other types of cruises including, Afternoon Tea, Evening Dining, Private Parties and other events.
  • The duration of the sightseeing cruise varies depending on if it is a single or return ticket and which pier you are departing from.
  • On the sightseeing cruises there is a live tour guide or a recorded tour commentary.
  • There are audio guides available on each boat, which are free of charge.
  • There is a maximum of two wheelchairs allowed on each boat at one time.
  • City Cruises offer a 50% discount for wheelchair users and a 50% discount for a companion/carer.
  • The 50% discount only applies for tickets brought at the pier and is not available online.
  • There is no charge for visually impaired customers.

City Cruises Fleet

  • Several boats make up the City Cruises Fleet, the majority of the boats have wheelchair access.
  • The only boats which do not have wheelchair access are the MV Westminster, Eleanor Rose and Princess Rose.
  • The Millennium Class, Alpha and Delta boats have accessible toilet facilities on board.
  • The access onto each boat may vary so please contact City Cruises for more information.

Evening Dining Cruises

  • City Cruise run evening dining cruises.
  • Due to the access on the boat during the evening dining cruises and the tables and chairs being fixed to the floor, wheelchair users must be able to transfer from their chair to the table.
  • For more information please contact City Cruises prior to booking.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.

Boarding Points

  • There are boarding points at the front and rear of the boat.
  • When a wheelchair user is using the boats, the boats will also use the rear boarding points at the piers.
  • At Westminster, Tower and London Eye Piers there are portable ramps for boarding the vessel.
  • At Greenwich Pier there is a fixed ramp.
  • The width of the rear boarding point is 160cm.
  • The front boarding point has a small step.
  • The ramps can't be used for the front boarding point.
  • If you wish to use the rear boarding point please inform city cruises at the time of booking or purchasing your ticket.

Piers

  • City Cruises operate from Westminster Pier, London Eye Pier, Tower Pier and Greenwich Pier.
  • All the piers are wheelchair accessible.
  • At Westminster Pier, London Eye Pier and Tower Pier there is a portable ramp used for boarding the boats.
  • At Greenwich Pier there is a fixed ramp used for the boarding the piers.
  • Fixed ramps are currently being installed at the other piers.
  • For more information please contact City Cruises.
  • For more information about London Eye Waterloo Pier please click here (opens in new tab).

Step(s) (Upper Deck Seating Area)

  • There is a/are step(s) located just after boarding boat via the rear boarding points.
  • The step(s) is/are used to access upper deck seating area.
  • There is/are 12 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Upper Deck Seating Area

  • Once on the upper deck there is step-free access to the seating.
  • There are fixed rows of bench seating on the upper deck.
  • The upper deck is not sheltered.

Outside Access (Saloon Entrance)

  • Entrance View
    • This information is for the entrance located just beyond the rear boarding gate.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located in the doorway.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Saloon

  • There is step-free access throughout the Saloon.
  • The surface of the flooring is carpet, vinyl and wood
  • The aisles between the seats are over 100cm wide.
  • The seating is fixed to the floor.
  • The seating is flip down.
  • The tables are fixed to the floor.
  • The tables are 70cm from the floor.
  • There are two wheelchair spaces at the front of the Saloon.

Eating and Drinking

  • The following information is for the café.
  • The café is located at the rear of the Saloon.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system.
  • There is ample room for a wheelchair user to manoeuvre.
  • Background music varies according to the function/event.
  • The type of flooring in this area is carpet.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is available.
  • Drinking straws are available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are good.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located at the rear of the Saloon.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 150cm x 170cm (4ft 11in x 5ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 65cm (2ft 2in).
    • The transfer space is obstructed by a waste bin.
    • There is a flush, however it is not on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and open waste paper bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is not a soap dispenser.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are moderate to good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located at the rear of the Saloon.
    • There is step-free access to the female and male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • The lowered urinal does not contrast visually with the wall.
    • An ambulant toilet with wall-mounted grab rails is not available.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is push.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are moderate to good.