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Terminal 1 Pier C Arrivals

Manchester Airport, Manchester, M90 1QX

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Access Guide

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COVID-19 Information (Manchester Airport)

  • The information in this section was taken in October 2020.
  • The terminals remain open for business aligned to passenger schedules. However Terminal 2 has closed with all operations concentrated in Terminal 1 and Terminal 3. Further information on terminal changes can be found here.
  • Some of the car products have paused trading due to the changes in terminal operations. At present this includes; Meet and Greet products in all terminals, Jet Parks products and the Terminal 2 car parking products. The airport have recently launched a Drop & Go car park product which serves Terminal 1 & 3.
  • There have been no changes to the airports opening times.
  • A small external queuing system exists for Terminal 1 A.
  • To manage social distancing in the terminals, only travelling persons are permitted in terminal buildings.
  • For guests requiring special assistance they may be assisted up to such a point where they have reported to ABM or proceeded through security having completed the check-in process.
  • In Terminal 1 on the main departures level (A), access to the check-in hall is permitted only through Doors 2. Doors 1 & 3 are unavailable during this time.
    Access into the terminal using the escalator from the Skylink us not available. Adjacent lifts/stairs should be used.
  • Hand sanitiser is available at all entry/exit points and key 'high touch' areas. These have been positioned so as to not impede general access around the site.
  • General orientation around the buildings is unchanged with the exception of Terminal 1 check-in.
  • Signage is in place across the site to enforce the social distancing measures. This is supported by regular audio announcements.
  • Protective screens have been installed at all counters where face to face transactions occur including the reception points for assistance, check-in, ticket desks and in retail outlets. In other areas such as security where this is not practical, the wearing of face coverings is mandatory.
  • Toilets are available.
  • There have been no changes to the toileting facilities.
  • The adult changing facility in Terminal 2 is currently closed due to the closure of the terminal.
  • Additional Customer Service personnel have been added within the check-in halls to manage access control for travelling guests only.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Introduction

  • Services / facilities within the building include Greggs, the Spud Factory, Joe's Kitchen, Post Office, Travelex Foreign Exchange, Boots, WHSmith, Spar, The Aviation Shop, Voyager Arcade and Car Rental Courtesy Phones.
  • Related link Terminal 1 Baggage Reclaim.
  • Http://www.disabledgo.com/access-guide/manchester-airport/terminal-1-baggage-reclaim-2

Introduction

  • Comments View
    • If assistance is required for Flight Transfers, please contact a member of staff for assistance and information.
    • Pier C Arrivals lead on to Immigration or Flight Transfers.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Outside Access (Remote Arrivals Coach Drop Off Gate)

  • This information is for the entrance located on level 0.
  • Comments View
    • There is not level access to this gate.
    • The main doors open automatically.
    • The doors are double width.
    • The door opening is 116cm (3ft 9in) wide.

Level Change (Remote Arrivals Coach Drop Off)

  • There is a ramp in front of and beyond the gate.
  • The ramp is moderate.
  • The ramp is permanent.

Other Floors (Remote Arrivals Coach Drop off)

  • Steps View
    • The floors which are accessible by stairs are 0-1.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 0-1.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are medium.
  • Comments View
    • These stairs are 26 metres from the Remote Arrivals Coach Drop Off Gate.
    • The stairs leading to Flight Transfers are 30 metres from the top of these stairs.
    • Immigration is 45 metres from the top of these stairs.
    • Passengers who have difficulty with the stairs or escalator will be escorted by a member of staff to Transfers or Immigration via an accessible route.

Outside Access (Gate 29)

  • There is not level access at this gate.
  • The main doors open away from you (push).
  • The doors are single width.
  • The doors are permanently held open.
  • The door opening is 75cm (2ft 5in) wide.
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors are double width.
  • The doors are permanently held open.
  • The door opening is 164cm (5ft 4in) wide.
  • The other gates are identical, except the first set of doors are double width, due to the airbridges having handrails on either side.
  • The distances from the gates to Immigration are as follows :-
  • Gate 29 - 349 metres
  • Gate 31 - 327 metres
  • Gate 32 - 310 metres
  • Gate 28 - 295 metres
  • Gate 26 - 191 metres
  • Gate 24 - 156 metres
  • Gate 22 - 94 metres
  • The distances from these gates to the stairs to Flight Transfers are 15 metres less than those above.

Level Change (Gate 29 Airbridge)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the airbridge leading up to the gate.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • Comments View
    • There is a ramp or slope to access this area/service.
    • There is a slope located on the airbridge leading up to the gate.
    • The slope is moderate.
    • The slope is permanent.
    • The gradient of the slope in the airbridge will differ depending on the aircraft to be boarded.
    • Assistance will always be available to passengers boarding.

Other Floors (Underpass for Gates 27, 25 and 23)

  • Steps View
    • The floors which are accessible by stairs are 0-1.
    • There are 15+ steps between floors.
    • The lighting level is medium.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • These stairs are 83 metres from Gate 27, 54 metres from Gate 25 and 13 metres from Gate 23.
    • There are identical stairs at the far end of the underpass, leading back up to level 1.
    • The stairs leading to Flight Transfers are 87 metres from these stairs.
    • Immigration is 102 metres from these stairs.

Lift (Down to Underpass for Gates 27, 25 and 23)

  • The lift is located just past Gate 23.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1.
  • The lift is 77m (84yd) from Gate 27.
  • The dimensions of the lift are 153cm x 141cm (5ft 0in x 4ft 8in).
  • The clear door width is 109cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The controls for the lift are not within reach for a wheelchair user.
  • The controls are 113-125 cm high.
  • The lighting level in the lift is medium.
  • The lift controls do have Braille markings.
  • The lift controls do have tactile markings.
  • Comments View
    • The lift is 48 metres from Gate 25, and 7 metres from Gate 23.

Lift (Lift Up from Underpass)

  • There is a lift for public use.
  • The lift is located at the far end of the underpass.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1.
  • The lift is 43m (47yd 1in) from the lift down to underpass.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 152cm x 140cm (4ft 12in x 4ft 7in).
  • The clear door width is 109cm (3ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 120cm from the floor.
  • The controls are between 113-124 cm high.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • The stairs leading to Flight Transfers are 97 metres from this lift.
    • Immigration is 112 metres from this lift.

Inside Access (Arrivals Corridor)

  • There is level access.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are medium.
  • Photographs 3 and 4 show the Border Force Landing Card station.
  • Landing cards can be obtained and completed here, and there are also touchscreen information points with information available in 11 languages.
  • These contain lowered levels accessible to wheelchair users.

Accessible Toilet (Gate 26 Only)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 7m (7yd 1ft) from the Gate 26.
    • This accessible toilet is located just beyond Gate 26.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 164cm x 229cm (5ft 5in x 7ft 6in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 126cm (4ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 106cm (3ft 6in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 3).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.