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Cineworld Cinema

The Galaxy Centre, Bridge Street, Luton, LU1 2NB

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Access Guide

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Introduction

Location

  • The venue is located within The Galaxy Centre.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Luton.

Opening Times

  • Opening times vary according to screening times.

Parking

  • The venue does not have its own car park.

Outside Access (Cineworld Entrance)

  • This information is for the entrance located on the first floor.
  • There is level access into the venue.
  • Level access is via lift.
  • There are no doors at this entrance.
  • The width of the door opening is 500cm (16ft 5in).

Reception

  • The desk/counter is 23m (25yd 6in) from the cineworld entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is not a hearing assistance system.
  • The hearing assistance system is not signed.
  • There is a touch screen.
  • The touch screen is at a suitable height for a wheelchair user.

Cinema

  • The cinema has 11 screens.
  • All screens have not got level access.
  • Screen(s) 1, 2, 3, 6, 7 has(have) level access.
  • Screen(s) 0 has(have) access by lift.
  • Screen(s) 4, 5, 8, 9, 10, 11 has(have) access by slope.
  • Screen(s) 4, 5, 8, 9, 10, 11 has(have) access by steps.
  • Seating and additional access information View
    • Films are mainly mainstream.
    • Films are rotated to allow access to all films.
    • There are designated spaces for wheelchair users.
    • Designated spaces are situated at the back of the cinema.
    • Wheelchairs may be left with you.
    • A companion may sit near you.
    • Companions sit to the left.
    • It is 15m (16yd 1ft) from the foyer to the accessible toilet.
    • It is 80m (87yd 1ft) from the accessible toilet to the furthest screen.
    • This venue does have audio description.
    • There is a hearing assistance system.
    • The hearing assistance system is a fixed loop.
    • Staff are trained to use the hearing assistance system.
    • A deposit is not required for the hearing assistance system.
    • The rows suitable for hearing assistance systems are K and L.
    • Subtitles are available.
    • Concessions are available.
    • Assistance dogs are allowed in the cinema.
    • There is a wheelchair to borrow.
    • To borrow the wheelchair, contact a member of staff.
  • Comments View
    • Screen 1 was surveyed 6.9.23.

Level Change (Cinema - Access to screens 5 - 11)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the far left of the concession counter.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • The width of the ramp/slope is 130cm (4ft 3in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the right of the steps, at the end of the corridor.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are moderate to good.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Toilet with Adaptations (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Cineworld entrance.
    • This accessible toilet is located to the right of the foyer.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is easy to open.
    • The dimensions of the accessible toilet are 200cm x 200cm (6ft 7in x 6ft 7in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 140cm (4ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 110cm (3ft 7in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • There is a poor colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is poor.
    • The lighting levels are moderate to good.

Parent and Baby Room (Baby Change Room)

  • There is a parent and baby room for public use.
  • The parent and baby room is located within the foyer.
  • The parent and baby room is approximately 15m from the Cineworld entrance.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is written text signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 75cm (2ft 6in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 75cm.
  • The wash basin tap type is lever.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the right of the Cineworld entrance.
    • The female toilet(s) is/are approximately 15m (16yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels in the female toilets are moderate to good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left of the concession counter.
    • The male toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • Lighting levels in the male toilets are moderate to good.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Home visits / services are not available.