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Terminal 2 Departures Check-In

Manchester Airport, Manchester, M90 1QX

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Access Guide

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Related Access Guides

  • To view other AccessAble access guides that are related to this one please use the links below.
  • The Departures Check-In area is located on level 1 of the Terminal 2 Building.
    The check-in area can be accessed from Manchester Airport Station, the car parks, and also the Arrivals Hall on Level 0 via the lifts.
    It leads to the Security area.
  • Terminal 2 Departures Security link (new tab) - click here.

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Related Access Guides (Terminal 2 Parking)

Related Access Guides (Jet Car Parks)

Outside Access (Doors 1 and 2)

  • This information is for the entrance located at the front of the Terminal 2 Building on Level 1.
  • There is not level access into the venue.
  • Comments View
    • There is not level access at this entrance.
    • The main doors open automatically.
    • The doors are double width.
    • The door opening is 208cm (6ft 9in) wide.
    • Doors 1 and 2 are identical entrances.
    • There are assistance points outside both entrances.
    • For more information on assistance that is available, please see the Airport website Accessibility page.

Level Change (Doors 1 and 2)

  • There is a slope in front of both Doors 1 and 2 entrances.
  • The slope is moderate.
  • The slope is permanent.

Outside Access (Entrance from Skylink)

  • This information is for the entrance located in the far left hand side of the Check In Hall.
  • Comments View
    • There is not level access at this entrance.
    • There are no doors.
    • The entrance opening is 270cm (8ft 10in) wide.
    • This entrance is 52 metres from the Door 1 flight information boards.

Level Change (Entrance from Skylink)

  • There is a ramp leading to the entrance from the skylink.
  • The ramp is moderate.
  • The ramp is permanent.

Reception (Reception Point for Assistance)

  • The desk/counter is 47m (51yd 1ft) from the lifts 25 and 252.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • This reception is located directly to the right of Door 2 as you enter.
    • It is also 61 metres from Door 1.
    • There are wheelchairs for passengers to use from this assistance point.
    • For more information on assistance that is available, please see the Airport website Accessibility page.

Inside Access

  • There is level access to the service.
  • The lighting levels are medium.
  • Comments View
    • Photograph 2 shows the Door 2 flight information boards, which are 13 metres from Door 2.
    • There are identical boards located just inside Door 1.

Counter (Terminal 2 Meet and Greet)

  • Counter View
    • The counter is located to the left after you enter.
    • Clear signage for the counter is visible from the entrance.
    • There is step-free access to the counter.
    • There is a clear unobstructed route to the counter.
    • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
    • The counter is not placed in front of a background which is patterned.
    • The lighting levels at the counter are moderate to good.
    • The height of the counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 78cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
    • The type of flooring in this area is tiles.
  • Waiting Area View
    • There is not a waiting area close to the counter.
  • Comments View
    • There are two self-service kiosk machines.
    • There is a self-service key drop area.
    • The height of the key drop slots varies between 90cm and 120cm.

Check In Desks

  • There is level access to the check in desks from the entrances.
  • The desks are high.
  • The desks do not have a lowered section.
  • Lighting levels are medium.
  • There is not a hearing assistance system.
  • Check In Desks 201-212 are located on ground level.

Other Floors (Route to Security and Departures)

  • Steps View
    • The floors which are accessible by stairs are 2-3.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are 2-3.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located directly behind the flight information boards.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2-3.
  • The lift is approximately 3m (3yd 10in) from the Door 2 flight information boards.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 115cm x 230cm (3ft 9in x 7ft 7in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • There is an identical lift behind the Door 1 flight information boards.
    • These lifts are used to give step free access to the ground level check in area on level 1 and Departures Security on level 3.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 70m (76yd 1ft) from the Door 2.
    • This accessible toilet is located in the far right hand corner of the Departures Hall.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 175cm x 200cm (5ft 9in x 6ft 7in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 135cm (4ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 117cm (3ft 10in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is fair.
    • The contrast between the external door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 3).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located in toilet area, on the left hand side of the hall.
    • The female and male toilets are 75m (82yd 1in) from the Door 1 flight information boards.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in toilet area, on the left hand side of the hall.
    • The height of the baby change table once extended is 85cm (2ft 9in).
  • Comments View
    • The toilets contain cubicles with grab rails fitted and doors that open outwards.
    • They also contain ritual washing facilities, accessed by a deep step, shown in photograph 1.