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Terminal 1 Arrivals Hall

Manchester Airport, Manchester, M90 1QX

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Access Guide

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Introduction

Location

  • The Arrivals Hall is located on level 1 at the front of the Terminal 1 Building.
  • It is accessed from Baggage Reclaim, and can also be accessed from, or lead to, the Arrivals car park, the Departures car park and Manchester Airport Station.

Inside Access

  • There is level access.
  • The photograph shows the meeting point, which is 10 metres from the Baggage Reclaim exit.

Reception (Information Desk)

  • The desk is 24m (26yd 9in) from the meeting point.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The information desk is located opposite the exit from the Baggage Reclaim area.
    • Photograph 2 shows the courtesy phone, located next to the desk, 19 metres from the meeting point.
  • Opening Times View
    • Monday 06:00 - 23:00.
    • Tuesday 06:00 - 23:00.
    • Wednesday 06:00 - 23:00.
    • Thursday 06:00 - 23:00.
    • Friday 06:00 - 23:00.
    • Saturday 06:00 - 23:00.
    • Sunday 06:00 - 23:00.

Onward Travel and Hotel Information Point

  • The Onward Travel and Hotel Information Point is 12 metres from the meeting point, to the right as you exit.
  • This can be used when the information desk is closed.

Reception (Left Luggage)

  • The desk is 38m (41yd 1ft) from the meeting point.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk is generally staffed.
  • Opening Times View
    • Monday 08:00 - 20:00.
    • Tuesday 08:00 - 20:00.
    • Wednesday 08:00 - 20:00.
    • Thursday 08:00 - 20:00.
    • Friday 08:00 - 20:00.
    • Saturday 08:00 - 20:00.
    • Sunday 08:00 - 20:00.

Level Change

  • There is a ramp or slope to access this service.
  • The ramp or slope does bypass the step(s).
  • The ramp or slope is located behind the information desk.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • The width of the ramp or slope is 103cm (3ft 5in).
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located next to Door 1.
  • There is / are 3 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are deep.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • They lead up to the car rental courtesy phones and the Spar.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 48m (52yd 1ft) from the meeting point.
    • This accessible toilet is located in the toilet area to the rear of the information desk.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 125cm x 190cm (4ft 1in x 6ft 3in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 102cm (3ft 4in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 2).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female Toilet(s) View
    • The female toilets are located in the toilet area behind the information desk.
    • The female toilets are 40m (43yd 2ft) from the meeting point.
    • Inside the venue, there is level access to the female toilet.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilets are located in the toilet area behind the information desk.
    • The male toilets are 50m (54yd 2ft) from the meeting point.
    • Inside the venue, there is level access to the male toilet.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the toilet area behind the information desk.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.

Ritual Washing Facilites

  • The ritual washing facilites are located in the toilet area, next to the female toilets.
  • They are 36 metres from the meeting point.
  • The washing facilities are accessed by a deep step.

Lift (Departures Car Park - Even Levels)

  • There are lifts for public use.
  • The lifts are located on the far left hand side of the Arrivals Hall.
  • They are standard lifts.
  • The floors which are accessible by these lifts are 0-4-6-8-10-12.
  • The lifts are 45m (49yd) from the meeting point.
  • Staff do not need to be notified for use of the lifts.
  • The dimensions of the lifts are 1.51m x 0.9m (4ft 11in x 2ft 11in).
  • The clear door width is 90cm.
  • There are not separate entry and exit doors in the lifts.
  • There is a mirror to aid reversing out of the lifts.
  • The lifts have a visual floor indicator.
  • The lifts have an audible announcer.
  • The lighting level in the lifts are medium.
  • The lifts do not have Braille markings.
  • The lifts have tactile markings.
  • There is a moderate ramp in the corridor leading to these lifts from the Arrivals Hall.

Lift (Departures Car Park - Odd Levels)

  • There are lifts for public use.
  • The lifts are located in the foyer at the rear of the Arrivals Hall.
  • They are standard lifts.
  • The floors which are accessible by these lifts are car park odd levels 0-13.
  • The lifts are 81m (88yd) from the meeting point.
  • Staff do not need to be notified for use of the lifts.
  • The dimensions of the lifts are 2.78m x 3.2m (9ft 1in x 10ft 5in).
  • The clear door width is 230cm.
  • There are separate entry and exit doors in the lifts.
  • There is not a mirror to aid reversing out of the lifts.
  • The lifts have a visual floor indicator.
  • The lifts have an audible announcer.
  • The controls for the lifts are not within reach for a wheelchair user.
  • The controls are up to 125 cm high.
  • The lighting level in the lifts is medium.
  • The lifts do not have Braille markings.
  • The lifts have tactile markings.

Outside Access (Door 1)

  • This information is for the entrance located at the front of the Arrivals Hall.
  • Comments View
    • There is not level access at this entrance.
    • The main doors open automatically.
    • The doors are double width.
    • The door opening is 162cm (5ft 3in) wide.
    • There is a second set of doors.
    • The doors open automatically.
    • The doors are double width.
    • The door opening is 162cm (5ft 3in) wide.
    • Door 1 is 24 metres from the meeting point.
    • There are car park pay stations located next to Door 1 (shown in photograph 2), 18 metres from the meeting point.
    • Door 2 is located to the far left of Door 1, and is similar to this.

Level Change (Door 1)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located just outside the entrance.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a / are step(s) to access this area / service.
  • The step(s) is / are located just outside the entrance.
  • There is / are 6 step(s) to the area / service.
  • The lighting levels at the steps are medium.
  • The step(s) is / are clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • Comments View
    • The ramp overcomes the steps.
    • They lead up to the Arrivals car park, taxi rank and hotel buses.
    • There is an easy ramp leading to the skylink lifts from Door 1.

Other Floors (Access to the Skylink to the Station)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The lighting levels are low.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting levels are medium.
  • Comments View
    • These stairs are located just outside Door 1, next to the lifts.
    • The escalators are located on the near side of the lifts, and only go up.

Lift (Access to the Skylink to the Station)

  • There is a lift for public use.
  • The lift is located just outside Door 1.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 14m (15yd 11in) from the Door 1.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 192cm x 300cm (6ft 4in x 9ft 10in).
  • The clear door width is 186cm (6ft 1in).
  • There are separate entry and exit doors in the lift.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 120cm from the floor.
  • The controls are 112-126cm high.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • This lift gives access to the skylink to the station from the Arrivals Hall, the Arrivals car park and Valet Parking.

Door 1 to Bus Stops E and D

  • Bus stop E is 119 metres from Door 1, and is for buses to off site car parks.
  • Bus stop D is 104 metres from Door 1. Hotel buses and buses to the Car Rental Village stop here.
  • Stop D contains a phone to request a pick up to the Car Rental Village out of hours.

Door 1 to Bus Stops B and A

  • Bus Stop B - this stop is used for the JetParks 1 & 2 and T1/T3 Long Stay on site car parks. This stop is 62 metres from Door 1.
  • Bus Stop A - this stop is used for the JetParks 3 and JetParks Plus.
  • This stop is 87 metres from Door 1.

Door 1 to the Taxi Rank

  • The taxi rank is 51 metres from Door 1.
  • The Arrow Private Taxi Hire booking office is 15m from Door 1.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.
  • Staff are Text Relay aware.