You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a customer service centre, a council chamber, meeting rooms, interview rooms and four committee rooms.
• Services / facilities within the grounds include the 16+ team.
• Related link Luton Customer Services Centre.
• Related link 16+ Team Building.

You are on Location (Location). Skip to the next section.

Location (Location)

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Luton.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 17:00.
• Tuesday 08:30 - 17:00.
• Wednesday 10:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday Closed.
• Sunday Closed.

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• Comments View
  • Appointments can be made outside opening hours, these are by appointments only.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Central Car Park.
  • The car park is located on Hitchin Road.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 250cm x 1280cm (8ft 2in x 41ft 12in).
  • On street Blue Badge parking is located opposite the Town Hall entrance on Upper George Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • There is one hour Blue Badge parking in these bays between 06:00 - 21:00.
    
  • Outside these hours, these bays are used as a taxi rank.

You are on Outside Access (Town Hall and Customer Service Entrance). Skip to the next section.

Outside Access (Town Hall and Customer Service Entrance)

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• Entrance View
  • This information is for the entrance located on Upper George Street, opposite Treatz Dessert Parlour.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 175cm.
• Ramp/Slope View
  • The ramp/slope is located on Upper George Street, to the right as you face the entrance.
  • The gradient of the ramp/slope is steep.
• Comments View
  • After you enter the first and second set of doors, there a third set of doors that are automatic, double and are 160cm in width.

You are on Reception. Skip to the next section.

Reception

• The desk/counter is 10m (10yd 2ft) from the Town Hall and Customer Service Entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is high (110cm+).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are moderate to good.
• There is a hearing assistance system.
• The type of system is a portable loop.
• The hearing assistance system is signed.
• Staff are trained to use the system.
• The hearing assistance system was not tested at the time of the survey.

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• Comments View
  • There are seats with no armrests available to the right as you face reception.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Fixed hearing loops are available in the council chamber and committee rooms.

You are on Committee Room 3 Meeting Area. Skip to the next section.

Committee Room 3 Meeting Area

• The Meeting area is located on the left from the main corridor leading from reception, approximately 30 metres from the Town Hall and Customer Service Entrance.
  
• The area is used for meetings with the public.
  
• The doors to enter are manual double doors, heavy, open away from you and measure 140cm in width.
  
• There are 7 counters on the left as you enter that measure 73cm in height with no lower section.
  
• There is a seating area ahead the is sofa seating with a table that is 72cm in height.
  
• The lighting is moderate to good and flooring is carpet.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B-G-1-2-3.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are moderate to good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the main corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are B-G-1-2-3.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 14m (15yd 11in) from the Town Hall and Customer Service Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 120cm (3ft 11in).
• The dimensions of the lift are 85cm x 117cm (2ft 9in x 3ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 23m (25yd 6in) from the Town Hall and Customer Service Entrance.
  • This accessible toilet is located off the main corridor behind the lift.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from next to reception via an internal phone.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 165cm x 200cm (5ft 5in x 6ft 7in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary and general domestic waste disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 152cm and 157cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is tactile, pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 22m (24yd 2in) from the Town Hall and Customer Service Entrance.
  • This accessible toilet is located next to the female standard toilet.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from next to reception via an internal phone.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is easy to open.
  • The dimensions of the accessible toilet are 200cm x 180cm (6ft 7in x 5ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, general domestic waste and open waste paper bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 146cm and 153cm from the floor.
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 105cm (3ft 5in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • There is a fair colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the main corridor to the left as you exit reception.
  • The female and male toilets are approximately 20m (21yd 2ft) from the Town Hall and Customer Service Entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels in the female and male toilets are good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female and male toilets.
  • The height of the baby change table once extended is 122cm (4ft).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • Male baby change is at a height of 118cm.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the main first floor corridor.
  • The female and male toilets are 8m (8yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level (unknown at time of research).