Access Guide
Getting to the Etihad Stadium
Car Parking and Drop Off
Outer Concourse
Access Point (Accessible Entrance D)
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Access Point
View
- This information is for the access point located at the front of the East Stand, between Turnstiles C and E.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 110cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
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Access to the Stand Concourse
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- There is step-free access from the access point to the stand concourse.
Lift (Accessible Entrance D)
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Accessible Entrance D.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Access Point (Accessible Entrance H)
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Access Point
View
- This information is for the access point located at the front of the East Stand, between Turnstiles G and J.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 110cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
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Access to the Stand Concourse
View
- There is step-free access from the access point to the stand concourse.
Lift (Accessible Entrance H)
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Accessible Entrance H.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Turnstile(s) (East Stand - Towers (Levels 2 & 3))
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Turnstile(s)
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- This information is for the turnstile(s) located on the corner of the East Stand.
- The turnstile(s) used to access the stand is/are C, E, G and J.
- The turnstile(s) is/are clearly signed.
- The turnstiles are all similar.
- There is step-free access to the turnstile(s) surveyed.
- The turnstile(s) opening width is 50cm.
- There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
- The turnstile(s) can be overcome by using either accessible entrance.
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Access to the Stand Concourse
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- There is ramped/sloped access from the turnstile(s), to the stand concourse.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The ramp is very long and is used to access the concourse and hospitality areas.
Stand
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Stand
View
- This stand is for home supporters.
- This stand has a dedicated access point for wheelchair users.
- There are designated spaces for wheelchair users within this stand.
- Designated spaces for wheelchair users are located on the concourse level.
- Clear directional signage is provided for the designated spaces.
- There is designated seating for ambulant disabled people within the stand.
- There is no specific seating area for ambulant supporters so please contact the club for more info.
- There is step-free access throughout the concourse area(s).
- The flooring in the concourse area(s) is concrete.
- Clear directional signage is provided in the concourse area(s).
- Background music/noise is not played in the concourse area(s).
- The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
- The colour contrast between the walls and floor in the concourse area(s) is good.
- Lighting levels in the concourse area(s) are good.
- There are food and drink counters situated along the concourse area(s).
- Headsets for audio commentary can be used in this stand.
- There is not a deposit charge for the use of headsets.
- Headsets featuring full audio commentary are available upon request, please contact the club in advance if you require this service. .
The audio commentary service is provided free of charge.
The audio commentary headsets are delivered to the seat and set up by a member of staff.
Supporters with hearing aids can access full audio commentary by switching to ‘T’.
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Access to the Stand Seating
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- There is ramped/sloped or stepped access from the concourse to stand seating.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- There is/are 9 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
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Stand Facilities
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- There is an/are accessible toilet(s) available within the stand.
- The accessible toilet(s) is/are located in the main concourse.
- There are standard toilets available within the stand.
- There are ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the stand.
Food and Drink (East Stand - Level 2)
- The food and drink counter(s) is/are located along the concourse.
- The food and drink counter(s) is/are clearly signed.
- There is step-free access to the food and drink counter(s).
- The height of the food and drink counter(s) is/are high (110cm+).
- There is not a low section at the food and drink counter(s) with a height of 76cm or below.
- There is not a hearing assistance system at the food and drink counter(s).
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- There is a steward available to provide assistance with ordering food and drink.
- Stewards can assist in taking food and drink to the designated seating area(s).
- Some of the counters have a lowered section at a height of 85cm.
Designated Seating Area(s) (East Stand - Level 2)
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Seating Area 1
View
- This information is for the designated seating area located on the concourse level.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides going up.
- The designated seating area(s) is/are clearly marked.
- The view from the seating area is good.
- There is/are 10 designated space(s) for wheelchair users in the seating area.
- Companions sit next to the patron.
- There is sufficient space for an assistance dog to rest.
- There is a dedicated steward to provide assistance.
- There is an accessible toilet close to the seating area.
- The designated wheechair spaces are shared between general admission and hospitalty/bar areas. Please contact the club for more information.
Accessible Toilet(s) (East Stand Level 2 - Blocks 211 - 212)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- The accessible toilet surveyed is for the sole use of disabled people.
- This accessible toilet is located on the concourse, opposite Blocks 211 - 212.
- There is step-free access to the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a steward.
- There is pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 96cm (3ft 2in).
- The dimensions of the accessible toilet are 175cm x 235cm (5ft 9in x 7ft 9in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm (3ft 7in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
View
- A privacy curtain is available within this facility.
Accessible Toilet(s) (East Stand Level 2 - Blocks 202 - 204)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- The accessible toilet surveyed is for the sole use of disabled people.
- This accessible toilet is located on the concourse, opposite Blocks 202 - 204.
- There is step-free access to the accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a steward.
- There is pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The dimensions of the accessible toilet are 180cm x 180cm (5ft 11in x 5ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 115cm (3ft 9in).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 120cm and 180cm from the floor.
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm (3ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
View
- A privacy curtain is available within this facility.
Accessible Toilet(s) (East Stand Level 2 - Blocks 201 - 202)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- The accessible toilet surveyed is for the sole use of disabled people.
- This accessible toilet is located on the concourse, opposite Blocks 201 - 202.
- There is step-free access to the accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a steward.
- There is pictorial and written text signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The dimensions of the accessible toilet are 180cm x 204cm (5ft 11in x 6ft 8in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 100cm (3ft 3in).
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm did not sound when tested.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 120cm and 180cm from the floor.
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 95cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
View
- A privacy curtain is available within this facility.