Access Guide
Getting to the Etihad Stadium
Car Parking and Drop Off
Outer Concourse
Outside Access (The Colin Bell Stand Hospitality Entrance)
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Entrance
View
- This information is for the entrance located at the front of The Colin Bell Stand.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 220cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Reception (The Colin Bell Stand Hospitality Reception)
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Reception
View
- The reception point is located to the left as you enter.
- The reception point is approximately 3m (3yd 10in) from the main entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The lowered section of the counter is not at the recommended height of 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
- The type of flooring in the reception area is carpet and tiles.
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Comments
View
- There are a total of 7 security barriers located next to the reception desk.
- There a 6 barriers with a width of 90cm.
- There is one barrier with a width of 51cm.
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Comments
View
- There are a total of 7 security barriers located next to the reception desk.
- There a 6 barriers with a width of 90cm.
- There is one barrier with a width of 51cm.
Getting Around
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Access
View
- There is step-free access throughout the ground floor.
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Circulation
View
- There are doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is tiles and carpet.
- There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in the majority of corridors/walkways.
- There are sofas at regular intervals.
- The lighting levels are good.
- Access to other floors/levels is via stairs and lift.
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Signage
View
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
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Audio
View
- This venue does not play background music in public areas.
- There is a hearing assistance system in the public areas of the building.
- The system is a portable loop.
Hospitality (The Tunnel Club)
- The room is located on the ground floor, ahead as you enter via the main entrance.
- There is step-free access to this area.
- There is a/are double, heavy manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet and vinyl/laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- There is a bar/service counter.
- The height of the bar or service counter is high (110cm+).
- There is a lowered section of the counter.
- The lowered section of the counter is not at the recommended height of 76cm.
- The clear floor space beneath tables in the room(s) ranges between 35cm and 104cm.
- The clear floor space beneath tables in the room(s) is 73cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is not signed.
- The hearing system is available only on request.
- Staff are trained to use the system.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- There are double, heavy, manual doors with an opening width of 75cm+ for access to the pitch viewing area.
- There is step-free access to the pitch viewing area from the room.
- There is no marked designated seating available, however there is a space available that can be used as a wheelchair bay if required.
This space is accessed via a slight ramp.
There are between 2-15+ clearly marked steps leading down to the remaining seating. - The room can be hired for functions and meetings on non match days.
- There is an/are accessible toilet(s) available within the room/suite.
- There are standard toilets available within the room/suite.
- There are ambulant cubicles available in the standard toilets.
- There are no ambulant cubicles in the female standard toilets.
Hospitality (Directors Guest Lounge)
- The lounge is located off the Tunnel Club, to the left hand side of the room.
- There is step-free access to this area.
- There is a/are single, heavy manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is carpet and vinyl/laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- The clear floor space beneath tables in the room(s) ranges between 38cm and 72cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is not signed.
- The hearing system is available only on request.
- Staff are trained to use the system.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- There is not an/are not accessible toilet(s) available within the room/suite.
- There are not standard toilets available within the room/suite.
- There is not a separate parent and baby room within the room/suite.
Prayer Room
- The Prayer Room is located to the left as you enter The Tunnel Club.
- The Prayer Room is accessed via a single, heavy door (75cm+)
- The Prayer Room has carpet flooring.
- There are a mixture of seats available, with and without armrests.
Designated Seating Area(s) (The Tunnel Club)
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Seating Area 1
View
- This information is for the designated seating area located on the concourse level.
- There is ramped/sloped access to the designated seating area.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a/are handrail(s) at the ramp.
- The width of the ramp/slope is 90cm (2ft 11in).
- The designated seating area(s) is/are not clearly marked/signed.
- The view from the seating area is good.
- There is/are 2 designated space(s) for wheelchair users in the seating area.
- Companions sit next to you.
- There is not sufficient space for an assistance dog to rest.
- There is a dedicated steward to provide assistance.
- There is an accessible toilet close to the seating area.
Accessible Toilet(s) (The Tunnel Club)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located off The Tunnel Club, to the left hand side of the room.
- This accessible toilet is approximately 40m (43yd 2ft) from the main entrance.
- There is step-free access to the accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 95cm (3ft 1in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 150cm x 250cm (4ft 11in x 8ft 2in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 86cm (2ft 10in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 140cm from the floor.
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 84cm (2ft 9in).
Other Floors (The Colin Bell Stand Hospitality)
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right as you enter.
- The stairs are approximately 10m from the main entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G (Level 1), 1 (Level 2) and 2 (Box Level).
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are good.
Lift (The Colin Bell Stand Hospitality)
- There is a lift for public use.
- The lift is located to the left as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 8m (8yd 2ft) from the main entrance.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G (Level 1), 1 (Level 2) and 2 (Box Level).
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 108cm (3ft 7in).
- The dimensions of the lift are 157cm x 140cm (5ft 2in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Step(s) (The Tunnel Club to The Tunnel Club Premier)
- There is a/are step(s) located to the rear of The Tunnel Club.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
Lift (The Tunnel Club to The Tunnel Club Premier (VIP))
- There is a lift for public use.
- The lift is located to the left hand side of The Tunnel Club, opposite the toilets.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 30m (32yd 2ft) from the main entrance.
- The lift is a standard lift.
- A member of staff needs to be notified for use of the lift.
- A member of staff is required to operate the lift.
- The floors which are accessible by this lift are -2, -1, G, 1 and 2.
- There are manual, single doors which may be difficult to open to access the lift lobby on the ground floor.
- There are a set of double, heavy doors to access the lift lobby on The Tunnel Club Premier level.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is fair.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 109cm (3ft 7in).
- The dimensions of the lift are 158cm x 140cm (5ft 2in x 4ft 7in).
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Access Point (Accessible Entrance W)
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Access Point
View
- This information is for the access point located at the front of The Colin Bell Stand.
- The access point is clearly signed.
- There is step-free access to the access point.
- The access point door(s) does not/do not contrast visually with its immediate surroundings.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The width of the access point opening is 110cm.
- There is a/are fixed ticket reader(s) at the access point.
- The height of the ticket reader(s) is/are 110cm.
- There is a steward available for assistance.
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Access to the Stand Concourse
View
- There is step-free access from the access point to the stand concourse.
Lift (Accessible Entrance W)
- There is a lift for public use.
- The lift is located ahead as you enter.
- The lift is clearly visible from the entrance.
- The lift is approximately 3m (3yd 10in) from the Accessible Entrance W.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is poor.
- The clear door width is 130cm (4ft 3in).
- The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
- There are no separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Accessible Entrance W Lift to The Tunnel Club Premier
- From the Accessible Entrance W Entrance take the lift down to level -2.
- Turn left upon exiting the lift and head through a set of heavy, double doors into the staff area. these doors open towards you (pull).
- Once through the doors turn right.
- Continue along the staff area corridor towards a second set of double doors, similar to the first set.
- Once through the doors turn left and enter into The Tunnel Club Premier.
- Access into The Tunnel Club Premier area is via a set of heavy, double doors. these doors open towards you (pull).
Reception (The Tunnel Club Premier Reception)
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Reception
View
- The reception point is located within The Tunnel Club Premier.
- Clear signage for the reception area/desk is not visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the reception point.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing system.
- The type of flooring in the reception area is carpet and tiles.
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Reception Seating Area
View
- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- There is sufficient space for a wheelchair user to use the waiting area.
Hospitality (The Tunnel Club Premier)
- The room is located beneath The Tunnel Club.
- There is step-free access to this area, via lift.
- There is a/are double, heavy manual door(s) to access this area.
- The door/opening width(s) is/are 75cm+ for the room(s).
- The Tunnel Club Premier can be accessed via steps and lift from The Tunnel Club. Please note this lift is only operational on matchdays.
The lift at Accessible Entrance W can also be used to access The Tunnel Club Premier. - There is step-free access within this area.
- There is ample room for a wheelchair user to manoeuvre.
- The type of flooring in this area is tiles and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- There is a bar/service counter.
- The height of the bar or service counter is high (110cm+).
- There is a lowered section of the counter.
- The lowered section of the counter is not at the recommended height of 76cm.
- The clear floor space beneath tables in the room(s) ranges between 70cm and 74cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There is a hearing assistance system.
- The hearing assistance system is not signed.
- The hearing system is available only on request.
- Staff are trained to use the system.
- Background music varies according to the function/event.
- The type of service provided in this room can vary.
- The layout of the room varies according to what it is being used for.
- There are double, heavy, manual doors with an opening width of 75cm+ for access to the pitch viewing area.
- There is stepped access to the pitch viewing area from the room.
- There is not designated seating for wheelchair users in the pitch viewing area.
- Designated seating is available in The Tunnel Club.
There are 15+ clearly marked steps with handrails on both sides to access the seating. - The room can be hired for functions and meetings on non match days.
- There is an/are accessible toilet(s) available within the room/suite.
- There are standard toilets available within the room/suite.
- There are ambulant cubicles available in the standard toilets.
- There is not a separate parent and baby room within the room/suite.
Accessible Toilet(s) (The Tunnel Club Premier)
- There is an/are accessible toilet(s) for public use.
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Location and Access
View
- The accessible toilet surveyed is not for the sole use of disabled people.
- This accessible toilet is located within The Tunnel Club Premier.
- There is step-free access to the accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is heavy.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 98cm (3ft 3in).
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 144cm x 212cm (4ft 9in x 6ft 11in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 77cm (2ft 6in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 145cm from the floor.
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Position of Fixtures
View
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
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Colour Contrast and Lighting
View
- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 85cm (2ft 9in).