Access Guide
Getting to the Etihad Stadium
Car Parking and Drop Off
Outer Concourse
Opening Times
- Monday: 09:00 - 17.30.
- Tuesday: 09:00 - 17.30.
- Wednesday: 09:00 - 17.30.
- Thursday: 10:00 - 17.30.
- Friday: 09:00 - 17.30.
- Saturday: Closed.
- Sunday: Closed.
- Bank Holidays: Closed.
- The ticket office(s) will always be open for all First Team home matches.
Outside Access (Matchday Ticket Collection - Collection Point A)
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Entrance
View
- This information is for the entrance located at the front of the [email protected] building.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The push pad or push button is 70cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are bollards at this entrance.
- The minimum width between the bollards is 130cm.
- There is a member of staff available for assistance at this entrance.
Ticket Office(s) (Matchday Ticket Collection - Collection Point A)
- There is/are 5 ticket office(s) located around the stadium.
- The Matchday Ticket Collection - Collection Point A is located within the [email protected] buiding.
- The ticket office(s) is/are approximately 4m from the Matchday Ticket Collection - Collection Point A Entrance.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the ticket office(s) are good.
- The height of the ticket office(s) is/are high (110cm+).
- There is sufficient space to write or sign documents on the ticket office(s).
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are portable.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
- The ticket office(s) is/are for home supporters.
- There is a lowered section of the collection point with a height of 76+cm.
Outside Access (Matchday Ticket Collection - Collection Point B)
-
Entrance
View
- This information is for the entrance located on the left side of the [email protected] building.
- The entrance area/door is clearly signed.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) both ways.
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There are bollards at this entrance.
- The minimum width between the bollards is 130cm.
- There is a member of staff available for assistance at this entrance.
-
Comments
View
- The turning space in front of the entrance is 120cm x 120cm.
Ticket Office(s) (Matchday Ticket Collection - Collection Point B)
- There is/are 5 ticket office(s) located around the stadium.
- The Matchday Ticket Collection - Collection Point B is located within the [email protected] building, to the left of the Collection Point A entrance.
- The ticket office(s) is/are approximately 3m from the Matchday Ticket Collection - Collection Point B Entrance.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are not placed in front of a background which is patterned.
- The lighting levels at the ticket office(s) are good.
- The height of the ticket office(s) is/are high (110cm+).
- There is sufficient space to write or sign documents on the ticket office(s).
- There is not a low section at the ticket office(s) with a height of 76cm or below.
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are portable.
- The hearing assistance system(s) is/are not signed.
- Staff are trained to use the system.
- The ticket office(s) is/are for home supporters.
Ticket Office(s) (South Stand - Away Supporters)
- There is/are 5 ticket office(s) located around the stadium.
- The South Stand - Away Supporters Ticket Office is located on the outer wall of the South Stand.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The height of the ticket office(s) is/are low (76cm or lower).
- There is sufficient space to write or sign documents on the ticket office(s).
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are fixed.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
- The ticket office(s) is/are for away supporters.
Ticket Office(s) (Family Stand)
- There is/are 5 ticket office(s) located around the stadium.
- The Family Stand Ticket Office is located on the outer wall of the Family Stand.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The height of the ticket office(s) is/are medium height (77cm - 109cm).
- There is not sufficient space to write or sign documents on the ticket office(s).
- There is not a low section at the ticket office(s) with a height of 76cm or below.
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are fixed.
- Some of the hearing assistance systems are signed.
- Staff are trained to use the system.
- The ticket office(s) is/are for home supporters.
- The height of the counter is 81cm.
Hearing assistance systems are located at windows 9 and 10.
Ticket Office(s) (City Store - Matchday and Stadium Tour Tickets)
- There is/are 5 ticket office(s) located around the stadium.
- The matchday and stadium tour ticket counter is located on the first floor of the City Store.
- The ticket office(s) is/are approximately 17m from the lift.
- The ticket office(s) is/are clearly signed.
- There is step-free access to the ticket office(s).
- There is a clear unobstructed route to the ticket office(s).
- There are windows, TVs, glazed screens or mirrors behind the ticket office(s) which could adversely affect the ability of someone to lip read.
- The ticket office(s) is/are placed in front of a background which is patterned.
- The lighting levels at the ticket office(s) are good.
- The height of the ticket office(s) is/are high (110cm+).
- There is sufficient space to write or sign documents on the ticket office(s).
- There is a low section at the ticket office(s) with a height of 76cm or below.
- There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
- There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
- The ticket office(s) is/are staffed.
- There is a hearing assistance system at the ticket office(s).
- The hearing assistance system(s) is/are portable.
- The hearing assistance system(s) is/are signed.
- Staff are trained to use the system.
- The ticket office(s) is/are for home supporters.