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Terminal 1 Post Duty Free Departure Lounge

Manchester Airport, Manchester, M90 1QX

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Access Guide

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Introduction

  • Comments View
    • There are also restaurants located on the Terminal 1 Departure Lounge food terrace, accessed from the far end of this departure lounge.
    • The Post Duty Free Departure Lounge is accessed from the Terminal 1 Biza Duty Free Shop and contains the Premium Lounges.
    • This departure lounge leads to the food terrace, Terminal 1 Pier B 1-15, Gate 20 and Pier C 21-32 Departures.

Introduction (Departure Gates)

Getting Here

Inside Access

  • There is level access to the service.
  • This venue does play background music.
  • Music is played in some areas.
  • Lighting levels are varied.
  • Comments View
    • Photograph 1 shows the information board, located in the middle of the lounge, 38 metres from the Biza Duty Free Shop exit.
    • Photograph 2 shows the internet access desks, located at the far end of the lounge.

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Room(s) (Sunflower Room)

  • The room surveyed was the Sunflower Room.
  • The Sunflower Room is located In the Post Departure Lounge.
  • Access View
    • There is wayfinding signage on route to the room(s).
    • Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
    • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
    • The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • There is step-free access into the room(s).
  • Room Details View
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single.
    • The door opening width(s) is/are 75cm+ for the room(s).
    • The door is easy to open.
    • Light switches are between 75cm and 120cm (4ft) from floor level.
    • There is not fixed furniture within the room(s).
    • There is sufficient space for a wheelchair user to turn within the room.
    • There is a/are chair(s) with armrests on both sides within the room(s).
    • The type of flooring in the room(s) is carpet.
    • Floor coverings in the room(s) are even with no trip hazards.
    • The colour contrast between the walls and floor is good.
    • The lighting levels are varied.

Other Floors (Premium Lounges)

  • Steps View
    • The floors which are accessible by stairs are levels 1-2.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • Premium Lounges include; The Aspire Lounge, Emirates Lounge, Escape Lounge, Etihad Lounge and Wilmslow Lounge.
    • For more information about the Escape Lounge, please click here; Escape Lounge
    • There is a chair lift located on these stairs, to be used as a contingency when the main lift is broken.

Lift (Premium Lounges)

  • The lift is located on the left of the lounge as you exit Biza.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are levels 1-2.
  • The lift is 73m (79yd 2ft) from the Biza Duty Free Shop exit.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 93cm x 150cm (3ft 1in x 4ft 11in).
  • The clear door width is 78cm (2ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 132m (144yd 1ft) from the Biza Duty Free Shop exit.
    • This accessible toilet is located in the toilet area along the corridor on the right hand side of the lounge.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 167cm x 186cm (5ft 6in x 6ft 1in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 128cm (4ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 4).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in toilet area on the right of the lounge.
    • The female and male toilets are approximately 128m (139yd 2ft) from the Biza Duty Free Shop exit.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located next to the accessible toilet off the main lounge.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are also standard toilets available on level 2, outside the executive lounges.
    • The toilets contain a cubicle with grab rails fitted and the door opening outwards.

Parent and Baby Room (Breastfeeding Facility)

  • There is a parent and baby room for public use.
  • The parent and baby room is located close to the toilet area, on the right hand side of the lounge as you enter.
  • There is step-free access to the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • The lighting levels are good.
  • Comments View
    • Manchester Airport promotes feeding across our site and we do not restrict where this can take place. However, if a nursing mother would prefer a quieter and/or more private area, then they can make use of this facility.
    • Up to 4 mothers can use this room at one time. The Children's TV Zone is located opposite, which partners and children can use whilst waiting.
    • However, children can accompany mothers travelling alone in this room.
    • There are electrical points to enable electric pumps to be used.
    • There is a baby change facility nearby and food warming facilities are available within the restaurants.

Changing Places

  • Location and access View
    • The facility is located at the far end of the Premium Lounge level, next to the Etihad Lounge.
    • The facility is approximately 37m (40yd 1ft) from the Premium Lounges lift.
    • There is level access to the facility.
  • Dimensions and features View
    • You do not need a key for the facility.
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 168cm (5ft 6in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 220cm (7ft 3in).
    • The transfer space on the right as you face the toilet is 80cm (2ft 7in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • A key code will be required to access the changing place.
    • A courtesy phone at an accessible height is available next to the changing place to call to obtain the number code.

Reception (Reception Point for Assistance)

  • Reception View
    • The reception point is located in the centre of the main departure area.
    • The reception point is approximately 50m (54yd 2ft) from the Biza Duty Free Shop exit.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • The type of flooring in the reception area is vinyl.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is a mixture of seating with and without armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View

Pier B Flight Information Boards

  • These information boards are located at the far end of the departure lounge, on the left hand side, 107 metres from the Biza Duty Free Shop exit.
  • They give information on departures from Gates 1-15, located on Pier B.
  • The entrance to Pier B is 152 metres from the Biza Duty Free Shop exit.

Pier C Flight Information Boards

  • These information boards are located at the far end of the departure lounge, on the right hand side, 122 metres from the Biza Duty Free Shop exit.
  • They give information on departures from gates 20-32, located on Pier C.
  • The entrance to Gate 20 is 157 metres from the Biza Duty Free Shop exit.
  • The entrance to Pier C is 188 metres from the Biza Duty Free Shop exit.

Reception (Airline Information Desk)

  • The reception desk is 175m (191yd) from the Biza Duty Free Shop exit.
  • There is level access to reception from the entrance.
  • The reception desk is high height.
  • The desk has a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • The Airline Information Desk is located just past the entrance to Gate 20.