You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a customer service centre, a council chamber, meeting rooms, interview rooms and four committee rooms.
• Services / facilities within the grounds include the 16+ team.
• Related link Luton Customer Services Centre.
• Related link 16+ Team Building.

You are on Location (Location). Skip to the next section.

Location (Location)

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Luton.

You are on Opening Times. Skip to the next section.

Opening Times

• Opening times for the venue vary according to bookings/events taking place.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks. View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Central Car Park.
  • The car park is located on Hitchin Road.
• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are available.
  • The dimensions of the marked Blue Badge bays are 250cm x 1280cm (8ft 2in x 41ft 12in).
  • On street Blue Badge parking is located opposite the Town Hall entrance on Upper George Street.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.
• Comments View
  • There is one hour Blue Badge parking in these bays between 06.00-21.00. Outside these hours these bays are used as a taxi rank.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located on Upper George Street.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 172cm (5ft 8in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open automatically.
  • The doors are double width.
  • The door opening is 169cm (5ft 7in) wide.

You are on Reception (Main). Skip to the next section.

Reception (Main)

• The desk is 10m (10yd 2ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is high.
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a fixed loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• The lighting levels are varied.

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• Comments View
  • Fixed hearing loops are available in the council chamber and committee rooms.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are B-G-1-2-3.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located in the main corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are B-G-1-2-3.
• The lift is 14m (15yd 11in) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 72cm (2ft 4in).
• The dimensions of the lift are 145cm x 78cm (4ft 9in x 2ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• They are between 110cm-130cm.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • The accessible toilet is 20m (21yd 2ft) from the main entrance.
  • The accessible toilet is located off the main corridor behind the lift.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from next to reception where there is an internal phone you can request a key.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 160cm x 183cm (5ft 3in x 6ft).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 87cm (2ft 10in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 105cm (3ft 5in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 79cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is no signage on or near the toilet door.
  • The accessible toilet is 22m (24yd 2in) from the the female and male toilets.
  • The accessible toilet is located next to the female standard toilet.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from next to reception where there is an internal phone you can request a key.
  • The door opens inwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 200cm x 168cm (6ft 7in x 5ft 6in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 130cm (4ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is not a hand dryer.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 105cm (3ft 5in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located off the main corridor.
  • The female and male toilets are 16m (17yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the female and male toilets.
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • The height of the baby change in the female and male toilets is 105 and 110 respectively.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the main first floor corridor.
  • The female and male toilets are 8m (8yd 2ft) from the lift.
  • Inside the venue, there is level access to the female and male toilet.
  • This is by lift.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is normally on duty.
• Staff are trained to BSL level (unknown at time of research).