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Sir Alex Ferguson Stand Hospitality - Red Café Suite

Manchester United Football Club - Old Trafford, Sir Matt Busby Way, Old Trafford, Manchester, M16 0RA

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Staff do not receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • British Sign Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request and large print on request.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.

Getting Here

  • By Road View
    • From the North
      Leave the M60 at Junction 12 M602 (Salford/Manchester). At the end of the M602 (Junction 3) follow signs for Salford Quays & Trafford Park. At the roundabout turn right onto Trafford Road (A5063). At the bridge over the Manchester Ship Canal, keep in the right hand lane, turn right and follow the road round to Trafford Wharf Road, then left at the traffic lights, passing the Premier Inn. Continue through the lights to reach the stadium.
      From the South
      Leave the M6 at Junction 19 and take the A556 in the direction of Manchester Airport. Continue onto the M56 to Manchester, passing the Airport, and follow the signs to the M60 (North & West). Leave the M60 at Junction 7 (A56 Chester Road) and follow the signs for Manchester United. Please note, Sir Matt Busby Way is closed from Chester Road on Matchday.
    • There are multiple car parks around the stadium.
      Car parks E1, E2 and N1 have designated Blue Badge parking bays available.
      Some car parks are only used on matchdays, please contact the club for more information.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • The nearest bus stops to the stadium are located on Wharfside Way and Chester Road.
  • By Train View
    • The nearest Railway Station is Manchester United Football Ground Station.
    • Although Manchester United Football Ground Station is the nearest train station, it is not the most accessible. Other stations near to the stadium include; Deansgate, Manchester Oxford Road and Manchester Piccadilly.
      The Metrolink service operates a frequent service from the City Centre (including Victoria & Piccadilly Stations) to Old Trafford station which is situated within a five minute walk of the football ground.
      North Western Trains operate a matchday only service from City Centre Stations direct to Old Trafford Stadium where the station is located alongside the Sir Bobby Charlton Stand.
      Old Trafford Metrolink station is accessible for wheelchair users, however Old Trafford Train Station is not.
    • For more information on National Rail Enquiries please click here (opens new tab).
  • By Metro View
    • The nearest Metro station is Old Trafford.
    • Old Trafford Metrolink is located on Brian Statham Way, next to told Old Trafford Cricket Ground.

Car Parking and Drop Off

Outer Concourse

  • There is step-free access throughout the outer concourse.
    The surface of the outer concourse varies between block paving and tarmac.
    There are some slight slopes leading from the external parts of the outer concourse.
    The sheltered areas of the outer concourse are located beneath the Sir Alex Ferguson Stand, Stretford End, part of the East Stand and beneath the Sir Bobby Charlton Stand.
    The Munich Tunnel is located beneath the Sir Bobby Charlton Stand.
    The Munich Disaster Clock is located on the south-east corner of the East Stand.
  • There are programme stalls located at regular intervals around the stadium.
    There are food and drink stands located around the outer concourse; outside the Stretford End and in front of the Sir Alex Ferguson Stand.
    There are independent food drink stands located along the streets leading up to the stadium.
    There is benched seating available in front of the East Stand and the Sir Alex Ferguson Stand.
    There are standard toilets located at the front of the East Stand. These toilets close once the turnstiles to the stand open.
    On matchdays there are portable toilet facilities available.
  • There is step-free access to the stand entrances.
  • There is a traffic exclusion zone before and after kick-off, at the top of Sir Matt Busby Way located either side of the A56 pedestrian crossing.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Outside Access (B4 Entrance - Red Cafe, Salford Suites 1 and 2, Level 3 Executive Boxes)

  • Entrance View
    • This information is for the entrance located at the front of the Sir Alex Ferguson Stand.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 220cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
  • Comments View
    • There are 2 ticket readers located beyond the entrance.
    • Both ticket readers are at a height of 110cm.

Reception (B4 and C4 Entrances)

  • Reception View
    • The reception point is located ahead as you enter the B4 Entrance.
    • The reception point is approximately 6m (6yd 1ft) from the B4 Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The lowered section of the counter is not at the recommended height of 76cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
    • The type of flooring in the reception area is tiles.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The seats do not have armrests.
    • There is sufficient space for a wheelchair user to use the waiting area.
  • Comments View
    • There is a similar reception located beyond the C4 Entrance.

Escalator(s)

  • Escalator(s) View
    • Escalators can be used to access other floors.
    • The escalator(s) is/are located to the rear of the building behind the reception desks.
    • Signs indicating the location of the escalator(s) are clearly visible from the entrance.
    • The escalators go both up and down.
    • The floors which are accessible by escalator(s) are G, Mezzanine, 2, 3 and 4.
    • The escalator(s) steps are not clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • The lighting levels at the escalator(s) are good.
  • Comments View
    • There are a set of automatic double doors leading from the reception areas to the escalators.
    • The doors have an opening of 145cm.
    • The escalators go up to Level 4.
    • The escalators go down from Level 3.
    • There are 15+ steps down from Level 4 to Level 3.
    • There are 7 steps leading from the Mezzanine Level to Level 2 (Manchester Suite).
    • There are 3 steps leading up to the services on level 3 following the escalators.
    • The lift overcomes all escalators and steps.

Lift (Sir Alex Ferguson Stand - Main Lift)

  • There is a lift for public use.
  • The lift is located ahead as you enter, between the B4 and C4 receptions.
  • The lift is clearly visible from the entrance.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 2, 3, 4, 5, 7 and 8.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 88cm (2ft 11in).
  • The dimensions of the lift are 105cm x 200cm (3ft 5in x 6ft 7in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.
  • There is a/are similar lift(s) available.

Getting Around (Level 3)

  • Access View
    • There is step-free access throughout the third floor.
  • Circulation View
    • There are doors in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is laminate.
    • There is flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
    • Access to other floors/levels is via escalator and lift.
  • Signage View
    • Wayfinding signage is provided.
    • The colour, design and typeface of signs is consistent throughout the building.
  • Audio View
    • This venue does not play background music in public areas.

Entrance (Red Café)

  • Entrance View
    • This information is for the entrance located on Level 3 of the Sir Alex Ferguson Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance, via lift.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Hospitality (Red Café Suite - Level 3)

  • The suite is located ahead as you exit the main lift on Level 3.
  • There is step-free access to this area.
  • There is step-free access within this area.
  • There is ample room for a wheelchair user to manoeuvre.
  • The type of flooring in this area is vinyl/laminate.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • There is a bar/service counter.
  • The height of the bar or service counter is high (110cm+).
  • There is not a lowered section of the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • There is a hearing assistance system.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • Background music varies according to the function/event.
  • The type of service provided in this room can vary.
  • The layout of the room varies according to what it is being used for.
  • The room can be hired for functions and meetings on non match days.
  • There is an/are accessible toilet(s) available within the room/suite.
  • There are standard toilets available within the room/suite.
  • There are ambulant cubicles available in the standard toilets.
  • There is not a separate parent and baby room within the room/suite.
  • There are 3 clearly marked, medium height steps with handrails on both sides leading upto an additional seating area.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located to the rear of the café.
    • This accessible toilet is approximately 20m (21yd 2ft) from the Red Café entrance.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The door opens outwards.
    • The door is heavy.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The dimensions of the accessible toilet are 148cm x 198cm (4ft 10in x 6ft 6in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 93cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is poor.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
    • The baby change table is not height adjustable.
    • The height of the baby change table once extended is 75cm (2ft 6in).

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located to the rear of the café.
    • The female toilet(s) is/are approximately 21m (22yd 2ft) from the Red Café entrance.
    • There is step-free access to the female toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal and vertical grab rails on both sides of the seat.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the rear of the café.
    • The male toilet(s) is/are approximately 15m (16yd 1ft) from the Red Café entrance.
    • There is step-free access to the male toilet(s).
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal and vertical grab rails on both sides of the seat.
    • The wash basin tap type is sensor.
    • There is not a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.

Access to Seating - Red Café Suite

  • There is no designated seating available in this stand.
  • Those requiring designated seating will, depending on availability, be seated on one of the wheelchair platforms located on Level 7 of the north-west/north-east quadrants.
  • General seating for the Red Café Suite is located in Block 3408.
  • Block 3408 is located on Level 5 of the Sir Alex Ferguson Stand, off the middle tier concourse.
  • There are 3 clearly marked steps leading down to a set of double doors.
  • These double doors provide access to the 15+ stairs up to the middle tier concourse (Level 5).
  • The main lift bypasses these stairs.
  • There are 8 clearly marked steps with handrails on both sides leading up to the pitch viewing area of Block 3408.
  • Following this, there are between 2-15+ steps leading down/up to the remaining rows of seating.