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Terminal 3 Departure Gates 1-19

Manchester Airport, Manchester, M90 1QX

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Access Guide

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COVID-19 Information (Manchester Airport)

  • The information in this section was taken in October 2020.
  • The terminals remain open for business aligned to passenger schedules. However Terminal 2 has closed with all operations concentrated in Terminal 1 and Terminal 3. Further information on terminal changes can be found here.
  • Some of the car products have paused trading due to the changes in terminal operations. At present this includes; Meet and Greet products in all terminals, Jet Parks products and the Terminal 2 car parking products. The airport have recently launched a Drop & Go car park product which serves Terminal 1 & 3.
  • There have been no changes to the airports opening times.
  • A small external queuing system exists for Terminal 1 A.
  • To manage social distancing in the terminals, only travelling persons are permitted in terminal buildings.
  • For guests requiring special assistance they may be assisted up to such a point where they have reported to ABM or proceeded through security having completed the check-in process.
  • In Terminal 1 on the main departures level (A), access to the check-in hall is permitted only through Doors 2. Doors 1 & 3 are unavailable during this time.
    Access into the terminal using the escalator from the Skylink us not available. Adjacent lifts/stairs should be used.
  • Hand sanitiser is available at all entry/exit points and key 'high touch' areas. These have been positioned so as to not impede general access around the site.
  • General orientation around the buildings is unchanged with the exception of Terminal 1 check-in.
  • Signage is in place across the site to enforce the social distancing measures. This is supported by regular audio announcements.
  • Protective screens have been installed at all counters where face to face transactions occur including the reception points for assistance, check-in, ticket desks and in retail outlets. In other areas such as security where this is not practical, the wearing of face coverings is mandatory.
  • Toilets are available.
  • There have been no changes to the toileting facilities.
  • The adult changing facility in Terminal 2 is currently closed due to the closure of the terminal.
  • Additional Customer Service personnel have been added within the check-in halls to manage access control for travelling guests only.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Introduction

  • Services / facilities within the building include Greggs, the Spud Factory, Joe's Kitchen, Post Office, Travelex Foreign Exchange, Boots, WHSmith, Spar, The Aviation Shop, Voyager Arcade and Car Rental Courtesy Phones.
  • Related link Terminal 1 Baggage Reclaim.
  • Http://www.disabledgo.com/access-guide/manchester-airport/terminal-1-baggage-reclaim-2

Introduction

Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/nearby.
  • Water bowls for assistance dogs are available.

Other Floors (Main)

  • Steps View
    • The floors which are accessible by stairs are 1-2.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • An escalator can be used to access other floors.
    • The floors which are accessible by escalator are 1-2.
    • The escalator steps are not clearly marked.
    • The head and foot of the escalator is not clearly marked.
    • The lighting level is medium.
    • These stairs and escalator give access to the Departures level from Security.

Lift (Main Lift)

  • The lift is located opposite the information wall.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 1-2.
  • The lift is 10m (10yd 2ft) from the Security area information wall.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 125cm x 160cm (4ft 1in x 5ft 3in).
  • The clear door width is 110cm (3ft 7in).
  • There are separate entry and exit doors in the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are not within 120cm from the floor.
  • The lighting level in the lift is medium.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • This lift gives access to the Departures level from Security.

Reception (Boarding Pass Inspection)

  • The desk/counter is 12m (13yd 4in) from the main lift.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are medium.
  • There is not a hearing assistance system.
  • Comments View
    • There is a gate, 97cm wide, next to the inspection desk.
    • There are also auto boarding card readers, with barriers 57cm wide, on the other side of the desk.

Inside Access

  • There is level access in this area.
  • Background music is not played.
  • The lighting levels are medium.

Outside Access (Gate 16)

  • This information is for the entrance located at the side of the Departures level.
  • Comments View
    • There is not level access at this gate.
    • The main doors open away from you (push).
    • The doors are double width.
    • The doors are permanently held open.
    • The door opening is 153cm (5ft ) wide.
    • Gate 16 is 147 metres from the main lift.
    • All other gates, except Gates 2-3, are similar to this, and are between 70 and 204 metres from the main lift.
    • Passengers who may find difficulty using the stairs need to alert the gate staff as soon as possible.
    • They can then be accompanied to their aircraft via a lift.

Level Change (Gate 16)

  • There are 15+ steps located just inside the gate.
  • The lighting levels at the steps are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 128m (139yd 2ft) from the main lift.
    • This accessible toilet is located on the side of the Departure level, between Gates 16 and 17.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 228cm x 227cm (7ft 6in x 7ft 5in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 189cm (6ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 3).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located between Gates 16 and 17.
    • The female and male toilets are 135m (147yd 1ft) from the main lift.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located between Gates 16 and 17.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • The toilets contain cubicles with grab rails fitted and doors that open outwards.

Other Floors (Gates 2-3)

  • Steps View
    • The floors which are accessible by stairs are 0-1.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • These stairs are 256 metres from the main stairs and lift.

Lift (Gates 2-3)

  • There is a lift for public use.
  • The lift is located at the far end of the Departures level.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 0-1.
  • The lift is 240m (262yd) from main lift.
  • Staff do need to be notified for use of the lift.
  • The dimensions of the lift are 91cm x 140cm (2ft 12in x 4ft 7in).
  • The clear door width is 79cm (2ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lighting level in the lift is bright.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.

Inside Access (Gates 2-3)

  • There is not level access in this area.
  • Background music is not played.
  • The lighting levels are medium.

Level Change (Gates 2-3A)

  • There is a ramp leading from the lounge area to these gates.
  • The ramp is moderate.
  • The ramp is permanent.

Outside Access (Gate 3E)

  • This information is for the entrance located at the far end of the Gate 2-3 area.
  • Comments View
    • There is not level access at this gate.
    • The main doors open automatically.
    • The doors are single width.
    • The door opening is 90cm (2ft 11in) wide.
    • All gates in this area are similar to this.
    • Gate 3E is 53 metres from the Gates 2-3 lift.
    • The other gates here are the following distances from the Gates 2-3 lift:-
    • Gate 2 - 11 metres
    • Gate 3A - 16 metres
    • Gate 3B - 35 metres
    • Gate 3C - 24 metres
    • Gate 3D - 33 metres.

Level Change (Gate 3E)

  • There is a ramp located to the right of the gate as you exit.
  • The ramp is moderate.
  • The ramp is permanent.
  • There is a level landing at the top of the ramp.
  • The width of the ramp or slope is 142cm (4ft 7in).
  • There are 4 steps located to the left of the gate as you exit.
  • The steps are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp overcomes the steps, and has handrails both sides.

Accessible Toilet (Gates 2-3)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 19m (20yd 2ft) from the Gates 2-3 lift.
    • This accessible toilet is located next to Gate 3C.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 139cm x 180cm (4ft 7in x 5ft 11in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 103cm (3ft 5in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 49cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Comments View
    • All accessible toilets within the airport have Non Visual Disabilities signage (photograph 2).
    • There is a RoomMate device available for the accessible toilet. RoomMate is an electronic, wall-mounted device which offers audio description of the toilet to blind and visually impaired visitors. For use of the RoomMate please phone the venue in advance.

Standard Toilet(s) (Gates 2-3)