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Terminal 2 Arrivals Hall

Manchester Airport, Manchester, M90 1QX

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Access Guide

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COVID-19 Information (Manchester Airport)

  • The information in this section was taken in October 2020.
  • The terminals remain open for business aligned to passenger schedules. However Terminals 2 and 3 have closed with all operations concentrated in Terminal 1. Further information on terminal changes can be found here.
  • Some of the car products have paused trading due to the changes in terminal operations. At present this includes; Meet and Greet products in all terminals, Jet Parks products and the Terminal 2 car parking products.
  • There have been no changes to the airports opening times.
  • A small external queuing system exists for Terminal 1 A.
  • To manage social distancing in the terminals, only travelling persons are permitted in terminal buildings.
  • For guests requiring special assistance they may be assisted up to such a point where they have reported to ABM or proceeded through security having completed the check-in process.
  • In Terminal 1 on the main departures level (A), access to the check-in hall is permitted only through Doors 2. Doors 1 & 3 are unavailable during this time.
    Access into the terminal using the escalator from the Skylink us not available. Adjacent lifts/stairs should be used.
  • Hand sanitiser is available at all entry/exit points and key 'high touch' areas. These have been positioned so as to not impede general access around the site.
  • General orientation around the buildings is unchanged with the exception of Terminal 1 check-in.
  • Signage is in place across the site to enforce the social distancing measures. This is supported by regular audio announcements.
  • Protective screens have been installed at all counters where face to face transactions occur including the reception points for assistance, check-in, ticket desks and in retail outlets. In other areas such as security where this is not practical, the wearing of face coverings is mandatory.
  • Toilets are available.
  • There have been no changes to the toileting facilities.
  • The adult changing facility in Terminal 2 is currently closed due to the closure of the terminal.
  • Additional Customer Service personnel have been added within the check-in halls to manage access control for travelling guests only.
  • • From December 2020, COVID testing will be available to meet UK and foreign government requirements for travel to destinations which require evidence of a negative test for entry or to reduce quarantine periods. From 15th December 2020, passengers arriving in the UK will be able to reduce their quarantine period by taking a test five days after arrival and receiving a negative result.
  • For more information about the measures in place for Covid-19 please click here (new tab) .


  • Services / facilities within the building include Greggs, the Spud Factory, Joe's Kitchen, Post Office, Travelex Foreign Exchange, Boots, WHSmith, Spar, The Aviation Shop, Voyager Arcade and Car Rental Courtesy Phones.
  • Related link Terminal 1 Baggage Reclaim.
  • Http://

Related Access Guides

  • To view other AccessAble access guides that are related to this one please use the links below.
  • The Arrivals Hall is located on level 0 of Terminal 2 Building, and contains Spar, Cafe Nero, WHSmith, Voyager Arcade, Travelex Currency Exchange. This area also contains Ground Level Check-In desks (201-212).
    It is accessed from Baggage Reclaim, and can also be accessed from, or lead to, the car park, Manchester Airport Station and Departures. From here passengers can also access onward travel, hotel and car park buses.
  • Terminal 2 Arrivals Baggage Claim link (new tab) - click here.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Getting Here

Inside Access

  • There is level access in the Arrivals Hall.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Photograph 3 shows the main flight information boards and meeting point, 34 metres from the Baggage Reclaim exit.

Reception (Information Desk)

  • The desk is 10m (10yd 2ft) from the flight information boards.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The desk is generally staffed.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The information desk is located between the Baggage Reclaim exit and the flight information boards.
  • Opening Times View
    • Monday 06:00 - 22:00.
    • Tuesday 06:00 - 22:00.
    • Wednesday 06:00 - 22:00.
    • Thursday 06:00 - 22:00.
    • Friday 06:00 - 22:00.
    • Saturday 06:00 - 22:00.
    • Sunday 06:00 - 22:00.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 49m (53yd 1ft) from the main flight information boards.
    • This accessible toilet is located at the rear right hand corner of the Arrivals Hall.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 120cm x 187cm (3ft 11in x 6ft 2in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 82cm (2ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 2).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located in the toilet area, by the adapted toilet.
    • The female and male toilets are 45m (49yd 8in) from the flight information boards.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the toilet area.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The baby change cubicle also contains a ritual washing facility.

Prayer Room

  • The prayer room is located next to the toilet area, 32 metres from the flight information boards.

Other Floors (Leading to Check In Hall & Access to The Station)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 0-1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are medium.


  • There is a lift for public use.
  • The lift is located next to Door 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1.
  • The lift is approximately 29m (31yd 2ft) from the flight information boards.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 196cm x 290cm (6ft 5in x 9ft 6in).
  • The clear door width is 176cm (5ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • This lift gives step free access to Departures and the skylink to the station from the Arrivals level.
    • The lift is 47 metres to the entrance to the skylink to the station.

Outside Access (Door 1)

  • This information is for the entrance located at the front of the Terminal 2 Building.
  • Comments View
    • There is not level access at this entrance.
    • The main doors open automatically.
    • The doors are double width.
    • The door opening is 128cm (4ft 2in) wide.
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 128cm (4ft 2in) wide.
    • Door 1 is 24 metres from the flight information boards.
    • Door 2 is identical to this, and is located to the left as you exit from Baggage Reclaim.
    • It is 53 metres from the flight information boards.

Level Change (Door 1)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • Comments View
    • There is a slope located in front of the entrance.
    • The slope is moderate.
    • The slope is permanent.

Car Park Pay Stations

  • The car park pay stations are located next to Door 2, 15 metres from the flight information boards.

On Airport Car Park and Car Rental Village Buses

  • The Manchester Airport car parks and Car Rental Village buses pick up and drop off point is located in front of the Multi Storey car park, on the Arrivals level.

Taxi Rank

  • The taxi rank is located outside the Multi Storey car park, to the right as you exit Arrivals.

Off Airport Car Parks, Hotel Transfer and Staff Buses

  • The Off Airport car parks, Hotels Transfer and Staff buses collect and drop off to the side of the Terminal 2 building. Turn right as you exit the Arrivals Hall, follow the path around the building to the bus stops with shelters.

Related Access Guides (Terminal 2 Parking)

Related Access Guides (Jet Car Parks)