Access Guide
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Luton.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Luton.
Opening Times
- Monday 07:00 - 21:00.
- Tuesday 07:00 - 21:00.
- Wednesday 07:00 - 21:00.
- Thursday 07:00 - 21:00.
- Friday 07:00 - 21:00.
- Saturday 08:00 - 17:00.
- Sunday 08:00 - 17:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 2 designated parking bay(s) within the car park.
- The dimensions of the designated parking bay(s) are 360cm x 500cm (11ft 10in x 16ft 5in).
- The nearest designated bay is 3m (3yd 10in) from the main entrance.
- The furthest designated bay is 6m (6yd 1ft) from the main entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are slopes/ramps.
- The car park surface is tarmac.
- The patron does not have to cross a road.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the venue.
- There is not level access into the venue.
- The main doors open automatically (towards you).
- The doors are double width.
- The door opening is 200cm (6ft 7in) wide.
Level Change (Main Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is permanent.
- The ramp does not have handrails.
Reception
- The desk is 2m (2yd 7in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is high.
- The desk has a lowered section.
- The lighting levels are bright.
Inside Access
- There is level access to the service.
- There is a hearing assistance system.
- The hearing system is available only on request.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does play background music.
- Music is played in some parts of the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on the left going up.
- There is a landing.
- The lighting levels are bright.
Lift
- There is a lift for public use.
- The lift is located along the corridor to the right of the venue.
- The lift is a platform lift.
- The floors which are accessible by this lift are G-1-2.
- The lift is 40m (43yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 100cm (4ft 7in x 3ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within reach for a wheelchair user.
- The lift does not have Braille markings.
- The lift does not have tactile markings.
- The lighting level in the lift is bright.
Fitness Suite
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Access to Fitness Suite
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- The fitness suite is located on the second floor.
- The fitness suite is 3m (3yd 10in) from the lift.
- There is step free access to the fitness suite.
- Level access is by lift.
- There are doors into the fitness suite.
- The doors open away from you (push).
- The doors are single.
- The doors are heavy.
- The opening is 85cm wide.
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IFI Accredited Fitness Suite
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- The fitness suite has attained IFI level one.
- A number of staff have received IFI Mark standard Disability Equality Training.
- IFI accredited equipment is available.
- For example: upright cycle, upper body ergometer, and upper body multi-station.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
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Fitness Suite (General)
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- Staff receive some training in assisting disabled people.
- A portable hearing loop is available for induction.
- Staff are trained to use the portable hearing loop.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
Eating and Drinking
- The following information is for the cafe.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is 3m (3yd 10in) from the main entrance.
- The distance between the floor and the lowest table is 60cm (1ft 12in).
- The distance between the floor and the highest table is 80cm (2ft 7in).
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available on request.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is snacks.
Toilet with Adaptations
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- The accessible toilet is 15m (16yd 1ft) from the main entrance.
- The accessible toilet is located along the corridor to the right of the venue.
- There is level access to the accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door weight is heavy.
- The dimensions of the accessible toilet are 290cm x 240cm (9ft 6in x 7ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 200cm (6ft 7in).
- There is a dropdown rail on the transfer side.
- There is not a flush on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is a functional emergency alarm available.
- It is not a push button style of alarm.
- Disposal facilities are available in the cubicle.
- There is not a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink cannot be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the grab rails and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
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Baby Change Facilities
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- Inside the venue, there is level access to the baby change facility.
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Colour Contrast and Lighting
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- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
Accessible Shower
- Accessible shower facilities are available.
- The showers are located within the accessible toilet.
- The facilities available in the accessible shower are handrails and a flip down seat.
- The height of the seat is 60cm (1ft 12in).
- There is level access to the services from the shower facilities.
Standard Changing Room
- There are standard changing rooms available.
- The standard changing room is 10m (10yd 2ft) from the lift.
- The standard changing room is 30m (32yd 2ft) from the reception desk.
- The standard changing room is 10m (10yd 2ft) from the squash rooms.
- The standard changing rooms are located on the first floor.
- There is level access to the standard changing rooms.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female Toilet(s)
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- The female toilets are located within the female changing room.
- The female toilets are 10m (10yd 2ft) from the lift.
- Inside the venue, there is level access to the female toilet.
- This is by lift.
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
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- The male toilets are located within the male changing room.
- The male toilets are 20m (21yd 2ft) from the lift.
- Inside the venue, there is level access to the male toilet.
- This is by lift.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located next to the venue on a grass verge.
- A member of staff trained in BSL skills is not generally on duty.
- This service cannot be requested.