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North West Quadrant - Upper Tier

Manchester United Football Club - Old Trafford, Sir Matt Busby Way, Old Trafford, Manchester, M16 0RA

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Getting Here

  • By Road View
    • From the North
      Leave the M60 at Junction 12 M602 (Salford/Manchester). At the end of the M602 (Junction 3) follow signs for Salford Quays & Trafford Park. At the roundabout turn right onto Trafford Road (A5063). At the bridge over the Manchester Ship Canal, keep in the right hand lane, turn right and follow the road round to Trafford Wharf Road, then left at the traffic lights, passing the Premier Inn. Continue through the lights to reach the stadium.
      From the South
      Leave the M6 at Junction 19 and take the A556 in the direction of Manchester Airport. Continue onto the M56 to Manchester, passing the Airport, and follow the signs to the M60 (North & West). Leave the M60 at Junction 7 (A56 Chester Road) and follow the signs for Manchester United. Please note, Sir Matt Busby Way is closed from Chester Road on Matchday.
    • There are multiple car parks around the stadium.
      Car parks E1, E2 and N1 have designated Blue Badge parking bays available.
      Some car parks are only used on matchdays, please contact the club for more information.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • The nearest bus stops to the stadium are located on Wharfside Way and Chester Road.
  • By Train View
    • The nearest Railway Station is Manchester United Football Ground Station.
    • Although Manchester United Football Ground Station is the nearest train station, it is not the most accessible. Other stations near to the stadium include; Deansgate, Manchester Oxford Road and Manchester Piccadilly.
      The Metrolink service operates a frequent service from the City Centre (including Victoria & Piccadilly Stations) to Old Trafford station which is situated within a five minute walk of the football ground.
      North Western Trains operate a matchday only service from City Centre Stations direct to Old Trafford Stadium where the station is located alongside the Sir Bobby Charlton Stand.
      Old Trafford Metrolink station is accessible for wheelchair users, however Old Trafford Train Station is not.
    • For more information on National Rail Enquiries please click here (opens new tab).
  • By Metro View
    • The nearest Metro station is Old Trafford.
    • Old Trafford Metrolink is located on Brian Statham Way, next to told Old Trafford Cricket Ground.

Car Parking and Drop Off

Outer Concourse

  • There is step-free access throughout the outer concourse.
    The surface of the outer concourse varies between block paving and tarmac.
    There are some slight slopes leading from the external parts of the outer concourse.
    The sheltered areas of the outer concourse are located beneath the Sir Alex Ferguson Stand, Stretford End, part of the East Stand and beneath the Sir Bobby Charlton Stand.
    The Munich Tunnel is located beneath the Sir Bobby Charlton Stand.
    The Munich Disaster Clock is located on the south-east corner of the East Stand.
  • There are programme stalls located at regular intervals around the stadium.
    There are food and drink stands located around the outer concourse; outside the Stretford End and in front of the Sir Alex Ferguson Stand.
    There are independent food drink stands located along the streets leading up to the stadium.
    There is benched seating available in front of the East Stand and the Sir Alex Ferguson Stand.
    There are standard toilets located at the front of the East Stand. These toilets close once the turnstiles to the stand open.
    On matchdays there are portable toilet facilities available.
  • There is step-free access to the stand entrances.
  • There is a traffic exclusion zone before and after kick-off, at the top of Sir Matt Busby Way located either side of the A56 pedestrian crossing.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (North West Quadrant Entrance F4)

  • Entrance View
    • This information is for the entrance located on the north-west side of the stadium.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 190cm.
  • Comments View
    • There are 2 ticket readers located beyond the entrance.
    • Both ticket readers are at a height of 105cm.
    • This entrance is used to access the North West Quadrant - Upper Tier concourse and Level 7 designated seating area.

Lift (North West Quadrant)

  • There is a lift for public use.
  • The lift is located ahead as you enter Entrance F4.
  • The lift is clearly visible from the entrance.
  • The lift is approximately 8m (8yd 2ft) from the North West Quadrant Entrance F4.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 2, 3, 4, 5, 7.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do not contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 109cm (3ft 7in).
  • The dimensions of the lift are 197cm x 168cm (6ft 6in x 5ft 6in).
  • There are no separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.
  • Comments View
    • The lift on the left hand side has separate entry and exit doors.
    • The lifts are used to access the North West Quadrant - Upper Tier concourse and Level 7 designated seating area.

Turnstile(s) (North West Quadrant - Upper Tier N411)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the north-west side of the stadium.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 55cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 120cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using North West Quadrant Entrance F4.
  • Access to the Stand Concourse View
    • There is stepped access from the turnstile(s), to the stand concourse.
    • There is/are 15+ step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.

Stand

  • Stand View
    • This stand is for home supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is North West Quadrant Entrance F4.
    • There are designated spaces for wheelchair users within this stand.
    • Designated spaces for wheelchair users are located on Level 7.
    • Clear directional signage is provided for the designated spaces.
    • There is designated seating for ambulant disabled people within the stand.
    • Seating for ambulant disabled people is located on Level 7.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is blistered vinyl.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from a collection point or alternatively they can be delivered by an access steward (If requested prior to the game).
    • There is not a deposit charge for the use of headsets.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 14 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is an/are accessible toilet(s) available within the stand.
    • Accessible toilets are located on Level 7.
    • There are standard toilets available within the stand.
    • There are ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Food and Drink (North West Quadrant - Upper Tier)

  • The food and drink counter(s) is/are located on the main concourse and on Level 7.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards can assist in taking food and drink to the designated seating area(s).

Designated Seating Area(s) (North West Quadrant - Upper Tier Level 7)

  • Seating Area 1 View
    • This information is for the designated seating area located in the upper tier.
    • The name of the designated seating area is Level 7.
    • There is step-free access to the designated seating area, via lift.
    • The designated seating area(s) is/are clearly marked.
    • The view from the seating area is good.
    • There is/are 8 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to the patron and behind the patron.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (Level 7 Designated Seating - Block 3435)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the rear of Block 3435.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 190cm x 255cm (6ft 3in x 8ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 120cm (3ft 11in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 105cm (3ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Accessible Toilet(s) (Level 7 Designated Seating - Block 3436)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the rear of Block 3436.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The dimensions of the accessible toilet are 190cm x 240cm (6ft 3in x 7ft 10in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.