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Ticket Office(s)

Manchester City Football Club - Etihad Stadium, Etihad Campus, Manchester, M11 3FF

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Access Guide

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Getting to the Etihad Stadium

Car Parking and Drop Off

Outer Concourse

Opening Times

  • Monday: 09:00 - 17.30.
  • Tuesday: 09:00 - 17.30.
  • Wednesday: 09:00 - 17.30.
  • Thursday: 10:00 - 17.30.
  • Friday: 09:00 - 17.30.
  • Saturday: Closed.
  • Sunday: Closed.
  • Bank Holidays: Closed.
  • The ticket office(s) will always be open for all First Team home matches.

Outside Access (Matchday Ticket Collection - Collection Point A)

  • Entrance View
    • This information is for the entrance located at the front of the [email protected] building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The push pad or push button is 70cm from floor level.
    • The door(s) is/are single width.
    • The width of the door opening is 100cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 130cm.
    • There is a member of staff available for assistance at this entrance.

Ticket Office(s) (Matchday Ticket Collection - Collection Point A)

  • There is/are 5 ticket office(s) located around the stadium.
  • The Matchday Ticket Collection - Collection Point A is located within the [email protected] buiding.
  • The ticket office(s) is/are approximately 4m from the Matchday Ticket Collection - Collection Point A Entrance.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are portable.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.
  • There is a lowered section of the collection point with a height of 76+cm.

Outside Access (Matchday Ticket Collection - Collection Point B)

  • Entrance View
    • This information is for the entrance located on the left side of the [email protected] building.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) both ways.
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 90cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are bollards at this entrance.
    • The minimum width between the bollards is 130cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • The turning space in front of the entrance is 120cm x 120cm.

Ticket Office(s) (Matchday Ticket Collection - Collection Point B)

  • There is/are 5 ticket office(s) located around the stadium.
  • The Matchday Ticket Collection - Collection Point B is located within the [email protected] building, to the left of the Collection Point A entrance.
  • The ticket office(s) is/are approximately 3m from the Matchday Ticket Collection - Collection Point B Entrance.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are not placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are portable.
  • The hearing assistance system(s) is/are not signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.

Ticket Office(s) (South Stand - Away Supporters)

  • There is/are 5 ticket office(s) located around the stadium.
  • The South Stand - Away Supporters Ticket Office is located on the outer wall of the South Stand.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The height of the ticket office(s) is/are low (76cm or lower).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for away supporters.

Ticket Office(s) (Family Stand)

  • There is/are 5 ticket office(s) located around the stadium.
  • The Family Stand Ticket Office is located on the outer wall of the Family Stand.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is not sufficient space to write or sign documents on the ticket office(s).
  • There is not a low section at the ticket office(s) with a height of 76cm or below.
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are fixed.
  • Some of the hearing assistance systems are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.
  • The height of the counter is 81cm.
    Hearing assistance systems are located at windows 9 and 10.

Ticket Office(s) (City Store - Matchday and Stadium Tour Tickets)

  • There is/are 5 ticket office(s) located around the stadium.
  • The matchday and stadium tour ticket counter is located on the first floor of the City Store.
  • The ticket office(s) is/are approximately 17m from the lift.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
  • The ticket office(s) is/are placed in front of a background which is patterned.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are high (110cm+).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at the ticket office(s) with a height of 76cm or below.
  • There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are portable.
  • The hearing assistance system(s) is/are signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.